problem with 21 casino

jacksparks

Affiliate Manager for Accredited Casinos
Joined
Jun 17, 2020
Location
Malta
its now been 10 days since last up date so made a deposit today and its still the same glich came in at 87,3,etc, is it still being looked at or is nobody looking into fault????
Hi Steveyboy,

The error on supe it up is very easy to replicate and we have escalated it to microgaming and their engineers are looking into it. We will update you when they have resolved it.

Regards,

Jack.
 

steveyboy

Experienced Member
Joined
Jul 16, 2010
Location
manchester england
Hi Steveyboy,

The error on supe it up is very easy to replicate and we have escalated it to microgaming and their engineers are looking into it. We will update you when they have resolved it.

Regards,

Jack.
hi considering this was supposedly reported to microgaming by (harry in customer support) on 29/08/20 and again 0n the19/10/20 the problem still persists sometimes.any update only its getting very frustrating have to log oout of game and back in again when you have already played 75 plus spins.
 

jacksparks

Affiliate Manager for Accredited Casinos
Joined
Jun 17, 2020
Location
Malta
Hi Steveyboy,

It was reported to microgaming and microgaming have told us they have technicians looking into it and are giving our dev team feedback. Unfortunately I cannot provide more of an update on it as it is between White Hat Gaming and Microgaming dev teams. Once I have confirmation that it is fixed then I will post here to let you know.

Regards,

Jack.
 

steveyboy

Experienced Member
Joined
Jul 16, 2010
Location
manchester england
Hi Steveyboy,

It was reported to microgaming and microgaming have told us they have technicians looking into it and are giving our dev team feedback. Unfortunately I cannot provide more of an update on it as it is between White Hat Gaming and Microgaming dev teams. Once I have confirmation that it is fixed then I will post here to let you know.

Regards,

Jack.
ok thanks
 

JohnSnow

Experienced Member
PABnononaccred2
Joined
Mar 12, 2018
Location
Netherlands
I love WHG but these errors I get a lot with blueprint also! This is why recently I avoid blueprint and big-time gaming on their sites. Always thrown out the game at a certain point. But maybe ite provider. With bonanza I get thrown out regularly on genesis global group casino's. Error like lost connection to server or partner cashier error and some others which I can't remember our the top of my head. However I do know that my internet connection is fine!
 
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