problem with CasinoUS T&Cs

Lukas85

Dormant account
Hi could you have a look at that matter and tell me whether YOU can find anything in their T&Cs that would confirm my or their point?
Id realy apreciate that !

The matter is: If I had to wager 3000$ Id keep playing until I reach it but if I had to wager 9000 (!!) $ I would just screw the bonus and cash-in. Thats why Im asking....

greets Lukas


Hi

"Poker only contributes towards a third for the of the standard wagering requirements for your cash-in"

could you show me the part in your Terms & Conditons in which this is mentioned? Thanks very much!

best regards

Lukas
----- Original Message -----
From: helpcenter
To: Lukas
Sent: Saturday, March 20, 2004 5:04 PM
Subject: RE: [Scanned]


Dear Lukas,


Thank you for your email. Poker only contributes towards a third for the of the standard wagering requirements for your cash-in. Please do not hesitate to contact us if you have queries.



We strive to give you the best online gambling experience of your life, offering the Craziest promotions all the time and backing our services up with a 24hour toll free helpdesk <
You do not have permission to view link Log in or register now.
> service.

Contact us 24-hours a day, 7 days a week if you have any other queries or suggestions.



Regards,

The Support Team
Casino US

Vegas Partner Lounge Group



----Original Message-----
From: Lukas
Sent: 20 March 2004 17:42
To: helpcenter
Subject: Re: [Scanned]



Hi,

Please note poker games only contribute towards a third of the wagering requirements

>> you mean these games only contribute1/3 towards LOYALITY WAGERING but full towards wagering requirements to cash-in, dont you? :


cf. your T&Cs :



For the initial deposit bonus, wagers on Roulette, Craps, Baccarat and Blackjack do NOT count towards meeting the wagering requirements. However, wagers on ALL games (except roulette and craps) do count towards loyalty points with Blackjack and Video Poker games counting one third towards loyalty wagering. Loyalty points are awarded on all wagering including wagering on initial deposit bonus. So you not only get an initial deposit bonus but are awarded loyalty points when wagering the initial deposit bonus



can you verify that!?



best regards



Lukas


--- Original Message -----


From: helpcenter

To: Lukas

Sent: Saturday, March 20, 2004 3:18 PM

Subject: RE: [Scanned]

Dear Lucas,



Thank you for your email



You have, according to our current records, wagered $2122.00 so far. Please note poker games only contribute towards a third of the wagering requirements

You will also shortly receive the login details for your Loyalty account. This will be E-mailed to your registered email address
 
Last edited:

jpm

Dormant account
I went to their site and read thru the T&C a couple of times and I believe that your interpretation of it is correct. These are the first and most relevent parts of the wagering requirements For the initial deposit bonus, wagers on Roulette, Craps, Baccarat and Blackjack do NOT count towards meeting the wagering requirements. Then it goes into talking about what counts towards loyalty points. I think if they had meant to say that vp counts only towards 1/3 of your w/r, then they need to say that EXPLICITLY. The way this reads now, imho it doesn't say this.

Here's the full text of their T&C if anyone is interested:



PROMOTION TERMS AND CONDITIONS



Terms And Conditions Applicable To All Promotions.


1. Eligibility

The promotion is only valid for any player who registers a real account at The Casino.

Strictly one real account per household is permitted.

Irregularities between the name of the casino account holder and the name of the credit card holder, on the credit card used to make purchases will invalidate the offer. The name of the casino account holder must match the name of the credit card holder.

Suspicious cash-ins will be audited.

The Casino Promotions Department will be the sole judge of the promotional offer. We reserve the right, exercisable in its sole discretion to discontinue or cancel any promotional offer at any time for any reason whatsoever without notice. Any person deviating from the promotional rules may be disqualified.

Employees, officers or directors of The Casino, its promotional or other agencies, licensees and licensors, service providers and any other associated or affiliated companies shall not be eligible for entry. The same terms shall apply for the direct families of such persons.

Player is over the age of Legal Majority i.e. player is an adult as the term is legally defined in the player's jurisdiction.

