probleme 21grand casino

dulac

Newbie member
Joined
Jun 6, 2017
Location
antibes
Bonjour a tous !
desole je suis francais je ne parle pas bien anglais...
j ecris ici car apres avoir misé 500 euros sur le site 21grand casino et en avoir gagné 1500 ils m ont tout d abord retiré 500 euros car chez eux on ne peux gagner plus de 10 fois sa mise ! heureusement les casinos sont rares avec de telles pratiques !
j ai envoye tous les documents qu'ils ont eu et m'ont confirme par email que tout etait en ordre.
ma demande de retrait de 1000 euros n arrivant tjrs pas au bout de 10 jours je leur ai ecrit et Mr barton a ecrit que le virement partirai en debut de semaine prochaine !
comme c est aujourd hui je pensais avoir mon argent mais ils viennent de m envoyer un mail comme quoi ils ne paye pas car je n ai pas fait d autres virements !
quelqu'un peut il m aider ?
merci ....
 

JackedAff

Dormant account
Joined
Jun 2, 2017
Location
South Africa
Bonjour a tous !
desole je suis francais je ne parle pas bien anglais...
j ecris ici car apres avoir misé 500 euros sur le site 21grand casino et en avoir gagné 1500 ils m ont tout d abord retiré 500 euros car chez eux on ne peux gagner plus de 10 fois sa mise ! heureusement les casinos sont rares avec de telles pratiques !
j ai envoye tous les documents qu'ils ont eu et m'ont confirme par email que tout etait en ordre.
ma demande de retrait de 1000 euros n arrivant tjrs pas au bout de 10 jours je leur ai ecrit et Mr barton a ecrit que le virement partirai en debut de semaine prochaine !
comme c est aujourd hui je pensais avoir mon argent mais ils viennent de m envoyer un mail comme quoi ils ne paye pas car je n ai pas fait d autres virements !
quelqu'un peut il m aider ?
merci ....


Bonjour Dulac,

merci de nous ecrire, cependant le Casino 21 Grand ne fait pas partie de notre groupe.
Merci de contacter leur service support ou les moderateurs de ce forum pour faire un suivi par rapport a votre plainte.

cordialement.

JackedAffiliates Team
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Bonjour a tous ! ...

Hi, I'm afraid we'll have to ask you to post in English, or at least post in English simultaneously.

If you need help with your English please ask on the forums -- or here -- and I'm sure you can find someone to help.
 

dulac

Newbie member
Joined
Jun 6, 2017
Location
antibes
nobody can help me ? probleme 21grandcasino

hello everyboddy,
nobody can help me for the problem with 21grandcasino ?
 

dulac

Newbie member
Joined
Jun 6, 2017
Location
antibes
probleme 21grandcasino

Hello everyone !
I do not speak English well ...
I write here because after betting 500 euros on the site 21grand casino and having won 1,500 they first took away 500 euros because at home you can not win more than 10 times its bet! Fortunately casinos are rare with such practices!
I sent all the documents they had and confirmed by email that everything was in order.
My request for withdrawal of 1000 euros n arriving very soon after 10 days I wrote to them and Mr barton wrote that the transfer will leave in the beginning of next week!
As it is today I thought I had my money but they just send me an email like what they do not pay because I have not made other transfers!
Can someone help me?
thank you ....
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
... Can someone help me? ...

As previously mentioned we'd be happy to help but you'll need to meet us half way.

Here's my suggestion for how you can proceed with this:
  1. find someone to help you translate into English. You can ask here, there is almost always someone on our forums who can help you with some basic translations.
  2. read, or have someone help you read, the PAB FAQ. These are the guidelines for our complaints service.
  3. go to our Complaints page, read it, and proceed to submit a PAB.
  4. I'll receive your PAB and take it from there.

I'll look forward to receiving your PAB.

Regards,
Max Drayman, Complaints (PAB) Manager, Casinomeister.com
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
Your playing RTG site, many of complaints about no pay slow pay on this site alone, but this is what they do and most do pay after the strict rules and you manage to beat the wager but takes a log time, These sites will be long gone soon after now U.S can play alot of bitcoin sites, what happens when take the piss out of your customers , ifthey paid out fast than people would play,
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
Your playing RTG site
21 Grand has always been a Rival casino as far as I know - and part of the most notorious ROGUE operators there has ever been :mad:

If you go to the website with that name - it's clearly not even a proper casino website, but more like a fake one put up by a dodgy affiliate - though in this case I suspect it was done but the operator themselves. They even have a graphic showing symbols from Starburst! :eek2:

I don't think the OP (or even Max with all his experience) has a snowballs chance in hell of getting anywhere with these a holes :(

KK
 

dulac

Newbie member
Joined
Jun 6, 2017
Location
antibes
thank you

thank you for your response, do you know the adresse of 21grandcasino ?









21 Grand has always been a Rival casino as far as I know - and part of the most notorious ROGUE operators there has ever been :mad:

If you go to the website with that name - it's clearly not even a proper casino website, but more like a fake one put up by a dodgy affiliate - though in this case I suspect it was done but the operator themselves. They even have a graphic showing symbols from Starburst! :eek2:

I don't think the OP (or even Max with all his experience) has a snowballs chance in hell of getting anywhere with these a holes :(

KK
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
thank you for your response, do you know the adresse of 21grandcasino ?
Not a clue, sorry.
My guess is Israel - I did meet the top guy from this group about 5 years ago and I think that's where he was from.
But they could be anywhere on the planet really...

KK
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
21 Grand has always been a Rival casino as far as I know - and part of the most notorious ROGUE operators there has ever been :mad:

If you go to the website with that name - it's clearly not even a proper casino website, but more like a fake one put up by a dodgy affiliate - though in this case I suspect it was done but the operator themselves. They even have a graphic showing symbols from Starburst! :eek2:

I don't think the OP (or even Max with all his experience) has a snowballs chance in hell of getting anywhere with these a holes :(

KK

I like the games but in all honesty is there a rival / RTG casino out there that is legit or can be trusted? I know a few have have been on here to try there luck and vanished but to me there all rouge, it seems like there is no Governing of these sites
I know you list a few and without a doubt there are a few that are honest. I had dabble at raggingbull and paid without hasstle but only due to at the time we had Jason on here sorting tings out

Why do they not not venture out like netent or microgaming and offer us Brits the games?
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
I like the games but in all honesty is there a rival / RTG casino out there that is legit or can be trusted? I know a few have have been on here to try there luck and vanished but to me there all rouge, it seems like there is no Governing of these sites
I know you list a few and without a doubt there are a few that are honest. I had dabble at raggingbull and paid without hasstle but only due to at the time we had Jason on here sorting tings out

Why do they not not venture out like netent or microgaming and offer us Brits the games?
As you've probably seen from my occasional screenshots, I do still enjoy playing Rival and RTG slots almost as much as any other softwares.

The list of decent Rival casinos has shrunk considerably over the last 2 years or so, and of course we also lost quite a few decent RTGs when Club World Group (6 RTG casinos + 1 NuWorks) & Raging Bull (with it's sister Grand Fortune) turned rogue at the start of this year.
But there are still quite a few good ones - as listed on my websites.

They nearly all DO take UK players, but you have to remember there aren't any RTGs with £ currency (only $US, €uro & $Aus), whereas all Rivals DO offer £ - in fact, you have no choice now if you are in the UK.
The other thing is, the Rival & RTG casinos in the Sloto'Cash group don't give any bonuses to UK players - but you ARE allowed to play at all of them ;)

KK
 
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