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Problems with Highroller casino

Discussion in 'Payment Processing Issues' started by Hatungajama, Feb 27, 2018.

    Feb 27, 2018
  1. Hatungajama

    Hatungajama Newbie member PABnonaccred PABaccred

    Location:
    Norway
    Asked for a withdrawal of NOK 25000 on the 15th of February this year. Got in touch with them last week as I hadn't recieved the money via bank transfer. I was then told that they had experienced problems with all withdrawals made between the 15th and 20th of February. Apperently there was a problem with bank transfer and as soon as they had resolved this, the money would be credited back into my Highrolleraccount and I would be able to request a new withdrawal. As I didn't hear anything from them I again got in touch with them during last week and this. Yesterday (26.02.2018) I was told that my withdrawal WASN'T affected by this problem after all and that the money would be in my bank account today at the latest. When I got in touch with them today I'm again being told that my withdrawal was indeed affected and they can't give me a timeframe on when this would be resolved.

    Anyone else had this problem or affected by this?
     
  2. Feb 27, 2018
  3. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Did you submit a PAB for this case? Then please do not discuss the case any further in the forum.

    If not, you can contact their rep here: https://www.casinomeister.com/forums/members/pidge.45967/

    I never deposited at HighRoller, hence, I'm afraid I can't confirm whether it is a broader problem.
     
  4. Feb 27, 2018
  5. pinnit2014

    pinnit2014 Senior Member MM PABinit

    Occupation:
    Work with figures, other audit-y things
    Location:
    Glasgow
    I’m on a decent run with them and have had a few w/d over the last few weeks. Must be bank transfers as iv had straight back to my card without a problem during that period?

    (Runs to check bank)
     
  6. Feb 27, 2018
  7. Hatungajama

    Hatungajama Newbie member PABnonaccred PABaccred

    Location:
    Norway
    I tried submitting a PAB, but can't get it to work for some reason.....
     
  8. Feb 27, 2018
  9. Hatungajama

    Hatungajama Newbie member PABnonaccred PABaccred

    Location:
    Norway
    I get this Message when I try to submit a PAB;

    Forms
    The following is a list of forms available for you to fill out and submit if you have the necessary permissions.

    There are no forms available.
     
  10. Feb 27, 2018
  11. #Pidge

    #Pidge Accredited Casino Representative

    Occupation:
    Highroller Casino Flying Spokesbird
    Location:
    Malta
    Hey Hatungajama, can you please PM over your Highroller username, I'll have a closer look.
     
  12. Feb 27, 2018
  13. Hatungajama

    Hatungajama Newbie member PABnonaccred PABaccred

    Location:
    Norway
    PM sent.
     
    #Pidge likes this.

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