rzyavgo
Banned User -Violation of forum rules <a href="htt
- Joined
- Mar 15, 2012
- Location
- Republic of Belarus
Hello. I am registered at quatro casino, and receive 100 euro in scratch cards. On this, i won 25 euro, and should made only 1 euro deposit to receive bonus. I made deposit and start playing. I played in Lord Of The Rings slot, and he give me a biiiiiiiiiiig win, 660 euro(for lines of wilds, just two lines + gollum made +2 wilds lines). It was amazing! I complete playtrhogh and my balance was 650+ euros. I made cashout of 500, and for rest i playing.
After 3 days i contact live chat about my cashout(it should be a pending only 2 days). They send me email where ask utility bill + photo id. I send it to them.
After it i receive message:
'Hello Dzmitry,
please be advised that further investigations are being conducted on your account therefore we need you to provide notarized copies of the following:
1) Your proof of ID
2) Your utility bill.
Please note that they have to be notarized as authentic copies by a lawyer, accountant or anyone certified as justice of the peace.
Please include their contact details in your email.
Should you have any questions please let me know.
Regards,
Sally
Risk Management
Casino Rewards'
I played on many pokerrooms, and casinos, and send documents many times, but i dont know what is it notorized copies. Okay, i go to notorial contor and had a speech with man, who should do this copies. He ask me why i need it, i said for casino. He told me if it is registered in Belarus? I said no, in Australia. He tell me that he cannot made notorized copies for me because casino registered not in Belarus or SNG countries(Russia, Kazahstan). I was upset, and go to lawyer contor(dont know how it be in english) , and received there same answer, wtf?
They dont want to made copies for me because casino no in Belarus, i just ask them very much but nothing, they told about something laws etc.
Also i ask how much it cost... 100$ for one copy. OMG, i earn in my job 200$ per month, and its average in Belarus.
So, i contact quatro casino and describe them this situation, but they dont want even listen me, just told that i dont receive money without that copies...
So there is a problem, i cannot made copies, damn, i even hadnot 100$ for it(i need 2,so it will be 200$!!!!!). 200 dollars for nothing!
I tryed to do all that can, contact live chat many times, but no one there do not want to help me receive my money(i dont broke any rule while playing, nothing).
My friend who is gambling many years give me link on this forum, and told that only here i can receive help. So i am asking your advices and anything that can help.
If i need provide screenshot of win, username, email, any letters from quatro or anything else, i will do it without problems.
Please help me made my fairtail of win real.
After 3 days i contact live chat about my cashout(it should be a pending only 2 days). They send me email where ask utility bill + photo id. I send it to them.
After it i receive message:
'Hello Dzmitry,
please be advised that further investigations are being conducted on your account therefore we need you to provide notarized copies of the following:
1) Your proof of ID
2) Your utility bill.
Please note that they have to be notarized as authentic copies by a lawyer, accountant or anyone certified as justice of the peace.
Please include their contact details in your email.
Should you have any questions please let me know.
Regards,
Sally
Risk Management
Casino Rewards'
I played on many pokerrooms, and casinos, and send documents many times, but i dont know what is it notorized copies. Okay, i go to notorial contor and had a speech with man, who should do this copies. He ask me why i need it, i said for casino. He told me if it is registered in Belarus? I said no, in Australia. He tell me that he cannot made notorized copies for me because casino registered not in Belarus or SNG countries(Russia, Kazahstan). I was upset, and go to lawyer contor(dont know how it be in english) , and received there same answer, wtf?
They dont want to made copies for me because casino no in Belarus, i just ask them very much but nothing, they told about something laws etc.
Also i ask how much it cost... 100$ for one copy. OMG, i earn in my job 200$ per month, and its average in Belarus.
So, i contact quatro casino and describe them this situation, but they dont want even listen me, just told that i dont receive money without that copies...
So there is a problem, i cannot made copies, damn, i even hadnot 100$ for it(i need 2,so it will be 200$!!!!!). 200 dollars for nothing!
I tryed to do all that can, contact live chat many times, but no one there do not want to help me receive my money(i dont broke any rule while playing, nothing).
My friend who is gambling many years give me link on this forum, and told that only here i can receive help. So i am asking your advices and anything that can help.
If i need provide screenshot of win, username, email, any letters from quatro or anything else, i will do it without problems.
Please help me made my fairtail of win real.