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The Viking

Paleo Meister (means really, really old)
CAG
MM
Joined
Oct 3, 2010
Location
Faroe Islands
Hi @MarcoEnergy

This is indeed a fact but I'd like to point out that I got the score before the info about bonus funds being restricted was available. So if you could perhaps make an exception on my case and add the term to the initial rules in the next promo? 😉

I'd also love to hear other players opinion about this :D
I see you posted the screenshot yesterday
But last monday Marco wrote that only real money counted towords the comp so ?when did you hit your screenshot ?
If you did before monday its a tricky one 😉
Good luck
 
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chiya

Senior Member
PABnononaccred
Joined
Nov 7, 2012
Location
Earth
Hi @MarcoEnergy

This is indeed a fact but I'd like to point out that I got the score before the info about bonus funds being restricted was available. So if you could perhaps make an exception on my case and add the term to the initial rules in the next promo? 😉

I'd also love to hear other players opinion about this :D

Ehhh

It's pretty obvious bonus funds shouldn't be allowed in any competition. That would give new users an advantage, that have yet to use the welcome bonus, as they could have much bigger balance to play with than normally. It would never even cross my mind to take a bonus and then attempt to participate in a competition. Most sites have blocked access to tourneys and other wagering-related promos with bonus funds, so why would Energy be any different?

Just because something isn't strictly outlined and specified doesn't mean it's allowed. No one can possibly write all-inclusive rules that cover any and all loopholes.

It was my first deposit at Energy btw as well, and I didn't take the bonus. Common sense and all that.'

I see you posted the screenshot yesterday
But last monday Marco wrote that only real money counted towords the comp so ?when did you hit your screenshot ?
If you did before monday its a tricky one 😉
Good luck

His screenshot is from 1st of October, given the filename of his upload. Ofc the filename could be changed but I highly doubt that. However I still don't know about bonus funds being allowed or not.. ofc it's up to Marco in the end but yea..
 
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aleksi123

Full Member
PABnononaccred
Joined
Jun 29, 2015
Location
HKI, Winland
I see you posted the screenshot yesterday
But last monday Marco wrote that only real money counted towords the comp so ?when did you hit your screenshot ?
If you did before monday its a tricky one 😉
Good luck
The screenshot is from the 1st and the no-bonus rule was applied on the 4th. Screenshot_20221007-135411_Chrome.jpg
 

aleksi123

Full Member
PABnononaccred
Joined
Jun 29, 2015
Location
HKI, Winland
@chiya Rules by definition state things that are not allowed so your logic is flawed.

Especially when the 1st thing in the promo terms say that Standard bonus T&C are in place.

Common sense and all
 
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chiya

Senior Member
PABnononaccred
Joined
Nov 7, 2012
Location
Earth
"Applied"

Or maybe just clarified? Like come on, why would you be allowed to participate in comps with bonus money. That's just unfair.

There have been similar situations in the past as well yes, and in such situations it's also been mentioned that is is literally impossible to write catch-all rules to cover any and all loopholes.

I believe in one competition for highest multiplier the person achieved it by playing the double up feature in a slot at minimum bet. It wasn't specified in the rules so it should be allowed? WRONG. It wasn't allowed. And it should not have been either.
 

aleksi123

Full Member
PABnononaccred
Joined
Jun 29, 2015
Location
HKI, Winland
@chiya

Sorry dude but I disagree with you on this one

We are talking about online gambling so IMO restriction of bonus funds is one of the most basic things one has to state in promo terms.

Applied as in introduced. There was no restriction of bonus funds in the first couple of days no matter what you make of it
 
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chiya

Senior Member
PABnononaccred
Joined
Nov 7, 2012
Location
Earth
Of course you do, because you're suffering from it. Doesn't mean you're right. Your overly aggressive attitude and immediately tagging LadyJelena as well as asking us for our opinions.. bet you just hoped we would side with you so you'd get paid.

I don't think so.

But we don't have to debate about it, because it's @MarcoEnergy who will decide.

And if you're wondering why I'm "against" you; I'm not. I'm just an advocate of fair play. That goes for both casinoes and players. Players shouldn't take advantage of the good-will of the casinos especially over here where they do exclusive promos just for us.
 

aleksi123

Full Member
PABnononaccred
Joined
Jun 29, 2015
Location
HKI, Winland
@chiya

So let me get it straight. You advocate fair play but it's ok that I lost my deposit + bonus and then got stiffed out of the prize because I should have somehow telepathically known the rule of 'no bonuses allowed'.

Rules regarding bonuses are one of the most common and important in online gambling after all.

I'm sorry if you feel that my effort to correct a clear mistake with proper haste and firmness comes off as having an bad attitude.
 
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hogexd

Full Member
Joined
Aug 29, 2022
Location
Cash Cow HQ
does anyone know if energy casino payments team works during the weekends? Still withdrawal pending via Trustly :/
 

chiya

Senior Member
PABnononaccred
Joined
Nov 7, 2012
Location
Earth
Shrug. Better to stop arguing about it and just let Marco do his job and decide. I guess you can always PAB if you feel like you got stiffed :rolleyes:

EDIT:

withdrawal was just processed, all is good :)

tbh I recommend using neteller or skill if you want your money instantly. You can even add a virtual card from those to your phone so I don't even bother moving money out of my neteller account.
 

chiya

Senior Member
PABnononaccred
Joined
Nov 7, 2012
Location
Earth
10/10 chat experience

I assume the answer is yes, anyway. But I still want to know in advance and well.. yeah.
 

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LadyJelena

CM Account Manager
Staff member
CAG
MM
Joined
Mar 18, 2012
Location
Serbia
Congrats to the winners!! :)

And thanks for thanking me as well for the promo, but it is 100% Marco's idea and project :thumbsup:
Therefore, I assume we'll have to wait to hear from him about this confusing situation resolution. If it wasn't clearly stated before the screenie was made/posted, I agree the exception shall be made and that in casino world all (important) rules need to be precise, included and mentioned.

But I'm not aware what happened when, so can't really play some judge here :)
 

chiya

Senior Member
PABnononaccred
Joined
Nov 7, 2012
Location
Earth
Well forget what I said about being instant withdrawal. Over 12hrs pending and still not accepted. How long is this supposed to take?
 

The Viking

Paleo Meister (means really, really old)
CAG
MM
Joined
Oct 3, 2010
Location
Faroe Islands
Well forget what I said about being instant withdrawal. Over 12hrs pending and still not accepted. How long is this supposed to take?
Hey there i had 3 withdrawals this last few days and it was 30 min, 4 hours and 20 hours
So diffrent with all 3 this is Neteller btw
 

AgentEnergy

EnergyCasino Representative
Joined
Mar 15, 2018
Well forget what I said about being instant withdrawal. Over 12hrs pending and still not accepted. How long is this supposed to take?
As you may find in our website withdrawals can take up to 3 to 5 working days to be processed. Please note that if you request on weekends, this process can take longer.

If this is still pending you can send me a private message and will my best to speed it up.
 

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