Player shall not allow any other person or third party including, without limitation any minor to participate in the games.

Each promotion rule shall be severable from each of the other rules, and if any rules are found to be void, invalid or unenforceable for any reason, the remaining rules shall remain in force and in effect.

Danish players are always welcome at our casinos, but owing to severe ongoing abuse of promotional offers, by players emanating from Denmark, we have no choice but to increase our wagering limits to all Danish residents. Please see Wagering requirements below (point 2).
2. Minimum Wager Requirements

Wager Definition: A wager is defined in the following example: if you wager 5 credits each on two Slot spins, winning the one and losing the other, your credit balance will not change, yet this counts as 10 credits wagered.
In the interest of fair casino play, considering that any wager at our casino can return a sizeable winning, players must comply with the following rules :

Initial Deposit Bonus Wagering Rule :
Players must wager at least 15 X their purchases and 15 X bonus amounts before making any cash-ins.
Example: If the player purchases $50.00 and gets a $50.00 bonus,
the player must wager at least $1500 before making a cash-in.
ie. (15 X $50.00[Purchase] = $750.00)
(15 X $50.00 [Bonus] = $750.00)

Danish Players Wagering Bonus Rule (for initial deposit bonus only):
Danish Players must wager at least 20 X their purchases and 20 X bonus amounts before making any cash-ins.
Example: If the player purchases $50.00 and gets a $50.00 bonus,
the player must wager at least $2000 before making a cash-in.
ie. (20 X $50.00[Purchase] = $1000.00)
(20 X $50.00 [Bonus] = $1000.00)


This is not a large amount to wager considering that the average player will wager 40 X his original purchases during any one session.
For the initial deposit bonus, wagers on Roulette, Craps, Baccarat and Blackjack do NOT count towards meeting the wagering requirements. However, wagers on ALL games (except roulette and craps) do count towards loyalty points with Blackjack and Video Poker games counting one third towards loyalty wagering. Loyalty points are awarded on all wagering including wagering on initial deposit bonus. So you not only get an initial deposit bonus but are awarded loyalty points when wagering the initial deposit bonus.
This purchase bonus is valid in conjunction with other promotional bonus offers.
Management reserves the right to change the offer, adjust bonus terms and conditions, or deny a promotional bonus due to player misuse or abuse.
This offer is only good for the purchaser and is not transferable.
3. Promotion Abuse

The Casino management reserves the right to determine whether play has been deemed to be promotion abuse even though there may have been compliance with the above terms and conditions. In addition non compliance with the above terms and conditions shall be deemed to be
promotion abuse. As such in both of these cases, The Casino Management has the right at its sole discretion to take the following action against such abusers :


All winnings on all accounts opened will be null and void and all cash-ins will be cancelled where a player has been deemed abusive.
Abusing player accounts may be terminated with immediate effect.
Players found to be abusing promotions may be barred from receiving further promotional offers at the casino.
In the event that the casino deems a player to have misused a casino account for the exploitation of promotional offers, without ever demonstrating any degree of risk with personal funds or serious intention to play, the redemption of all such promotional offers, including but not limited to sign-up bonuses, will be suspended until such times as the player demonstrates a purchase history at the casino.
We contribute to and make use of a shared industry database of promotion abusers and fraudsters. Individuals known from this database will not be eligible for any promotional offers and the casino reserves the right to lock their account and refuse access to the casino.
Information on known promotion abusers may be forwarded to Proc-Cyber Services (PCS) and Borth Holdings Ltd, our e-cash partners and may result in such player being barred from receiving bonuses at any other casino using PCS.
4. Publication Of Winner Details

If, while playing at this casino, you win a sum regarded by the casino management as worthy of publicity, you agree to make yourself available for any event of such a nature arranged by the casino. At all times, the casino will do its utmost to protect your privacy.
While the casino protects all personal data entrusted to us we reserve the right to use Players first name and first initial of surname (e.g. Mary J) in any casino announcement regarding promotion results.
5. Additional Terms

