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Problems At Winward

Discussion in 'Casino Complaints - Bonus Issues' started by ChrisV, Apr 3, 2007.

    Apr 3, 2007
  1. ChrisV

    ChrisV Dormant account

    Occupation:
    Software developer
    Location:
    Adelaide
    Hi folks,

    A week or two ago I read about a 100% $1,000 max bonus being offered on Winward Casino. That sounded pretty good, and a site I read indicated that while people sometimes experienced delayed cashouts, everyone eventually got paid. They seemed to be a pretty established casino. A quick check of Casinomeister's lists of dodgy casinos revealed nothing. I should probably have scoped the forums first as there are a few previous threads about problems with Winward, but anyway...

    I duly bought in for my $1,000, but when I logged into my account, I had only been given a $250 bonus. I emailed support and also one other address which I found on the website as being associated with bonuses. There was dead silence. I decided this was not a site I wanted to play at, and checked the You must register/login in order to see the link. to see whether I could withdraw. I read this:

    This sounded fine, since I didn't have any "winnings", having not played a single game of anything at the site. I duly submitted a withdrawal request for the amount of my original deposit. When the withdrawal was processed I received this:

    I replied with:

    This has been met with 48 hours of silence.

    The bonus has now been removed from my account and I unfortunately have no proof that I was originally given only a $250 bonus. If you hit the terms and conditions link above, you'll note that even though the ad on the left says $500 max deposit now, the terms and conditions still indicate a $1,000 maximum, which is proof that they are changing their story from day to day.

    What's my play here? I can simply play out the wagering requirements, but it's pretty annoying given there's no guarantee they will cash me out even then. Or, I can dig my heels in and insist that they cash out my deposit. Is this a severe enough problem to pitch a bitch? Advice of experienced casino-handlers appreciated.

    Cheers
    Chris
     
  2. Apr 3, 2007
  3. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Winward

    Winward have had many problems, and one is the ignoring of player E-mails. In this case they have falsely allowed a $1000 bonus offer to be advertised, and then replaced it with the $500 offer, which is the usual one here. However, they reneged even on that deal, and awarded only $250. They seem to have READ your E-mails though, as they have removed the bonus as per your request. In theory, there should be no barrier to your cashing in, as with no bonus, and you having never played, there should be no WR to worry about.
    If you do nothing, they will lock the account after 30 days of inactivity, and probably ask you to E-mail support to get it unlocked, and they will probably ignore this E-mail as well.
    I once played there, and actually ended up ahead, but they suddenly started ignoring E-mails and upgraded the software so it didn't work on my PC. I decided to withdraw the remaining cashable funds, and uninstall the software. It took over a year, and several ignored E-mails for them to finally pay the funds, and only because "Jetset" has a contact there who got things moving again.
    While not rogued here, they are either rogued, or on probation, on other forums. They should at least be "not recommended" here due to these ongoing communication difficulties, and willingness to renege on advertised offers without explanation.
    If they had at least explained why you only got $250, and perhaps found it to be a mistake, they may still have a customer, and not a thread get again at the top of the complaints section.
     
  4. Apr 3, 2007
  5. aka23

    aka23 Dormant account

    Occupation:
    Technical
    Location:
    Planet Earth
    Winward tells me that after you deposit $1000, you will be initially given a $250 bonus. Then you should receive an email from Winward with a link to credit the remaining $750 bonus. Note that this email may get caught in bulk/junk folders. The $500 limit applies to certain countries that they claim have a higher rate of bonus abuse -- Germany, Denmark, Israel, Great Britain and Finland. These countries also have a different wagering requirement.

    Having said that Winward has a history of rule changes, delayed cashouts, and general problems. I was told that management recently changed and such problems would be improved, but that seems to not be the case.

    My personal experience with Winward is mixed. I've done quite well there. It is one of the 5 casinos where I have had the largest overall gain. My cashouts went smoothly (aside from the only processed on Monday rule). My one problem was with a special bonus offered by email. Winward said the only guy who could credit the bonus was the promotions manager who sent the email. It was a real hassle communicating with him, especially since he was offline for a week while doing something in Australia. They also changed the allowed games list midway through the wagering, which caused more hassle.

