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Problem with High Rollers - and Other stuf...Please read.

Discussion in 'Online Casino and Poker Complaints - old section' started by tantalos, Sep 8, 2005.

    Sep 8, 2005
  1. tantalos

    tantalos Experienced Member

    Occupation:
    Engineer
    Location:
    Here and There
    Hi all.


    I am new to this forum - 1 day old,actually - and I am really happy to come across such a forum. So, nice to meet you all :)

    I deposited $125 at High Rollers and got the $125 bonus.As soon as I met the wagering requirements, my bank account was at $250. So, I decided to withdraw.

    My withdrawal was pending for 7 business days - then, it was declined. I found out so, by checking the cashier. I didn't receive ANY emails.


    I emailed them, but I got no answer.I called them (I come from Greece, by the way) and the guy I talked to gave me this explanation:


    "Our staff didn't check your request in time,so your money was transferred back to your account. Try withdrawing again, you should have no problems".


    I did try again , but my withdrawal was declined once more, 7 business days later.

    A week ago, I tried withdrawing a part of my winnings ($130). My withdrawal is still pending. I guess it will be declined too.

    Can anyone,including this forum's webmasters or you,the players, help me out on this one?

    PS I found out yesterday (better late than never) that High Rollers is considered to be "blacklisted". I also checked another post in this forum, regarding Crystal Palace Casino (owned by the same owner as High Rollers):

    "Crystal palace is an Oliver Curran joint. Your money is gone. You won't get it back. Chalk it up to a lesson learned, and don't play at any casino associated with him."


    ( http://www.casinomeister.com/forums/showthread.php?t=9368 )

    So , is there any way I could try to get my money back?
     
  2. Sep 8, 2005
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    If you were accused of bonus abusing, you would have received your Neteller deposit back at least (assuming you used Neteller). Ask them specifically what is wrong.

    Also since this is an RTG casino, you should contact Montana Disputes (in the MUST READ section: http://www.casinomeister.com/forums/showthread.php?t=6735)

    You could PAB, but I am getting ready to head to Vegas and won't get to it for a couple of weeks.
     
  4. Sep 8, 2005
  5. tantalos

    tantalos Experienced Member

    Occupation:
    Engineer
    Location:
    Here and There
    Thanks a lot for your help. I e-mailed them once, but I got no answer.

    I will try again - and try the Montana dispute thing as well . Thanks a lot :thumbsup:

    By the way, what is a "RTG" site, and how do you know that HighRollers is one of them? :confused:

    PS I just called them again, and -guess what- they've given me another explanation. I haven't fulifilled the wagering requirent, because 1 dollar-bet at BJ equals for 50cents for the wagering requirement.

    It doesn't say so at the promotions' terms though... ( You must register/login in order to see the link. )
     
    Last edited: Sep 8, 2005
  6. Sep 8, 2005
  7. gfkostas

    gfkostas Ex-Bonus Whore

    Occupation:
    IT
    Location:
    UK
    They have a KAHNAWAKE licence so i suppose they aint that dodgy.

    Further note:
    Pithanotata sou lene malakies gia na sou fane ta fraga.Grapse sti montana.
     
  8. Sep 8, 2005
  9. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    RTG merely stands for RealTimeGaming - it's their software provider. One way you can tell is by looking at the games they have to offer (Good to Be Bad, etc.,). RTG sites can be problematic since there are some dodgy operators out there. take a look at this:

    As a SafeBet certified casino, our games are independently tested by a respected, non-profit gaming organization. Membership requires fair play and sufficient resources to operate at the highest standards
    You must register/login in order to see the link.

    Safebet was a fake watchdog site (set up by RTG in the old days) and a couple of years ago they let the domain name lapse and it was picked up by a webmaster who has merely a message board there. For a casino to claim NOW that it is Safebet "certified" just goes to show they are either careless or don't give a flying rat's ass about the truthfulness on their website.

    If you have a problem with them, go to Montana.

    That's news to me. I know that there were plans for an application, but I haven't heard anything. If it is true, Kahnawake is getting sloppy. No one should have a "Safebet" logo on their site.
     
  10. Sep 8, 2005
  11. tantalos

    tantalos Experienced Member

    Occupation:
    Engineer
    Location:
    Here and There
    I also think that this excuse is crap, but...How can I ask Montana for help since I haven't met their so - called "wagering requirements" yet?...
     
  12. Sep 8, 2005
  13. raol

    raol Dormant account

    Occupation:
    Student
    Location:
    Sweden
    Hehe, i like that "Click to verify authenticity" banner they have, which sends you to that advertisment website. Great authenticity!! :lolup:
    If they didn't abide by their posted Terms and Conditions, you ought to complain about that right?

