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prime casino - palace group?

Discussion in 'Online Casinos' started by shadow123, Jun 19, 2010.

    Jun 19, 2010
  1. shadow123

    shadow123 Senior Member MM

    Recieved a flyer from prime casino in an envelope marked palace group
    with a london PO box number.Have they taken over prime ?
  2. Jun 19, 2010
  3. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    House-Husband and Casino Advisor
    Bexhill on sea, England
    Not that I am aware of.
    But they DO share their marketing department, so it could just be a minor slip up.

  4. Jun 19, 2010
  5. jetset

    jetset RIP Brian CAG

    Senior Partner, InfoPowa News Service
    Palace Group operate the casino for the owners.
  6. Jun 20, 2010
  7. vinylweatherman

    vinylweatherman You type well loads CAG MM

    STILL At Leisure
    United Kingdom
    This is what we are told, but I believe it goes deeper than this. My winning streak of £6000 at Prime DIRECTLY affected my status at Ruby Fortune casino, causing me to be stripped of my VIP status, and ALL regular promotional offers. At the time, I was on a LOSING streak at Ruby Fortune. If this was merely a case of "operating the casino for the owners", any winnings overall at Prime would NOT COUNT towards my overall up/down tally with the main Palace Group casinos.

    Further, I once received a phonecall from a manager at Prime casino offering me a bonus if I reversed a withdrawal. He also told me this was DIRECT from the owners of Prime, and had NOTHING TO DO with Palace Group contracted support. He gave me a direct line to phone, adding I should NOT contact "normal" support run by Palace Group. I phoned this number, and it was RUBY FORTUNE, and NOT a direct line to the owners of Prime.

    When I declined the offer, I was "investigated", and had to threaten them with eCogra to get things moving. I was paid the day after I told them they had 14 days to expedite the "investigation" under eCogra guidelines. I should NEVER have been made such an offer in the first place if there was a doubt lingering over my account.

    I was never told what this "investigation" was about, but my accounts remained open.

    I think the Palace Group rep should explain EXACTLY what the deal is with this tie-up.
    1 person likes this.
  8. Jun 21, 2010
  9. BigSD

    BigSD Dormant account PABnononaccred3

    It's so disappointing that these issues aren't automatically clear. I'm not talking about Palace in particular here but with every new casino that comes along why is there so many mysteries about who owns them?
  10. Jun 21, 2010
  11. shadow123

    shadow123 Senior Member MM

    I think the tie in is closer too after seeing that they have the palace slot
    on the prime site.The fact that they may be part of the group doesnt matter
    to me just wondered why they dont seem to want it known.
    There are some other groups of MG operators that have interests in other
    casinos without publising the fact
  12. Jun 21, 2010
  13. De Beuker

    De Beuker Senior Member

    Prime is also on the same gameserver as Palace Group, just look at the values of the jackpotthermometers, they are exactly the same at Spin Palace, Ruby Fortune, Cabaret Club and Prime.

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