    My account has been inactive for quite a bit longer than 30 days, and it has not been locked.
     
    Last edited: Apr 3, 2007
  6. Apr 3, 2007
  7. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Spam, Junk, Bulls***

    I hear the excuse from casinos that claim they reply to all E-mails, but that users must have lost them to their spam filters. Nice try, but when I had this particular issue with Winward my ISP just did not "do" spam filters, and I had nothing my end either. I also have casinos claim they didn't reply because they didn't receive the E-mail, however surely I would have got some kind of delivery error returned, even if after a few days. Given that casinos specify the E-mail addresses that should be used to communicate with them, as a business they should make certain that nothing their end could be interfering with inbound E-mails from their own customers.

    Had Winward made more effort with this, this player could have been told how to get the outstanding $750 to make up what was advertised, and would probably then have been happy to play there.
    When I joined, I found UK to not be on the list, so I E-mailed them to tell them I was not able to play, and that they really should not be promoting to the UK. They certainly replied to that no problem, telling me to pretend to be from another country, and they would manually correct this. They said they had banned the UK, but now wanted us back. I won over $500, and they did pay, even though only on Mondays. It all went wrong when they updated the software and offered me a birthday bonus. It was a real pain getting the offer credited due to unpublished conditions (I had to deposit to get me "free offer"). I then found my account locked due to 30 days inactivity, so they certainly DID do this, even if not any longer. On playing my bonus, the software just didn't work properly, even on the very lowest settings, 16 colours and 600x480 screen - I found this pitiful, and wanted nothing more to do with it and attempted to withdraw after releasing the bonus from WR - it took over a YEAR to get paid, as they locked the account while I waited through months of unanswered E-mails as to why I was still waiting. It was such a small sum that I just gave up in the end.
    While they paid in the end, CS was abysmal, so was the software, and they can shove "Parlay" powered sites where the sun don't shine.
     
  8. Apr 4, 2007
  9. ChrisV

    ChrisV Dormant account

    Occupation:
    Software developer
    Location:
    Adelaide
    No, I didn't request that. That happens automatically on a failed withdrawal as per the t&c.

    aka23, given this kind of history I think you should toughen up your You must register/login in order to see the link. on Winward.

    So my question remains... what do you guys think is my best option here? Am I going to get anywhere pitching a bitch?
     
    1 person likes this.
  10. Apr 4, 2007
  11. aka23

    aka23 Dormant account

    Occupation:
    Technical
    Location:
    Planet Earth
    I'll add some of the issues mentioned in this thread to the warning later tonight.

    I'd recommend trying live support, where you will get a response. Phone support is also available, although you may have to pay charges depending on your country. Hopefully, after you explain the situation, they will approve the withdrawal. If not, then I'd recommend emailing management. Live support can give the email addresses. In some cases, general support needs management approval to override default rules.

    Other options include:
    --PMing me. I have an affiliate contact that may be helpful.

    --PMing Jetset. VW indicated that he has been helpful with other Winward issues.

    --Pitching a Bitch. Bryan likely also has a contact, as well as a good amount of influence. One player felt that a key reason for a rapid resolution to his dispute was mentioning "Casinomeister" in his email.
     
    1 person likes this.
  12. Apr 4, 2007
  13. ChrisV

    ChrisV Dormant account

    Occupation:
    Software developer
    Location:
    Adelaide
    OK thanks, sounds like a good plan of attack.
     
  14. Apr 4, 2007
  15. ChrisV

    ChrisV Dormant account

    Occupation:
    Software developer
    Location:
    Adelaide
    No response from live support. There's a shock. It's hard to get anything resolved when there's nobody home.

    Onwards to Plan B, I guess.
     
  16. Apr 23, 2007
  17. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I'm just catching up with the PABs that were submitted during my absence. Any updates here?
     
  18. Apr 24, 2007
  19. ChrisV

    ChrisV Dormant account

    Occupation:
    Software developer
    Location:
    Adelaide
    I communicated privately with aka23, and with the help of a contact he had at Winward I have been paid out today. Well, $961 of my $1000 deposit, anyway. Presumably the rest is the victim of the plunging US dollar, which is weird given that my Winward account currency was USD... but hey, typical...