    However, note this in their terms:
    "In order to cash in the bonus, you need to cash in a total amount greater than the sum of the purchase and the bonus. This means that you will only be able to cash in the bonus (or part thereof) if you make a profit on the bonus. If your profit is less than the amount of the bonus, this amount will be credited back to your casino account for you to play with. If you lose more than the amount of the bonus no restrictions will be imposed on your cash-in, other than the wager requirements noted above. For example, if you purchase US$100 and receive a bonus of US$100, then a cash-in of US$190 will result in US$90 being returned to your casino account, and you will only be able to cash-in again once your balance exceeds US$100 (being the amount of the bonus received)."

    You might want to use Martingale to get your balance up to $251 and try cashing out again. I'm not sure if "greater than" means "strictly greater than" or "greater than or equal to".
     
    Last edited: Sep 8, 2005
  14. Sep 8, 2005
  15. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    There is no mention of ANY restrictions on Blackjack in their T&C's.
    If you are certain you have wagered more than $1,750 ((D+B)x7) then go to Montana.

    But as roal said - the T&C's say you must have MORE than $250 in your account - you may be forced to try to get to $251+
    My advice - NEVER use martingale method! :eek:
    Good luck!
     
  16. Sep 8, 2005
  17. tantalos

    tantalos Experienced Member

    Occupation:
    Engineer
    Location:
    Here and There
    Could someone explain to me the Martingale method? :what: :what: :confused:

    PS I just found out, I suppose it's the "Bet 1 on red,if you lose then bet 2,if you lose then bet 3and so on"...
     
    Last edited: Sep 8, 2005
  18. Sep 8, 2005
  19. guesswest

    guesswest Experienced Member

    Occupation:
    xxx
    Location:
    Malta
    Martingale method involves placing bets on even money (or close to it) outcomes, like black/red on roulette.

    You bet an initial amount, say $1. If you win, bet $1 again, if you lose double your bet the next time, and if you lose again double it again the next time etc, each time you win you'll be getting $1 back. It would of course work, assuming an infinite bankroll, if such games didn't have betting limits, but they do. You can find yourself betting thousands to win $1 which isn't a nice place to be, and you DO frequently see 10 or more all the same colour on a roulette table etc.

    That said, if you're a small amount under a withdrawable amount, it'd PROBABLY work, so maybe not horrible advice in that situation, but a horrible system generally, and the house edge remains the same in the long run.
     
  20. Sep 8, 2005
  21. frafi

    frafi Full Member

    Occupation:
    typesetter
    Location:
    Germany
    when you loose you double your bet and so on as long as you have no money or reached the table limit.
    1-2-4-8-16-32...
     
  22. Sep 8, 2005
  23. tantalos

    tantalos Experienced Member

    Occupation:
    Engineer
    Location:
    Here and There
    Yep,thanks a lot both of you...

    Speaking of this method,I was wondering if there is actually a trustworthy betting system for Roulette..

    But I guess that's another story :cool:
     
  24. Sep 8, 2005
  25. guesswest

    guesswest Experienced Member

    Occupation:
    xxx
    Location:
    Malta
    No, there isn't :thumbsup:

    There are a few systems a bit less brutal than martingale, that might be better for that situation, but I can't remember which - can't lower the house edge whatever you do tho, can only change the variance
     
  26. Sep 8, 2005
  27. raol

    raol Dormant account

    Occupation:
    Student
    Location:
    Sweden
    "raol" ;)

    Sure, never use the martingale system expecting to make a profit from it, but if you need to gain just one betting unit it is not bad, since it will give a very high probability of doing so.
     
  28. Sep 8, 2005
  29. thelawnet

    thelawnet Dormant account

    Occupation:
    programmer
    Location:
    UK
    Really?

    Not that I can see.

    One of the terms of licensing is that you have the standard 'Kahnawake' logo linking to their site on your homepage.

    That isn't there.

    Nor can I see any reference to them in the site.

    Further, they aren't listed as a permit holder on the kahnawake website.

    There is High Rollers Club Casino, but that's a different site, nothing to do with RTG at all - it's sports interaction.
     
  30. Sep 8, 2005
  31. Bruce Hamilton

    Bruce Hamilton Dormant account

    Occupation:
    What's a job?
    Location:
    USA
    Guess that SafeBet button is really saying "It's a safe bet you'll get screwed!" :eek2:
     
  32. Sep 8, 2005
  33. gfkostas

    gfkostas Ex-Bonus Whore

    Occupation:
    IT
    Location:
    UK

    I was reffering to the high rollers club casino with has the 'Kahnawake' logo and is licenced in north America.It's a proper casino not sports interaction as far as i can tell.
     

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