I am looking to see if I can get help in resolving an issue with Prism Casino. On 9/8/03 I deposited 500.00 with prism and got a 100% bonus. I played through all requirements and was up 8,013.00. I put in for a withdrawal and was told it was approved. 9 days later I was sent an email stating payment to neteller in 24-48 hrs. Long story short, it never came--- They kept telling me about a problem with neteller. On and on for over 10 days. I'm 68 and not in the greatest health so my husband of 49 yrs called and emailed over and over. Some of his emails were terse and firmly stated he felt Prism was less than honest and and was treated rudely by customer support by a Valerie in perticular. They then said only 5,000.00 would be sent due to limits on bonus winnings. Again no money was sent to Neteller. More emails, phone calls ended with Prism saying they didn,t want (Valerie's quote) some "backwater New Yorker who threatens to sue when someone breaks wind" as a player in their Casino. They returned 500.00(by neteller which now seemed to work?) blocked my access to their casino and again Valeries words "would see that I never could play at an RTG casino again. Is there any way to get these people own up to a player who is good and beats them?