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prima not happening

Discussion in 'Ask the Meister' started by sweetdenny, Dec 20, 2004.

    Dec 20, 2004
  1. sweetdenny

    sweetdenny Experienced Member

    Occupation:
    driver
    Location:
    montrose
    Prima help needed

    Dear casino meister i was wondering if u could help me here as over the weekend i deposited 40 dollars into my account at sultans poker i won over 1000 from it some from a multi tournament and the rest from tables i have a friend who has an account on poker333 whom i owe money to so we sat at a 1v1 table and i gave him 976 dollars so that he would get it in time for xmas but when he went to cash it out his account has been locked out and all he is being told it is in the hands of prima he has no way of getting in touch with prima could you please advise the best thing to do or do u have a contact address for prima
     
  2. Dec 20, 2004
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Please PM either Chatmaster the Piggs Peak rep
    http://www.casinomeister.com/forums/member.php?userid=1843 or FortuneLounge
    http://www.casinomeister.com/forums/member.php?userid=281
    If they are unable to assist you, please contact Tex Rees at eCogra:
    You must register/login in order to see the link.


     
  4. Dec 22, 2004
  5. sweetdenny

    sweetdenny Experienced Member

    Occupation:
    driver
    Location:
    montrose
    hi casino meister i sent an email and instant message to both of the forum members you suggested but have recieved nothing back from either of them i also must question whether it is worth having the piggs peak representitive here at all as after five hours of dealing with customer support it was his email address my friend got he then email sandy whom emailed bak it is in the hands of prima they are investigating it my friend then emailed him back asking how long this would take and to my horror and discust sandy emailed back this 1 line email "IT TAKES AS LONG AS ITS NEEDED TO REACH A RESULT" one single line in block capitals surely this is not the response of a qualified ceo and poker room manager
     
  6. Dec 22, 2004
  7. bpb

    bpb Banned User - repeated violations of rule 1.14 (tr PABnorogue PABnonaccred

    Location:
    Haverhill
    Keep in mind that chip dumping, which is explicitly prohibited in the T&C of all major poker rooms, is typically done by persons attempting fraud. Therefore, Prima is likely going to wait until all funds that you and your friend have deposited clear completely before releasing the dumped money. I don't think you are going to see a speedy resolution on this one.
     
  8. Dec 22, 2004
  9. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Admin note: Please do not start a new thread when this one is dealing with the same subject matter. Thank you.

    sweetdenny: you need some patience. Considering the time zone differences, and the fact that many poker rooms/casinos are running on skeleton crews for the holidays, your questions may not get answered as soon as you may think.

    As for the email response, this tends to happen when CSRs lose their patience. I'm sure they have contacted the appropriate people for this matter; they can only tell you what they have told you. How many times did you email them anyway?

    Also, please use punctuation when you are writing. Your sentences make little sense when you leave commas and periods out. Thanks!
     

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