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Prestige Casino refuses to honor 10% of loss bonus

Discussion in 'Online Casino and Poker Complaints - old section' started by suzirose, Jan 4, 2002.

    Jan 4, 2002
  1. suzirose

    suzirose Dormant account


    Need a bit of help again (you helped be to collect my $16k from Club Dice about 2 months ago. I've since been playing a Prestige Casino (Boss Media) and was doing well.

    I received the below listing email (full text below):

    <, In a message dated 12/17/2001 12:06:09 PM Pacific Standard Time,
    <, This email is not visible to you. writes:
    <,<, Dear Suzanne,
    <,<, allow me to express my sincere thankfulness for playing at Prestige
    <,<, Casino!
    <,<, Christmas is in the air and everybody is happier.
    <,<, Prestige Casino wants to be good and make you happy, too.
    <,<, Yes, we have decided to offer only to you ( account with PINxxxx
    <,<, our great Christmas gift: 10% Refund of all your money lost during your
    <,<, past week!!!
    <,<, Yes, we will credit back on your account 10% of all the money you loose
    <,<, during these special weeks.
    <,<, This fantastic promotion takes off Monday, December 17th, 2001 at 00:01
    <,<, GMT (18:59 EST) and will end on Sunday, January 13th, 2002 at 23:59 GMT.
    <,<, You have the privilege to play every week and therefore to be refunded
    <,<, every week during this "4 week" promotion!
    <,<, Every Monday, till 23:59 GMT you must mailto:This email is not visible to you.
    <,<, an e-mail stating the amount of money lost and within 48 hours we will
    <,<, refund you back 10% on your account.
    <,<, One simple rule to follow: you must deposit $100 or more during
    <,<, the week.
    <,<, All amounts lost will be calculated.
    <,<, Partecipating to this special promotion offers you an extra opportunity!
    <,<, For every $100 you deposit you will earn also 1 credit which entitles you
    <,<, to taking part to our Grandprize "2002" draw worth $25,000 scheduled
    <,<, on January 14th, 2002.
    <,<, Join the fun and start playing.
    <,<, A cheerful Merry Christmas from all the Staff.
    <,<, Frank Redford

    On 12/30/01, I ended up losing over $41,000 after which I deposited another $1000. According to the email, I should qualify for a 10% of my lost amount be refunded. Instead the casino gave me $100, saying that they only refund 10% of the deposit....

    Can you read the above email, and I've I'm wrong let me know, otherwise can you help in getting the $4,000+ which I feel they owe me.

    Thanks again,

  2. Jan 4, 2002
  3. jetset

    jetset RIP Brian CAG

    Senior Partner, InfoPowa News Service
    It may be unintentionally misleading (such an offer could prove very expensive for a casino if taken at face value) but the fact is that it does suggest that you get ten percent back on ALL of your losses - ie not only your deposits but monies you won and gambled again in the course of the week.

    Are there more specific T&C's elsewhere on the site - not that that should excuse a badly worded offer?
  4. Jan 4, 2002
  5. colly

    colly Senior Member MM PABaccred

    Finance (Corporate Tax)
    Just a thought but Suzanne you have left your security PIN in the email on a public board (not everyone is honest unfortunately)- suggest you or Brian DELETE it pronto and maybe ask for a new one.

    Good luck

  6. Jan 4, 2002
  7. suzirose

    suzirose Dormant account

    jetset...nothing in the T&Cs on the site related to this offer.
  8. Jan 4, 2002
  9. spearmaster

    spearmaster RIP Ted

    Devil's Advocate
    The key:

    "All amounts lost will be calculated. "

    Bryan, let me know if you do not get any assistance - I will get on their tails.
  10. Jan 4, 2002
  11. spearmaster

    spearmaster RIP Ted

    Devil's Advocate

    Wait a minute. Did you deposit $41K or did you play THROUGH $41K?

    If the latter, and you only deposited $1,000, then that's all you should have been entitled to.
  12. Jan 4, 2002
  13. suzirose

    suzirose Dormant account


    I did not deposit $41k (I'm actually a net winner at the casino--deposited $9000, cashed out $14000), during the course of December I played and ran my account balance up to $41,000 (my playthrough was around $1,000,000).

    When I received the email (12/17/01), my account balance was around $20,000.

    On 12/30/01, I lost the entire account balance, plus another $1000 which I deposited on 12/30/01.

    If I'm reading correctly I feel they owe me $4,200. What do you think?
  14. Jan 4, 2002
  15. suzirose

    suzirose Dormant account


    I didn't notice, but actually, what they call a "PIN" is really just an internal account number. Its neither the log in name nor password.

    But I appreciate you mentioning it.
  16. Jan 4, 2002
  17. spearmaster

    spearmaster RIP Ted

    Devil's Advocate

    Under normal circumstances, I would have to say that this promo is intended to refund 10% of any deposits lost during the period of the promotion.

    I do not think that, having had a positive balance at the time, that losses from that point onwards could be used to claim the 10% - but then again I am not the casino operator either.

    But even so, if they WERE to take into account your starting account balance at the time the promo was mailed, you would only be entitled to $2,100.

    Any time you are unsure of a promo you must always mail the casino to ensure that you have the correct response confirming what you thought. Had a casino rep validated this in writing, saying that losses on your positive balance would also be counted, they would be forced to abide by that.

    I don't know how Bryan is going to read this, but I think you're going to have to accept the fact that any such promo can only be applied to deposits made during the appropriate period.

    Now I see what Jetset was referring to. And undoubtedly there is room for confusion.

