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Prism Defrauded Me

Discussion in 'Online Casino and Poker Complaints - old section' started by chaverel, Oct 23, 2003.

  1. chaverel

    chaverel Dormant account

    I am looking to see if I can get help in resolving an issue with Prism Casino. On 9/8/03 I deposited 500.00 with prism and got a 100% bonus. I played through all requirements and was up 8,013.00. I put in for a withdrawal and was told it was approved. 9 days later I was sent an email stating payment to neteller in 24-48 hrs. Long story short, it never came--- They kept telling me about a problem with neteller. On and on for over 10 days. I'm 68 and not in the greatest health so my husband of 49 yrs called and emailed over and over. Some of his emails were terse and firmly stated he felt Prism was less than honest and and was treated rudely by customer support by a Valerie in perticular. They then said only 5,000.00 would be sent due to limits on bonus winnings. Again no money was sent to Neteller. More emails, phone calls ended with Prism saying they didn,t want (Valerie's quote) some "backwater New Yorker who threatens to sue when someone breaks wind" as a player in their Casino. They returned 500.00(by neteller which now seemed to work?) blocked my access to their casino and again Valeries words "would see that I never could play at an RTG casino again. Is there any way to get these people own up to a player who is good and beats them?
     
  2. pokermaven

    pokermaven Dormant account

    While I do feel for you, you should have known that rtg casinos are all a scam. Look in the rogue casino list and you will probably find prism there.

    I would recommend telling prism that if they do not pay you you will seek legal action to get their license revoked as well as inform their government of the fraud.

    You have to understand, it is not that they are not scared, it is that they do not think that players will actually go through with any action.

    Prove these con-artists wrong. Do everything you can to get them shut down. Sue if you have to. You do have recourse even though they are international. They are a buisness.

    Also contact neteller and tell them that prism casino is a fradulent operation, and steals players money. Also contact prepaid atm, firepay, and all other payment processors that deal with them and tell them the same thing. If you don't get your money, maybe you can protect other players by putting them out of buisness. If you need details send me an email at This email is not visible to you.

    Good luck! DO NOT GIVE UP!
     
  3. pokermaven

    pokermaven Dormant account

    Also,

    I run a player advocate site as well. It is usually just for poker site related complaints.

    If you want I can contact prism and see if I can get this resolved for you. I just need your first name and email address.

    Let me know either on here or via email at This email is not visible to you.
     
  4. glodge

    glodge Banned User - dodgy back stabber

    pokermaven,

    Your help just as anyone's support, is in my personal opinion very much appreciated.

    However I clicked on your nick to see what site your referring to, however it is not listed in your preferences. Are you not proud of your site?

    IMHO I think before anyone starts handing out any info to anyone; especially to a yahoo account ( don't you have a domain name? )

    One should at least have an idea as to whom they are & what site they operate; a little brazen on your part I think to suggest this, especially in this context and in someone else's forum!

    Ps I don't wish to nit pick here but for a person claims to run a site that offer mediation to poker players, why can't you fix your own problems? EG - Endless Problems at Big Dollar Poker !

    (Message edited by glodge on October 23, 2003)
     
  5. cipher

    cipher Banned member - being a jerk

    First off Chaverel let me say that I'm glad you are here and welcome aboard.

    While I have no doubt that Pokermaven is genuine and sincere, I think you would be best served by filling out a Pitch-A-Bitch form so that Bryan (the Casinomeister) can have a full set of facts to work with.

    Believe me you will need all your "ducks in a row" (or so to speak) to go after these people. You've inadvertently stumbled acrossed the worst of worst with this Prism Casino.

    I did have a similar incident out of some of these same people a couple of years back for about $10,000.00 that I was able to collect on.

    I will be happy to provide Bryan with any information at my disposal in trying to recover your funds as well.

    But do make sure that you fill out the Pitch a Bitch form. You'll find a blue highlighted link for it on the "FORUM" page. Have a good one.

    Cipher

    (Message edited by cipher on October 23, 2003)
     
  6. pokermaven

    pokermaven Dormant account

    Glodge,

    I did fix my own problem at big dollar. I got my cashout. I just wanted to let people know how they treat their players. If you would like I can giv eyou the url of my site. I did not think it was appropriate to list my site on this forum as it may be constituted as spam.

    So you see, it is better not to spam my site on another persons forum as your put it. My site url can be gotten if you email me or message me in private.

    Thanks for your question. I just wanted to help.
     
