Problem with Prism Casino

[hitmesilly]

I've been waiting over 2 weeks for a withdrawl request to go through for $500. Every time I call I get a different answer, but no results. First they told me I'd get paid in 5-7 days. On the 8th day I call and they tell me because of technical problems it will be another couple of days. After that I call and they say Today is the day. The next day after no money I call and they tell me it "should be within this week, we are growing so fast that we can't keep up with the payments".

Is this normal for Prism Casino? I liked the games and want to continue playing, but not if payment is an issue. Does anyone have a contact email for Prism?

Thanks

 

[Casinomeister]

Yes, this is normal for Prism Casino. This is another case of "you should of known better."
https://www.casinomeister.com/rogue-casinos/ will explain a bit. If you haven't filled out the "pitch a bitch" form here: https://www.casinomeister.com/player-arbitration-pab/ and I'll get to it time permitting.

Now if you like the games, there are a few RTG sites to choose from. Crown Vegas is one. It's listed in our "reputable section" https://www.casinomeister.com/accredited-casinos/ I've met the operator and he is seriously dedicated to this industry and to his players. The operators for Prism Casino couldn't give a flying rats ass on how fast you're getting paid. In fact, they would probably prefer not to pay you at all.


(Message edited by casinomeister on December 05, 2003)

 

[Casinomeister]

In an attempt to keep this glorious thread on Prism Casino on topic, all posts concerning Crown Vegas have been moved here:

(Message edited by casinomeister on December 05, 2003)

 

[hitmesilly]

I called Prism today and they said that I should receive my money by Saturday. All NeTeller payouts have been delayed but will be paid this week. We'll see - I'll post the results here.

Anyone care to bet?

 

[ginger]

hitmesilly that happened to me. It took 2 weeks to approve and then another 2 weeks to get the money. I did get it but the wait seemed like forever

 

[trashme62]

[color=0077aa] hitmesilly I am having the same problem with Prism, it is my first time I ever tried to withdrawl from there, I wrote Prism Casino and asked them a while back if they were affiliated with Virtual Casino , they said NO, then I wrote Virtual casino JC in accounting , I use to play Virtual casino, never got stiffed but always had to waite a long time to get paid, any way I asked JC are you affiliated with Prism Casino? and if not why are you offering a cupon to there site to redeem, this is when this worm hit them a few weeks back, she said No we are not affiliated with Prism Casino and we just made a deal with them for are players. .. to me this is so strange why these 2 casinos dont want it to be none that they ahve affiliations with each other.. any one have any insite on this?

And to get back to the withdrawl, I have received the same excuses as you Hitmesilly I have saved all emails.. I promise you you will get paid and so on.. they owe me 180.00 right now My withdrawl request was on 2/4
Now I thought this Safe Bet seal was a good thing but after reading the warning list I now realize it dont mean nothing.. [/color]

 

[mrracetrack]

"Now I thought this Safe Bet seal was a good thing but after reading the warning list I now realize it dont mean nothing.. "

SafeBet is a joke. It is owned & operated by RTG, and awards either "Platinum, Gold, or Silver" status (with a fee at each level) to RTG casinos.

Besides being worthless, it's "unethical" IMO, as
SafeBet imply's that they "oversee" the listed casinos, when in reality, they are just another part of the RTG family of Scum casinos.

Much like letting the fox "oversee" the henhouse.

 

[trashme62]

I like RTG software, it seems like alot of bad casinos use this software? is there a reason for this that any one knows off

 

[trashme62]

This is a update: I just recieved a email from Prism and they are sending my winnings to me.. thanks for all your help and info

 

[hitmesilly]

I also received an email from Prism saying my withdrawl has been approved and will be available in 48 hours. Well, I requested my withdrawl on Feb 2nd, and it's now the 25th. Way too slow for me, but at least I'm getting paid. Judging by the posts from other people, it doesn't seem to matter how much you contact them. They're going to take about 3-4 weeks to pay you no matter what.

If anyone has suggestions for casinos that pay on time using RTG software, please let me know.

Thanks

 

[jpm]

Gambler's Lobby is one to try. I did a withdrawl from them on Feb 8th and had it in my neteller account on Feb 11th. That's pretty good I'd say!

(The only one faster was Intercasino, which had my money in neteller within 8-12 hours!!)

 

[jetset]

Gambler's Lobby changed hands last year, and commendably agreed to pay out a number of players that had been waiting for ages for the previous owners to meet their obligations.

It has taken a while to pay out these "old owner debts" but Kent Spaulding the manager at GL has been doing it slowly but surely and paid off another five just last week. He is confident that he will have the remaining few old players sorted out this week.

