Problem on Redbet - Has anyone had this error before????

[elwood]

Recently in the last two days Redbet did an "upgrade" and flash games could not be played at that time (which was a good thing as my bank roll was on a downhill spiral)

I logged in the following morning and started playing my favourite game PandaMania. Once this loaded to 100% I received a pop up saying that my account is locked. Has anyone had this happen to them before? Contacted Support Live Chat who said they were having issues earlier with Netent games but the issue had already been resolved. Also, support asked the generic browser and flash version questions which I feel alot of casinos do. But seeing as the games on their end is working, the finger gets pointed as "User Error"

I've tried to explain that nothing different had been done on my end. The only out of routine things that I did was;

*Requested a withdrawal prior to being verified - this original withdrawal was automatically cancelled for not being verified and support sent the email in minutes

*I sent the required paperwork to be verified - Verified the following day and was told that I could now request the withdrawal again

*Created new withdrawal and an email confirmation was sent to say the funds had been transferred.

In the last 12 or so hours, I've tried to log into a few games and the same pop up comes up with the same error. I hope someone's been through this - If not, thanks in advance for reading my post.

Lastly, here's a few more games I've run into the same issue with on redBet

Super Safari
Flash Velocity
Butterflies

 

[MariusManager]

Redbet prompt answer

Hi,

I would like to start by introducing myself. My name is Marius Filip and i am Senior Affiliate manager at Redbet.

Please let me firstly apologize for any inconvenience. Just to let you know that our IT is looking into the problem and we will get back to you ASAP. It seems that your problem is related only to NYX games.

Thanks and kind regards, Marius

Recently in the last two days Redbet did an "upgrade" and flash games could not be played at that time (which was a good thing as my bank roll was on a downhill spiral)

I logged in the following morning and started playing my favourite game PandaMania. Once this loaded to 100% I received a pop up saying that my account is locked. Has anyone had this happen to them before? Contacted Support Live Chat who said they were having issues earlier with Netent games but the issue had already been resolved. Also, support asked the generic browser and flash version questions which I feel alot of casinos do. But seeing as the games on their end is working, the finger gets pointed as "User Error"

I've tried to explain that nothing different had been done on my end. The only out of routine things that I did was;

*Requested a withdrawal prior to being verified - this original withdrawal was automatically cancelled for not being verified and support sent the email in minutes

*I sent the required paperwork to be verified - Verified the following day and was told that I could now request the withdrawal again

*Created new withdrawal and an email confirmation was sent to say the funds had been transferred.

In the last 12 or so hours, I've tried to log into a few games and the same pop up comes up with the same error. I hope someone's been through this - If not, thanks in advance for reading my post.

Lastly, here's a few more games I've run into the same issue with on redBet

Super Safari
Flash Velocity
Butterflies

View attachment 50741

 

[MariusManager]

Problem solved

Hi, Kindly note that our IT team have fixed the problem which was caused by a change in the code. Can you kindly try again and let us know if the games are working properly now ? Thanks, Marius

Hi,

I would like to start by introducing myself. My name is Marius Filip and i am Senior Affiliate manager at Redbet.

Please let me firstly apologize for any inconvenience. Just to let you know that our IT is looking into the problem and we will get back to you ASAP. It seems that your problem is related only to NYX games.

Thanks and kind regards, Marius

 

[bjtaz44]

I am still wondering why in 2014 they don't have live chat, or at least they haven't been online this week or last when I need help. So here I am wanting to play and can't because it says I need to verify my credit card because I reached my limit. Well over two hours waiting for an email response. So ya why does casino meister think this is a good casino? Must be paid I guess to say good things.

 

[MariusManager]

Redbet Live chat support is instant

Hi, we are European based and all Redbet customers have access to our award-winning player support staff on hand 18/7 from 09:00 - 01:00 GMT +1 hour every day to take any queries via Live chat, telephone, email, etc. Please note that our Live chat support (www.redbet.com/en/support/contact) is instant during specified hours. This is not all, we also have Instant Cashouts - no reverse time - weekend payouts included, etc. We investigated and seems that you are located in Canada and the time zone difference could be the reason why you couldn’t reach our Live chat support. That said, if there is anything we can do to make your playing experience in our platform more joyful please do let us know. Thanks, Marius Filip

I am still wondering why in 2014 they don't have live chat, or at least they haven't been online this week or last when I need help. So here I am wanting to play and can't because it says I need to verify my credit card because I reached my limit. Well over two hours waiting for an email response. So ya why does casino meister think this is a good casino? Must be paid I guess to say good things.