  7. pokermaven

    pokermaven Dormant account

    Cipher said : "While I have no doubt that Pokermaven is genuine and sincere, I think you would be best served by filling out a Pitch-A-Bitch form so that Bryan (the Casinomeister) can have a full set of facts to work with"

    Bryan has already stated that rtg casinos are listed in his rogue section. and that he will not help people with problems with those casinos. I was just offering to help if Bryan did not.

    Cheers!
     
  8. glodge

    glodge Banned User - dodgy back stabber

    " I did not think it was appropriate to list my site on this forum as it may be constituted as spam. "

    But I have no problem spamming my e-mail here in another persons site...Is that what your saying?

    Personally I don't think what you did was kosha, but that's just me...

    No offense intended.
     
  9. glodge

    glodge Banned User - dodgy back stabber

    And just for the record yes some other members have done this in the past too. However we all know who they are and the sites they own are known and have cred.

    Sorry no offense intended, but in your case we know zip.
     
  10. chaverel

    chaverel Dormant account

    To all who have replied,
    Thank you for your concern, I have "pitched a bitch" and Bryan has responded to me that his contact at Prism has suddenly quit. The Meister is going to contact RTG direrctly.

    To Pokermaven: Thanks and I'll give you a letter later today when my morning shapes up bit.

    Again to all:: Thanks and double down always!!!!
     
  11. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Hi Pokermaven and everyone else,

    I made a statment months ago that I was not going to "entertain" any more complaints dealing with RTG casinos. But since then, I've changed my stance since a number of these casinos have contacted me and wish to maintian agood business relationship. No problem.

    This problem that Chaverel has posted has already gone through the "Pitch a bitch" process though. It has made the rounds, and unfortunately I found out about two days ago that my main contact at Prism casino quit. Bummer.

    The manager of Prism monitors this forum, so I made the suggestion that this player ought to post here and have this hashed out in public.

    This is one of two Prism complaints that I received recently which concerns extremely rude behaviour on the manager/customer service reps. part.

    Last week I had a incident where a CR from Virtual Bingo verbally threatened an old lady on social security. He was fired as a result of his actions.
     
  12. pokermaven

    pokermaven Dormant account

    Glodge,

    First of all, you say no offense, but you put me down. You cannot spam an email in a forum, thats for starters. Furthermore, I resent you putting a person down, whose intentions were only selfless, and good intended. Perhaps you would like, everyone to remain silent, and for this person not to get helped.

    Cheers!

    (Message edited by pokermaven on October 23, 2003)
     
  13. glodge

    glodge Banned User - dodgy back stabber

    pokermaven,

    If you intend to interpret me, please do so correctly. My no offence statement, was exactly how it was said, no offence.

    I think I spelt it out very clearly, that I viewed your support as appreciated.

    However as I could not find your site in your profile; yes it's ok to post it there that's what the link is for...

    As far as your reference to your e-mail addy not being spam, in the context it was used, ( I run a player advocate site as well. It is usually just for poker site related complaints. ) in my book it is; such a contradiction, my second retort followed.

    At the end of the day pokermaven, I'm not here to start any fights or a war with anyone...However I see you still didn't answer my question to what poker mediation site you run, and what your domain is!

    Maybe your a newbie, ( we all start somewhere ) so I'll throw you a life line & bring you up to speed.

    Posting a yahoo account as a contact, after stating you have a poker mediation site, really doesn't give rise to your credentials, do you see where I'm coming from now!

    ;)
     
  14. pokermaven

    pokermaven Dormant account

    Glodge,

    If you re-read one of my prior posts you will see, I will only disclose the url of my site via email. So far you have not emailed me.

    Very simple. Email me and I will give you the link. I cannot understand your hostility, I make nothing from helping others. I have nothing to prove to you or anyone else. Have a good one.
     
  15. jpm

    jpm Dormant account

    Chaverel wrote and again Valeries words "would see that I never could play at an RTG casino again.

    This could be the biggest favor that they could do for your Chaverel! There are more rogues in the RTG group of casinos than any other of the 'big 5'. You'd be better off staying clear of this platform all together and play at Microgaming, Playtech, or Cryptologic casinos, or maybe Boss Media if you like that suite (I personally do not, too boring and no vareity).
     