    This is resolved, but my personal recommendation is still to stay well clear of Winward. You must register/login in order to see the link. and you'll see this isn't the first time this sort of thing has happened. Dealing with support was a nightmare.
     
  20. Apr 24, 2007
  21. GI Joe

    GI Joe Full Member webmeister

    Occupation:
    manager
    Location:
    LA
    You are not the only one having problems with them.

    I have a deal with Pearlgaming and they have removed all deals made with RevenueGiants - because of problems with no payments.
     
  22. Apr 30, 2007
  23. blaqpoet

    blaqpoet Dormant account

    Occupation:
    Software Engineer
    Location:
    Johannesburg, South Africa
    Stay away from this casino. They kept declining my withdrawals and asked for id and other info which I supplied. Now it's total silence :mad:
     
  24. May 2, 2007
  25. blaqpoet

    blaqpoet Dormant account

    Occupation:
    Software Engineer
    Location:
    Johannesburg, South Africa
    My withdrawal has been declined and they don't yet know why :confused:
     
  26. May 3, 2007
  27. footdr

    footdr Banned User: PITA violations of the Forum Rules

    Occupation:
    management
    Location:
    cyberspace
    READ POSTS RE: SLOT VILLAGE

    I believe this entire group of casinos uses unethical practices and I suggest everyone stay away from this group. They don't deserve our business!
     
  28. May 3, 2007
  29. Zoozie

    Zoozie Ueber Meister CAG PABnonaccred

    Occupation:
    Software Developer
    Location:
    Denmark
    I have not played there in over 1 year. Then one month ago I got a mail that my account has been credited with a 10$ bonus. Nice. But then I try to log in but my account was closed. Probably due to inactivity. I then write a mail to CS but I have not gotten a reply yet. So I already uninstalled it. It is really a shame
    they run Winward this way. It was some very unique software. I like the
    diversity of casino software.

    Zoozie
     
  30. May 3, 2007
  31. xengo

    xengo Dormant account

    Occupation:
    internet
    Location:
    netherlands
    I also had my first withdrawal declined because they needed more neteller info. Strange but I did send it in. Now I'm reading stuff about them needing ID as well. Will send that in as well before sunday so they should have no reason to decline my winnings anymore. Will keep you guys posted after this sunday.
     
  32. May 4, 2007
  33. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    That will be the birthday bonus. The exact same happened to me. E-mail said I had a credit, found account locked so had to contact support, support ignore that, and follow up E-mail.
    It is Parlay software, when they upgraded it, it stopped working on my PC. I have not tried it on the new one as there is no point. The account will be locked, and there is no effective communication with support.
    I would have better luck getting my Lucky Chance account reactivated:D
     
  34. May 7, 2007
  35. blaqpoet

    blaqpoet Dormant account

    Occupation:
    Software Engineer
    Location:
    Johannesburg, South Africa
    Update 7/7/2007

    Still no word from these goons about my withdrawal :mad:
     
  36. May 8, 2007
  37. Hihohiho0

    Hihohiho0 Senior Member

    Occupation:
    health care
    Location:
    central time
    Winward

    Hi guys: same thing here for Winward. The wouldn't give me the birthday bonus (December) because I hadn't deposited within the 2 week period before my birthday- or so I was told. They also told me they credited a "mystery bonus" in my account - :confused: never showed! Overall, I deposited about $300 over 3-4 month period. The only thing I contacted them about was the birthday bonus - got a "snippy reply" and decided I would never go back. I just checked my account and it has been locked as well. I've recieved a couple of e-mails stating they have a new management team and to contact them with any concerns. I send an email stating the incident with the mystery bonus and the birthday decline - about a month ago - they never responded. Good advice - stay away.
     
  38. May 8, 2007
  39. xengo

    xengo Dormant account

    Occupation:
    internet
    Location:
    netherlands
    Finally some good news about winward. Yesterday they transferred my winnings to neteller. Even without further hassles :notworthy
    Despite all the problems before I'm glad I finally got my winnings.
     

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