If that is the case, I think they deserve some credit for resolving these older cases.

Their casinos are Gamble a Million, Gamblers Lobby and You Go Girl.

 

[jinnia]

I requested a $1530.00 withdraw from Prism, not one e-mail on it being approved, nor denied. I kept checking my accounts history, then one day >,many<,, my withdrawal said "Manager Approved", but still no e-mail about it. Finally sent e-mail to them, no reply, i sent 3 e-mails asking about it, not one response. So I called them, the lady checked, said it's been approved, should be receiving it soon, then she put me on hold, came back and told me I wouldn't be getting none of it, I asked her why, she said I didn't play through my wagering requirements, I told her to check my game play again, i had met that a few times over, she put me on hold again, then came back and said, just because it says "Manager Approved", that doesn't mean you get it. I said, "I don't get none of it?" She says, "NO!". Then a few days later I receive an e-mail from Prism the "Manager Withdraw" meant the money was removed. It did not say "Manager Withdraw", it said "Manager Approved". I have video of my entire history.

I filed a complaint with Safebet, which since I found that to be a joke, and a complaint with RTG, which may be as big a joke, no correspondence at all so far from them. Still waiting. Another RTG casino helped by telling me how to file a complaint with RTG, and another webmaster has also been trying to assist in this, no luck so far.
Stay Away From Prism!!

Book long enough? Sorry people!!

 

[jetset]

Welcome to RTG-land! Cool software but bad licensee policing and the message boards are well populated with complaints against many of their licensees. Unfortunately that includes Prism and the infamous Virtual to which it is related.

If you already have a reputable webmaster mediating for you (I have found Casinomeister, Fairbet and GG are tops in this area) then I would hold on the trashing until they have had a chance to finish their work, although I know how frustrated you must be feeling.

 

[jinnia]

I don't think I was really trashing, just stating a feeling after reading about Safebet here, and concerning RTG, I said MAY be a joke, still waiting.

But you're right, I'll wait and see.

not heard of Fairbet nor GG, do they deal with all online casino's?

Thank you jetset

 

[jetset]

Bryan here at Casinomeister is a good, straight mediator who has helped many players through his contacts.

Others of the same calibre are Julie Sidwell at Gambling Grumbles (I think you can actually submit a complaint to her through the Gambling.com site on which GG is situated) and Joe Plummer the webmaster at Fairbet.org.

 

[jinnia]

Thank you jetset, I appreciate the information.

 

[cattzz]

I TO AM A PRISM VICTIM. I HIT A 5000.00 AND A 2500.00 PROGRESSIVE, AND THEN 600.00 IN JACKPOTS
ON PRISMS SLOTS.3-3-03 I CASHED OUT 7500.00, AND LEFT THE REST IN MY ACCOUNT TO PLAY WITH. I SENT SEVERAL EMAILS AND HEARD NOTHING BACK. ON 3-5 I LOGGED INTO MY ACCOUNT TO FIND THE 600.00 I LEFT IN MY ACCOUT GONE. WHEN I CHECKED THE HISTORY ON MY PAYMENT REQUESTS IT SAID THAT 7300.00 HAD BEEN
APPROVED BY MANAGER. 200.OO TO ON DEMAND FUNDS.
I CALLED TO SEE WHAT WAS GOING ON. THE LADY FIRST TOLD ME I DIDNT HAVE 600.00 IN MY ACCOUNT , I AHD TAKEN IT ALL OUT. I TOLD HER THAT I DID HAVE 600.00 IN IT THE DAY BEFORE, AND THAT I TOOK OUT 7500.00 AND I WANTED TO KNOW WHEN ID GET THAT. SHE LEFT ME ON HOLD AND THEN HUNG UP ON ME AFTER 15 MIN OR SO. I CALLED BACK AND SHE SAID ALL I WAS GOING TO GET WAS 200.00 OUT OF 8000.00. WHEN I ASKED TO KNOW WHY, SHE SAID IT WAS THE RULE ON THE BONUS I GOT. WHEN I CALLED IN TO CONFIRM MY DEPOSIT FROM ON DEMAND FUNDS THE LADY THAT ASWERED ASKED ME IF I HAD A BONUS CODE I TOLD HER NO, AND SHE SAID DONT WORRY IM GIVING YOU ONE RIGHT NOW, THEN SHE SAID GOOD LUCK AND HUNG UP. I NEVER ASKED FOR THIS BONUS NOR DID I HAVE A CHANCE TO SAY NO BEFORE SHE HUNG UP. THE LETTERS THEY SENT ME WHICH I STILL HAVE TWO, GAVE EM FREE MONEY AND NEITHER SAID A WORD ABOUT CONDITIONS APPLYING OR TO CHECK WITH CASINO FOR RULES JUST THAT THEY GIVE OUT MORE FREE MONEY THAN ANYONE.