 

[bjtaz44]

ok then help?

Hi, we are European based and all Redbet customers have access to our award-winning player support staff on hand 18/7 from 09:00 - 01:00 GMT +1 hour every day to take any queries via Live chat, telephone, email, etc. Please note that our Live chat support (www.redbet.com/en/support/contact) is instant during specified hours. This is not all, we also have Instant Cashouts - no reverse time - weekend payouts included, etc. We investigated and seems that you are located in Canada and the time zone difference could be the reason why you couldn’t reach our Live chat support. That said, if there is anything we can do to make your playing experience in our platform more joyful please do let us know. Thanks, Marius Filip

I am going on now 7 hrs and still no response from your so called "award winning support" I was trying to deposit at your casino, and got the message you must verify your card with a reference number...I use visa debit so this is ridiculous...and because you have no live support I am sitting here on a Friday night not being able to deposit because no one will respond to my emails. You answered faster than your own support does from the casino support. So glad your here, maybe you can help? I sent all emails that should solve this but I have now moved on tonight anyway. BTW my account is verified and etc. so this is just nonsense in my opinion. my username is bjtaz44 on your site if you care to help.

 

[MariusManager]

Redbet prompt answer

Hi my friend, thanks for your follow up message we will solve it for you ASAP. Thanks, Marius

I am going on now 7 hrs and still no response from your so called "award winning support" I was trying to deposit at your casino, and got the message you must verify your card with a reference number...I use visa debit so this is ridiculous...and because you have no live support I am sitting here on a Friday night not being able to deposit because no one will respond to my emails. You answered faster than your own support does from the casino support. So glad your here, maybe you can help? I sent all emails that should solve this but I have now moved on tonight anyway. BTW my account is verified and etc. so this is just nonsense in my opinion. my username is bjtaz44 on your site if you care to help.

 

[Tirilej]

I am going on now 7 hrs and still no response from your so called "award winning support" I was trying to deposit at your casino, and got the message you must verify your card with a reference number...I use visa debit so this is ridiculous...and because you have no live support I am sitting here on a Friday night not being able to deposit because no one will respond to my emails. You answered faster than your own support does from the casino support. So glad your here, maybe you can help? I sent all emails that should solve this but I have now moved on tonight anyway. BTW my account is verified and etc. so this is just nonsense in my opinion. my username is bjtaz44 on your site if you care to help.

I think I read somewhere yesterday that when you have ''Verified by Visa'' you get a reference number that you need to enter before you can make a deposit.
So I think it's your bank you need to talk to and not the casino.

Not all casinos ask for this though.

 

[bjtaz44]

I gave them my statement, still wasn't good enough, it's a visa debit card. There is no numbers like they want. It's not my banks fault my card works and they have copies of it and my statements. It's Redbet being miserable, but seems we can never blame a Casino on this site. It's always the players fault.

 

[aceking123]

I gave them my statement, still wasn't good enough, it's a visa debit card. There is no numbers like they want. It's not my banks fault my card works and they have copies of it and my statements. It's Redbet being miserable, but seems we can never blame a Casino on this site. It's always the players fault.

hmm maybe theyve over looked something , redbet is a pretty good casino on a whole & has some good reps i doubt they would try to screw you over for some bucks give them time to find the exact problem its the weekend.

 

[MariusManager]

Redbet prompt answer

Hi, Just to let you know that our compliance department is looking into the problem and we will get back to you ASAP. Thanks, Marius

I gave them my statement, still wasn't good enough, it's a visa debit card. There is no numbers like they want. It's not my banks fault my card works and they have copies of it and my statements. It's Redbet being miserable, but seems we can never blame a Casino on this site. It's always the players fault.

 

[MariusManager]

Redbet deposit limit raised

Hi my friend,

Hope you had a great weekend.

Kindly note that our compliance department have now raised your deposit limit to €1000.

Thanks and if there is anything we can do to make your playing experience in our platform more joyful please do let us know.

Thanks, Marius Filip

Hi, Just to let you know that our compliance department is looking into the problem and we will get back to you ASAP. Thanks, Marius