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kavaman

Senior Member
PABnononaccred3
PABnononaccred3
MM
Joined
Dec 2, 2001
Location
finland
Yeah im trying to get the prize to neteller , as previously was possible.
 
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Dan_Pragmatic

I-Gaming Industry Representative
Joined
Oct 1, 2018
Location
Manila
Hi all,

So our Payments team are swamped since it has been Christmas and New Years and we are al catching up. Payments should be done to those who have sent me an email by tomorrow :) We are still looking at the money that haven't arrived yet and trying to figure out why this is not working and in one case it did work once but not the second time we sent.

Skrill and Neteller is by far the easiest way for us to send money and it is bank wire that is struggling for us sadly.

Thank you all for the patience and this is top priority for me to sort out.

Br,

Daniel
 

greylady

Behind every great man is a woman rolling her eyes
Joined
Jan 30, 2017
Location
Scotland
Thanks Dan for the update but is it not possible to make payments into certain casino accounts, which will be withdrawable, similar to what BTG do, which I am sure will make life a whole lot easier for a fair few people?
 

GoldenGhoul

Experienced Member
Joined
Apr 22, 2015
Location
EU
I assume noone got it yet, or is it just me (I chose Skrill as an option)? Sorry for being so impatient but Christmas and New Years Eve have been very expensive for me this year, would love some additional cash :D ;)
 

greylady

Behind every great man is a woman rolling her eyes
Joined
Jan 30, 2017
Location
Scotland
I assume noone got it yet, or is it just me (I chose Skrill as an option)? Sorry for being so impatient but Christmas and New Years Eve have been very expensive for me this year, would love some additional cash :D ;)

I thought Dan said above that the payment would be made last Wednesday?

Dan doesn't seem to have been about so maybe he is still not well - not had a response to a message I sent so just have to sit it out GoldenGhoul :)
 

greylady

Behind every great man is a woman rolling her eyes
Joined
Jan 30, 2017
Location
Scotland
Still waiting for Nov/Dec prizes. Bank account still empty:(

Dan ignored my request to pay the winnings from November into Supa's Neteller to enable her to transfer it to me yet he paid Supa's from the last round - I won't hold my breath now about being paid!
 

barbara12

Senior Member
Joined
Apr 17, 2015
Location
Canada
Dan ignored my request to pay the winnings from November into Supa's Neteller to enable her to transfer it to me yet he paid Supa's from the last round - I won't hold my breath now about being paid!

Unfortunately I am feeling the same way.
 

Supababe

Opinions Meister!
CAG
mm1
Joined
Aug 10, 2016
Location
Lancashire, UK
Dan ignored my request to pay the winnings from November into Supa's Neteller to enable her to transfer it to me yet he paid Supa's from the last round - I won't hold my breath now about being paid!

I think it might be more a case of him being swamped in messages. He will get there x
 

greylady

Behind every great man is a woman rolling her eyes
Joined
Jan 30, 2017
Location
Scotland
I think it might be more a case of him being swamped in messages. He will get there x

Sorry Supa but after two months and everyone having received their prize from well after when Barbara and I won, as I say I am not holding my breath - he could have easily updated this thread, saying nothing more about it!
 

Dan_Pragmatic

I-Gaming Industry Representative
Joined
Oct 1, 2018
Location
Manila
Hi all,

So right now the payment that should have been done last week was done yesterday and I have loads of internal work to do before we do any new campaigns here. It is not fair to you guys to wait for something.

Greylady your money was sent again yesterday and you should have it buy 1-2 days and if you dont have it then we will go via the other solution that you offered us to do. I guess I will have to deliver the money to you by my self when I am in UK if nothing works lol! :)

What I am working on right now internally is to set an SLA and also get to know how often they will do payments. Since we are not a casino our "Payment" team looks different and before me, we didn't do transactions like this before. I am also looking into getting new payment methods and also exploring how Revolution can help out with Bank transfers in UK.

I hope everything will be sorted by this week and that everyone has got their money so we can continue these campaigns.

Br,

Daniel
 

Dan_Pragmatic

I-Gaming Industry Representative
Joined
Oct 1, 2018
Location
Manila
I just want to add that I am not ignoring anyone and I am spending time chasing people in Europe to give me answers and I dont want to be boring and just repeat that I am looking into it.

With the new SLA and routines that will be set for the future and also looking at payment methods that work and exclude som that is causing problems will make things better in the future and we are hiring someone to assist me in my team.

Br,

Daniel
 
Last edited:

barbara12

Senior Member
Joined
Apr 17, 2015
Location
Canada
Thanks Dan for reaching out to me by PM. I'm sure you want to get all this handled as it must be a pain in the butt having to follow up on all this.
 
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