In the event of any dispute, the decision of the casino manager will be considered full and final. No correspondence will be entered into.
The Casino management reserves the right to end or change any promotional offer at any time.
Participation in any promotion is subject to acceptance of the casino's General Terms & Conditions.
6. Terms And Conditions Applicable To 300% Bonus On First Purchases

Bonus only given on initial deposit.
Bonus up to a maximum of $30 will be given.
Offer applicable only to new real players.
This offer is valid at The Casino only
Purchase bonuses are credited automatically to the players account within 3 hours.
Minimum wager requirements apply.
Any cashin request before the minimum wagering requirements are fulfilled in full (as defined above in point 2) will result in the bonus being removed and/or your cash-in will be refunded to your casino account.
Promotion is valid from 30 January 2004 to 29 February 2004.
7. Terms And Conditions Applicable To 100% Bonus On First Purchases

Bonus only given on initial deposit.
Bonus up to a maximum of $100 will be given.
Offer applicable only to new real players.
This offer is valid at The Casino only
Purchase bonuses are credited automatically to the players account within 3 hours.
Minimum wager requirements apply.
Any cashin request before the minimum wagering requirements are fulfilled in full (as defined above in point 2) will result in the bonus being removed and/or your cash-in will be refunded to your casino account.
Promotion is valid from 30 January 2004 to 29 February 2004.
8. Terms And Conditions Applicable To 35% Bonus On First Purchases

Bonus only given on initial deposit.
Bonus up to a maximum of $350 will be given.
Offer applicable only to new real players.
This offer is valid at The Casino only
Purchase bonuses are credited automatically to the players account within 3 hours.
Minimum wager requirements apply.
Any cashin request before the minimum wagering requirements are fulfilled in full (as defined above in point 2) will result in the bonus being removed and/or your cash-in will be refunded to your casino account.
Promotion is valid from 30 January 2004 to 29 February 2004.
 

Lukas85

Dormant account
jpm,

thank you very much for having a look at this, I apreciate that a lot.
I think Ill just play on until I hit the 3000$ wagering limit and then try to cash-in.

If anyone else can say anything concerning my problem, Id be very thankful.

Lukas
 

Lukas85

Dormant account
Ive now wagered more then 3000$ playing VP this is what they sent me:

Thank you for your support.



Please take note that as per the terms & conditions of the casino, Power Poker only counts a third towards the standard wagering requirements.

The following is what you have wagered thus far:



Power Poker.$3035.00 Only counts a third towards wagering = $1011.66

Progressive slots Treasure Nile = $ 0.50

________

Total amount wagered thus far.. $1012.16_
I just cant believe it. Theres absolutely nothing about that in their T&Cs that would confirm that....
 

Flavio4321

Dormant account
Hi lukas, I thing that you are wright about T & C, but if support told on their e-mail that poker counts only 1/3, you should not have played there. Its like you were looking for troubles. But again, as jpm said before, T & C doesnt say anything about poker counting 1/3.
 

Lukas85

Dormant account
buenas noches flavio,

in general youre definitely right, the thing was, that I got to know about this "VP only 1/3"-after I had allready wagered more than 2/3 of the wagering requirements or rather the WR that I THOUGHT would count for me. If I had known about that damn thing earlier I would have cashed in when my balance was at +100 $ net profit.

Now my balance is 200$ and Ive wagered more then 15 x (d+b) so that would give me a net profit of 100$ (since I deposited 100$...)

Ive now requested a cash-in. If this cash-in is denied I will "pitch this bitch" hopefully the Meister himself can help me in this issue somehow...
 

Lukas85

Dormant account
obviously their banking department isnt as silly as (parts) of their support. => The full 200$ have been paid out :-D
 

jpm

Dormant account
Great news! The support people you spoke with obviously didn't understand the T&C. Or they realized that they didn't have a leg to stand on and they will adjust the T&C accordingly.
 

Lukas85

Dormant account
Its a shame that they neither answered my requests nor apologized for their "misinterpretation" :-(
 
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