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Problem with Sportingbet

Discussion in 'Sportsbook Complaints' started by Eosphoros, Aug 18, 2008.

    Aug 18, 2008
  1. Eosphoros

    Eosphoros Dormant account

    Occupation:
    bodybuilder
    Location:
    athens
    I hoped that there will be no reason opening a thread here again,but i was wrong.
    I used to be a client to sportingbet since 2006.Lately,they changed some things and you could log in only to your country site.For that reason,i could log in only to sportingbet.gr.But,because the sportingbet.com has much more games and options i wanted to find a way to be able to log in this site.So,i was told that i have to close my account in the greek site and open a new to the english site.That's what i did.I contacted the customer support to see if everything was ok and they confirmed everything was ok.Here is the chat on 11th of August:

    [Maxd says: Warning: the pop-ups on this site show porn-related material]
    You must register/login in order to see the link.

    Yesterday i faced a problem depositing,because my credit cards needed to be registered again or something.So,i contacted the customer support and look what happened:

    [Maxd says: Warning: the pop-ups on this site show porn-related material]
    You must register/login in order to see the link.


    Later,they sent me the following email:

    Dear Sir,

    We are sorry that your account is closed until you have provided the documents below as per Management requested. We are committed to ensuring safety and security for all members. As part of an ongoing 'Know Your Customer' initiative we are required to request documentation from you.



    * A copy of an Identification Document (Drivers License, National ID or Passport)
    * A copy of a bill- for example a utility bill - showing your name and home address
    * A copy of your credit card/s back and front duly signed
    * A copy of the heading from your credit card statement/s (in the interests of privacy we would only wish to see the name, address and card number/s and/or account number/s)



    Faxes should be sent to +44 207 117 1516 Please include your Customer Account Number - (this will be a 6 or 7 digit number) - ensuring that copies are clear and easily read, will assist us in processing your withdrawal.



    Documents may also be sent as an email attachment. Please include your Customer Account Number - (this will be a 6 or 7 digit number) in the "Subject" heading of your email.



    All documentation is treated as private and confidential, with full security applied.



    If you have any problems please do not hesitate to phone, using the freephone telephone number appropriate to your country.



    We apologise for any inconvenience this may cause.

    Our commitment is to a high quality of customer service, accordingly we are required to ensure security for all our customers.





    If you have any further queries please do not hesitate to contact us quoting your username

    Kind Regards

    Jared

    Customer Care Team

    SportingBet.com




    So,what should i do now?Should i provide all this information because their customer representative is a fool and couldn't understand what i was talking about?Also,these are a lot of documents that i have to forward.Please give me some advise.
     
    Last edited by a moderator: Aug 20, 2008
  2. Aug 18, 2008
  3. same_old

    same_old Dormant account PABaccred webmeister

    Occupation:
    12th man
    Location:
    Australia
    Mate i can tell you know that every single person is asked for the same thing. You do need to verify all your credit cards and they want a utils bill and drivers licence. I have been with Sportingbet for a few years and have no problems what so ever. I can assure you they are on the up and up.

    I am friends with the day shft supervisor so if there is anything I can pass on then let me know.

    It is a Northern Territory racing and gaming commision requirement that you submit these detials. they are regultaed by the N.T government of Australia.

    Hope i helped you
     
  4. May 28, 2009
  5. free bet

    free bet Dormant account

    Occupation:
    Affiliate
    Location:
    Bogota
    they are top notch m8
     
  6. May 28, 2009
  7. CasinoMac

    CasinoMac Dormant account

    Occupation:
    nothing
    Location:
    Online
    WTF?

    I will give you an advice dude, both in english and in your native language

    The customer support is so damn RUDE! . I get really mad just watching that faggot talking to you like your a dog or something.

    Stay the hell away from sportingbet
    Prepei na ise megalos malakas gia na sinexiseis me tin sportingbet
     
    1 person likes this.

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