    Let's see what Bryan comes up with - I'll stay out of this for the time being. Thanks for clarifying the point.
  18. Jan 4, 2002
  19. suzirose

    suzirose Dormant account


    Thanks for the feedback.
  20. Jan 4, 2002
  21. the_cpa

    the_cpa Dormant account

    There is definately some of that gray area here. Depends on how you read it. Knowing Prestige, I am very certain it this is unintentional.

    It does say all losses.

    [Yes, we have decided to offer only to you ( account with PIN39750
    <,<, our great Christmas gift: 10% Refund of all your money lost during your
    <,<, past week!!!]

    By the same token there are several references indicating on deposits. I just don't know. Impartially, I would say both sides have to take some responsibility. Either split the difference or maybe put the 4 grand in the account with a special agreed upon wager thru before it can be cashed out.

    Certainly based on the sheer amount of the money involved.....100.00 is not an appropriate solution. Just my two cents.
  22. Jan 4, 2002
  23. suzirose

    suzirose Dormant account


    The email may have "implied" deposits, but it was received when my account balance was $20,000...the implication I got was, "go ahead and play" and if you lose, we'll refund back 10% of loses. Generally with a $20,000 balance I can't imagine they wanted me to deposit more, just trying to entice me to play and lose (which worked).

    Any comments?
  24. Jan 4, 2002
  25. the_cpa

    the_cpa Dormant account

    Either way you met the deposit requirements right?

    I completely agree, you played under a certain assumption and played hard I might add! You deserve the benefit of the doubt in a somewhat unclear bonus offering.

    Personally, I read it as ALL LOSSES during the period of the promo, how much was in your account is irrelevent, it was your money and you lost it during the promo period. As long as you deposited the 100.00 as required, that is what it says to me. Let's just hope that Mr. Redford agrees.

    I sincerely hope that they work this thru in an equitable fashion.
  26. Jan 5, 2002
  27. dave_r

    dave_r Dormant account

    SuziRose: It is shocking to me how you, IN YOUR RIGHT MIND, could run up your balance to $41,000 and then give it all back. Bossmedia has a $5000 per month withdrawal policy, and the entire sum (less $1000) would have been YOURS in 8 months.
    That's an enitre year's pay for most people.
    You hit the jackpot of a lifetime, and then threw the money away. What were you trying for -- $200,000??? Are you that greedy? And even if you did make that kind of money, do you know how long it would take to withdraw $200,000 at 5K per month? Now that's what I call G - R - E - E -D !
    That kind of money can change a person's life - FOREVER!

    It amazes me how many people are completely addicted to casino gambling. They lose all self-discipline and self-control, and don't realize they are playing with real money.

    SuziRose - Your still a net winner at the casino (+5000), so I will refrain from further comment.

  28. Jan 6, 2002
  29. mrracetrack

    mrracetrack Dormant account

    North of Pluto
    Certainly a thought provoking comment.

    I do feel that "some" people are
    completely oblivious when gambling
    that this is "real" money, and it's
    quite easy to just "keep playing".
    Many of us (myself included) have
    done this same thing.

    Only after a period of time goes by,
    do you start to comprehend the reality
    of what occured.
    Some learn from these experiences,
    some never do.

    As you also stated, at least "SuziRose"
    is "still ahead" for the time being.
    Hopefully, this is "cashed out",
    and she gets to enjoy the "high"
    of a winning session, which is
    basically what it's all about for
    most "gamblers".
  30. Jan 6, 2002
  31. suzirose

    suzirose Dormant account

    Dave_r & mrracetrack....

    I think we're getting a bit sidetracked here...my wins or loses are not at issue...if I was not "gambling" I would not have been up $41,500, and for the record, I cashed out over $200,000 in wins from various online casinos in 2001.

    The issue which I raised to the forum is should Prestige Casino credit my account 10% of my loses--$4,250 or not, based on the email which they sent me.

    The issue is not, "quit when ahead", because if I did that at ever place I've played, I would have won much LESS during the year and I did.

    And Daver....as you noted, that although I did lose $42k, I am ahead at that casino (and Prestige has increased my monthly w/d limit much higher than 5000).

    Did I cover all the points?
  32. Jan 6, 2002
  33. suzirose

    suzirose Dormant account


    Yes, a $42,500 loss is PAINFUL.....(but not my first, nor my last, I'm sure)
  34. Jan 6, 2002
  35. the_cpa

    the_cpa Dormant account

    I kind of sensed that about you. Your comments are pretty controlled for loosing that much.

    I, on the other hand..would have been screaming like a raped ape! I very much agree that how much a person wagers is a individual thing. 40k is weekend retreat for some and like Dave R. says, a years income for others.

    Be it 100.00 or 100,000.00, the issue here is the same.

    200k HUH? Wow! That's fantastic. Did they all pay up O.K?
  36. Jan 6, 2002
  37. suzirose

    suzirose Dormant account


    They didn't all pay, but most of them did...I try to research casinos before {potentially} giving them a big chunk of my money. I stay away if I don't think they will pay me if I win.

    I try to read the various forums---casinomeister being by far my favorite.
  38. Jan 6, 2002
  39. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Thanks Suzirose for the Kudos... :D

    I've just returned from a looong weekend and I should be in gear early tomorrow morning. I'm suprised that one of the Prestige casino managers hasn't stepped in and made a comment since they are registered members of this board. But then a lot of people have taken a fair amount of time off during the holidays and are plenty behind (like me).

    I'll be checking into this tomorrow!


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