Problem with Sportingbet

Eosphoros

Dormant account
Joined
Jun 11, 2008
Location
athens
I hoped that there will be no reason opening a thread here again,but i was wrong.
I used to be a client to sportingbet since 2006.Lately,they changed some things and you could log in only to your country site.For that reason,i could log in only to sportingbet.gr.But,because the sportingbet.com has much more games and options i wanted to find a way to be able to log in this site.So,i was told that i have to close my account in the greek site and open a new to the english site.That's what i did.I contacted the customer support to see if everything was ok and they confirmed everything was ok.Here is the chat on 11th of August:

[Maxd says: Warning: the pop-ups on this site show porn-related material]
You do not have permission to view link Log in or register now.


Yesterday i faced a problem depositing,because my credit cards needed to be registered again or something.So,i contacted the customer support and look what happened:

[Maxd says: Warning: the pop-ups on this site show porn-related material]
You do not have permission to view link Log in or register now.



Later,they sent me the following email:

Dear Sir,

We are sorry that your account is closed until you have provided the documents below as per Management requested. We are committed to ensuring safety and security for all members. As part of an ongoing 'Know Your Customer' initiative we are required to request documentation from you.



* A copy of an Identification Document (Drivers License, National ID or Passport)
* A copy of a bill- for example a utility bill - showing your name and home address
* A copy of your credit card/s back and front duly signed
* A copy of the heading from your credit card statement/s (in the interests of privacy we would only wish to see the name, address and card number/s and/or account number/s)



Faxes should be sent to +44 207 117 1516 Please include your Customer Account Number - (this will be a 6 or 7 digit number) - ensuring that copies are clear and easily read, will assist us in processing your withdrawal.



Documents may also be sent as an email attachment. Please include your Customer Account Number - (this will be a 6 or 7 digit number) in the "Subject" heading of your email.



All documentation is treated as private and confidential, with full security applied.



If you have any problems please do not hesitate to phone, using the freephone telephone number appropriate to your country.



We apologise for any inconvenience this may cause.

Our commitment is to a high quality of customer service, accordingly we are required to ensure security for all our customers.





If you have any further queries please do not hesitate to contact us quoting your username

Kind Regards

Jared

Customer Care Team

SportingBet.com




So,what should i do now?Should i provide all this information because their customer representative is a fool and couldn't understand what i was talking about?Also,these are a lot of documents that i have to forward.Please give me some advise.
 
Last edited by a moderator:

same_old

Dormant account
webmeister
PABaccred
Joined
Mar 4, 2007
Location
Australia
Mate i can tell you know that every single person is asked for the same thing. You do need to verify all your credit cards and they want a utils bill and drivers licence. I have been with Sportingbet for a few years and have no problems what so ever. I can assure you they are on the up and up.

I am friends with the day shft supervisor so if there is anything I can pass on then let me know.

It is a Northern Territory racing and gaming commision requirement that you submit these detials. they are regultaed by the N.T government of Australia.

Hope i helped you
 

CasinoMac

Dormant account
Joined
Apr 29, 2009
Location
Online
WTF?

I hoped that there will be no reason opening a thread here again,but i was wrong.
I used to be a client to sportingbet since 2006.Lately,they changed some things and you could log in only to your country site.For that reason,i could log in only to sportingbet.gr.But,because the sportingbet.com has much more games and options i wanted to find a way to be able to log in this site.So,i was told that i have to close my account in the greek site and open a new to the english site.That's what i did.I contacted the customer support to see if everything was ok and they confirmed everything was ok.Here is the chat on 11th of August:

[Maxd says: Warning: the pop-ups on this site show porn-related material]
You do not have permission to view link Log in or register now.


Yesterday i faced a problem depositing,because my credit cards needed to be registered again or something.So,i contacted the customer support and look what happened:

[Maxd says: Warning: the pop-ups on this site show porn-related material]
You do not have permission to view link Log in or register now.



Later,they sent me the following email:

Dear Sir,

We are sorry that your account is closed until you have provided the documents below as per Management requested. We are committed to ensuring safety and security for all members. As part of an ongoing 'Know Your Customer' initiative we are required to request documentation from you.



* A copy of an Identification Document (Drivers License, National ID or Passport)
* A copy of a bill- for example a utility bill - showing your name and home address
* A copy of your credit card/s back and front duly signed
* A copy of the heading from your credit card statement/s (in the interests of privacy we would only wish to see the name, address and card number/s and/or account number/s)



Faxes should be sent to +44 207 117 1516 Please include your Customer Account Number - (this will be a 6 or 7 digit number) - ensuring that copies are clear and easily read, will assist us in processing your withdrawal.



Documents may also be sent as an email attachment. Please include your Customer Account Number - (this will be a 6 or 7 digit number) in the "Subject" heading of your email.



All documentation is treated as private and confidential, with full security applied.



If you have any problems please do not hesitate to phone, using the freephone telephone number appropriate to your country.



We apologise for any inconvenience this may cause.

Our commitment is to a high quality of customer service, accordingly we are required to ensure security for all our customers.





If you have any further queries please do not hesitate to contact us quoting your username

Kind Regards

Jared

Customer Care Team

SportingBet.com




So,what should i do now?Should i provide all this information because their customer representative is a fool and couldn't understand what i was talking about?Also,these are a lot of documents that i have to forward.Please give me some advise.

I will give you an advice dude, both in english and in your native language

The customer support is so damn RUDE! . I get really mad just watching that faggot talking to you like your a dog or something.

Stay the hell away from sportingbet
Prepei na ise megalos malakas gia na sinexiseis me tin sportingbet
 
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