I NEVER ASK FOR THIS BONUS AND BY THEIR OWN RULES I LATER FOUND ON THEIR SITE, IT SAID PLAYERS USE THEIR OWN MONEY FIRST BONUS MONEY LAST, I WON THE FIRST PRGRESSIVE BEFORE I HAD EVEN SPENT 5.00 OF MY 20.00 DEPOSIT SO BY THAT, I HAD NEVER TOUCHED THE 20.00 THEY GAVE ME.
WHEN I POINTED THIS OUT TO THEM THEY SAID THEY HAD FOUND MULTIPLE ACCOUNTS FOR ME, I TOLD THEM THIS IS
THE FIRST AND LAST ACCOUNT I HAVE EVR HAD WITH THEM.
I SENT THEM EMAILS AND CALLED THEM ASKING FOR THE NAME OF A MANAGER OR THE CORP THAT WAS IN CHARGE , AND FINALLY A PERSON NAMED SAM CALLED ME , THIS GUY SHREIKED AND YELLED SAID I WAS A TROUBLEMAKER AND THAT I CHEATED AND I HAD MANY ACCOUNTS, I TOLD HIM THAT HE WAS EITHER MISTAKEN
OR THIS WAS A PRETTY OBVIOUS ATTEMPT TO KEEP FROM PAYING ME. I THEN HUNG UP.

I GOT AN EMAIL SAYING THE MGR BEN STEINBERG WOULD BE WILLING TO TRY AND COME TO A MUTUALLY SATISFACTORY OUTCOME AND TO CALL. I DID CALL, AND IWAS TOLD HE WASNT THERE THEN I WAS TOLD THERE WAS NO ONE THERE BY THAT NAME, I SENT EMAILS
TO THIS GUY BUT NEVER HEARD BACK.
THESE PEOPLE ARE THEIVES, ILL BET THEY DONT HAVE THE MONEY TO PAY US, AND NEVER HAD IT TO BEGIN WITH.

 

[jinnia]

Hi cattzz, sorry to hear you also made the victims list at Prism. It is my opinion this casino has come into existence to have a way to clean dirty money. What else could it be?
I know there will not be any of the monies returned to me, but I'm not dropping it. Complaint forms to the Attorney Generals Office will be filed. Even with Better Business, checking for any type of Investigations Department on Foreign Companies practice, FCC--yes since it's an internet connected business, any and all federal departments. $1530.00 isn't that much, it's gone, but Prism Casino has me mad, so any thing I can file at any department, it will be filed!!
Good luck to you cattzz, start filing them complaint forms, even with the smallest governmental department, who knows, just might take Prism offline.

 

[Casinomeister]

Please don't forget to fill out the complaint form at Link Removed ( Old/Invalid) and then send an email to disputes@realtimegaming.com upon completing it.

Don't bother chasing them via any attorney general or Better Business. You'll just waste your time. Real Time Gaming are the ones who need to step up to the plate and take this bull by the horns.

 

[jyde]

Haha - real nice if they're scimming the progressives now.

RTG Me

 

[jinnia]

Hi Administrator: Thank you! I submitted a complaint at Link Removed ( Old/Invalid) after emailing the disputes@realtimegaming.com, that's where I received the information where to go.
Still no word, and it is still listed as : Under Review , and that was about February 14, 2003 when I submitted it.
Best I can figure is they have a office in Florida, or Atlanta, at least the 800 number you call for support, that's where they are. So maybe having part of the business located in the States, someone here can help!??

thank you

 

[jetset]

They're in Atlanta, Georgia (that's RTG)

This runaround from Prism is just the latest in a long line of bad reports all over the Internet about this dump, which is related to the infamous Virtual and it's many offspring.

All the indications are that this is a place to steer well clear of.

 

[jinnia]

Ok, so it's RTG themself you're talking with when you call the 800 support number for prism?

And can anyone inform me as to why Prism refuses to say who and/or where the owner of this casino is?

They must be needing/wanting players extremely bad, they keep upping the bonus percentages on deposits.

Waste of time or not, I have nothing but time on my hands, every single department, governmental or not that I can find, a complaint form will be filed against Prism Casino.

 

[jetset]

I admire your determination, jinnia and that's often what it takes to get your fair payouts.

It shouldn't be that way but with some of these operators unfortunately it is, and RTG tend to be patchy when it comes to helping players with complaints regarding their licensees.

You might try copying RTG on a few of those official letters - who knows, it may light a fire under them, too!