  16. linda7

    linda7 Quit Gambling

    I received the following email from Prism:
    25 - 2500 F r e e b i e s at our new rewards program
    Date: 10/23/03 7:23:47 PM Eastern Daylight Time
    From: This email is not visible to you.
    To: This email is not visible to you.
    Sent from the Internet (Details)

    <,<,<,<,<,<,<,<,<,<,<,<,<,<,<,<,<,<,<,<,<,<, Welcome >,>,>,>,>,>,>,>,>,>,>,>,>,>,>,>,>,>,>,>,>,>,

    You are invited to the GRAND OPENING OF OUR

    New P.R.I.S.M C.A.S.I.N.O GOLD REWARDS F.R.E.E.B.I.E Giveaway!

    Today Only we are giving away $25 to $2500!
    ==========================================
    ==============
    Click below to view our New and Improved Rewards Program.

    You must register/login in order to see the link.

    We've guarantee that we've got EXACTLY what you want!
    From No Restriction bonuses to Huge 400% to F.R.E.E.B.I.E PRIZES!
    ============================================
    =====================
    Click below to Play Now!

    You must register/login in order to see the link.


    P R I S M C A S I N O
    Email: This email is not visible to you.
    You must register/login in order to see the link.
    The only casino for serious gamblers like you!
    US T.o.l.l-F.r.e.e: 1 866 887 7476
    International Clients: Please email with telephone
    number and the time that you prefer to be contacted.

    Here is my response:
    Dear Valerie,

    Are you aware of the horrible reputation your casino has? If not, allow me to be the first to enlighten you of this fact. Want me to come and play at prism? Clean up your act, pay player Chaverel, and then drop me a line. Until then, shove your Bonuses where the Pope dont go roller skating!!!!


    Linda Anders-Lieber

    (Message edited by casinomeister on October 24, 2003)
     
  17. jinnia

    jinnia Dormant account

    Linda7 <, shove your Bonuses where the Pope dont go roller skating!!!!
    --------------------------

    bwahahahahaa!! You go girl!!!
     
  18. linda7

    linda7 Quit Gambling

    you are funny jinnia....glad you liked my ending.

    (((hugs)))) Linda
     
  19. linda7

    linda7 Quit Gambling

    }This is the response I got from Prism. It makes no sense that they accuse Chaverel of threatening to do a chargeback of $500 when she won over 8K.

    {Subj: Re: Get $25 - 2500 F r e e b i e s at our new rewards program
    Date: 10/23/03 9:04:29 PM Eastern Daylight Time
    From: This email is not visible to you.
    To: This email is not visible to you.
    Sent from the Internet (Details)

    Dear Linda,

    Our casino has a no tolerance policy regarding individuals attempting to defraud our casino.

    This player blah blah blah --- shocking display of a serious breach of player confidentiality ---

    edited out to nulify any embarrassing details...

    ...blah blah blah

    Please feel free to contact me for further assistance.

    At your service,

    Valerie Hart


    ----- Original Message -----
    From: This email is not visible to you.
    To: This email is not visible to you.
    Sent: Thursday, October 23, 2003 6:11 PM
    Subject: Re: Get $25 - 2500 F r e e b i e s at our new rewards program


    Dear Valerie,

    Are you aware of the horrible reputation your casino has? If not, allow me to be the first to enlighten you of this fact. Want me to come and play at prism? Clean up your act, pay player Chaverel, and then drop me a line. Until then, shove your Bonuses where the Pope dont go roller skating!!!!

    Linda Anders-Lieber




    (Message edited by casinomeister on October 24, 2003)
     
  20. chaverel

    chaverel Dormant account

    To All who are following this: Valerie Hart how many days was involved in the cash out that never happened????? you say 5 well I didn't get in touch with you untill 10 days after my $8,013.00 winnings as per your email. After another 13 days of emails and lame excuses about Neteller. We did contact neteller and emailed that correspondece to you. As to your fraud use charge----- Since when is a husband and wife of 49 yrs with joint accounts, residing in same home for 33 yrs, which sent you copies of NY Drivers license, Joint Bank Statement and utility bills fraudulent use of someones name. Did we not use MY NAME and DID WE NOT HAVE YOU CALL OUR HOUSE AND SPEAK RUDELY TO OUR DAUGHTER AS WELL AS MYSELF WHICH IS THE WHOLE REASON BEHIND MY HUSBAND DEALING WITH YOU IN THE FIRSTPLACE. Is The neteller account in a different name than the Casino account ------NO!!!! Is there a different name on my drivers license.....No!!!!! Is the phone number listed in a different name......NO!!!!!! was there a different name on the bank statement or utility bill or was the address different.....Well Valerie the only fraud I see is your GODDAMN CASINO. Can someone in this Forum recommend a good Lawyer .....At this point I'll mortage the house to beat these people......
     

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