Problem with Prism Casino

Thank you, will go look there now.

EZTP.NET's phone number appears on your charge statements, so it was easy to contact them and find who debited my mastercard. Shock shock, it was Prism with a debit I didn't make. Lets see, 30 one day, 2 another, 26 another day is the total so far of forms I've filled out and filed with my banks fraud department, just for the month of June, doing May's now, some there also. This is absolute theft. I'm glad I take a video, snapshot and text file of my History before leaving a casino after depositing, withdrawing or playing.
 
Hi Jinnia,

This would be a shock to anyone who has an account with this casino, but why does anyone have an account with them?

I've been warning players about Prism, and the rest of the Virtual Group, for quite some time. I hate it when people choose to learn the hard way.

Has Prism offered an explanation yet?
 
Hi Admin,

jinnia has an account with them for she was stupid enough to open one many many months ago, didn't know about your site here til the trouble started and I began searching the internet.

These charges just started being debited against my mastercard. Even when I was not playing on there.
Prism asked me to send them my charge card statement showing the charges:: I'll copy/paste:::

Hello,

Thankyou for your email!

We will be happy to investigate whether you have been overcharged and resolve this matter for you, but we do need to receive a copy of your statement to be able to do this. Prism Casino uses various Credit Card Processors who are completely seperate companies from the Casino. If one of them has overcharged your card, we apologise on their behalf and will be happy to rectify this situation for you.

Please fax or scan and email a copy of your statement, indicating the charges that were made without your authorisation, along with the authorisation form attached and below which accounting require you to sign. It is a form including all the deposits that have been made into your account to date. If there are any charges included that you did not make please make this clear on the form and it will be easier for us to rectify this.

If you have any queries, please do let me know.

Thankyou,

Louise
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support@prismcasino.com


Reference to it's the pay service doing it .. who knows.

It'll take more than beer for this gal
 
Problem with Virtual Casino Group & any casino's that they operate, they also have their own e-processing company. Instead of going through a 3'rd party like most casino's they can transact the deposits themselves.
 
jinnia,

Sounds to me that they are trying to decieve you into signing an authorization form that basically free them from any wrong doings in the activity of charging your card.

Even if they want you to note down those that you feel have been wrongfully debited, it will still free them of all listed debits.

Fax the statement over to them if you like and see what they reply. As a casino operator, they have the needed backend tools to check each and every action (or any decent casino should have) your account have made from signup. A statement showing the erroneus debits should be all they need.

"...along with the authorisation form attached and below which accounting require you to sign. It is a form including all the deposits that have been made into your account to date..."

Yea.. ofcourse they require it... it frees their hands of any wrong doings. *Sigh*
 
Hello theswedishguy,

I've been ignorant enough to have kept playing there after never getting my first 1500 dollar withdrawal request, but I thought maybe I didn't meet their requirements,then I made a $1045 withdrawal request, finally received it in my ODF account. And that's when all these unauthorized debits started happening. Guess they wanted their money back.

Any way, the mastercard I use isn't a regular one, it's a bankcard on my checking account, so it's governed by federal, not state just laws from where a card is issued from. And the Fraud department of my bank has Junes all filed and beginning investigation, they'll have Mays also in a couple of days. Over 800 dollars taken illegally just in June, with Mays added, from what I've checked so far, it'll be over 1100 dollars.

I'll not send them one bit of information that will help them go through my account and alter the History in it of charges..etc.

BUT, Prism did send me an email of my deposits they have on record, and they do coincide with the snapshot I have of my account. That's a plus for them anyway.

Check my system admin, I finally listened up, not one online casino loaded that's RTG run. I do have 747 and that's it, but I'm beginning to read negativity about them also... oh my my my!!
 
Admin, I found this information searching yahoo:

Prism Casino - Wide range of promotions - Download FREE Casino ... a company located in Southampton, UK and the purchase will show as "HELP4CASINO.COM OR
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" in your }credit card statement. ...
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Are they actually in Southhampton?
 

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