prima not happening

sweetdenny

Registered
Prima help needed

Dear casino meister i was wondering if u could help me here as over the weekend i deposited 40 dollars into my account at sultans poker i won over 1000 from it some from a multi tournament and the rest from tables i have a friend who has an account on poker333 whom i owe money to so we sat at a 1v1 table and i gave him 976 dollars so that he would get it in time for xmas but when he went to cash it out his account has been locked out and all he is being told it is in the hands of prima he has no way of getting in touch with prima could you please advise the best thing to do or do u have a contact address for prima
 

Casinomeister

Forum Cheermeister
Staff member
Please PM either Chatmaster the Piggs Peak rep
http://www.casinomeister.com/forums/member.php?userid=1843 or FortuneLounge
http://www.casinomeister.com/forums/member.php?userid=281
If they are unable to assist you, please contact Tex Rees at eCogra:
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sweetdenny said:
Dear casino meister i was wondering if u could help me here as over the weekend i deposited 40 dollars into my account at sultans poker i won over 1000 from it some from a multi tournament and the rest from tables i have a friend who has an account on poker333 whom i owe money to so we sat at a 1v1 table and i gave him 976 dollars so that he would get it in time for xmas but when he went to cash it out his account has been locked out and all he is being told it is in the hands of prima he has no way of getting in touch with prima could you please advise the best thing to do or do u have a contact address for prima
 

sweetdenny

Registered
hi casino meister i sent an email and instant message to both of the forum members you suggested but have recieved nothing back from either of them i also must question whether it is worth having the piggs peak representitive here at all as after five hours of dealing with customer support it was his email address my friend got he then email sandy whom emailed bak it is in the hands of prima they are investigating it my friend then emailed him back asking how long this would take and to my horror and discust sandy emailed back this 1 line email "IT TAKES AS LONG AS ITS NEEDED TO REACH A RESULT" one single line in block capitals surely this is not the response of a qualified ceo and poker room manager
 

bpb

Banned User - repeated violations of rule 1.14 (tr
PABnonaccred
PABnorogue
Keep in mind that chip dumping, which is explicitly prohibited in the T&C of all major poker rooms, is typically done by persons attempting fraud. Therefore, Prima is likely going to wait until all funds that you and your friend have deposited clear completely before releasing the dumped money. I don't think you are going to see a speedy resolution on this one.
 

Casinomeister

Forum Cheermeister
Staff member
Admin note: Please do not start a new thread when this one is dealing with the same subject matter. Thank you.

sweetdenny: you need some patience. Considering the time zone differences, and the fact that many poker rooms/casinos are running on skeleton crews for the holidays, your questions may not get answered as soon as you may think.

As for the email response, this tends to happen when CSRs lose their patience. I'm sure they have contacted the appropriate people for this matter; they can only tell you what they have told you. How many times did you email them anyway?

Also, please use punctuation when you are writing. Your sentences make little sense when you leave commas and periods out. Thanks!
 
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