Expired Promo Pragmatic Play - Casinomeister December Promo!

[kavaman]

Did you also get my mail dan? I sent you an email to pr@pragmaticplay.com

 

[nikantw]

Thanks Dan for the prize and the nice comp and congrats to the other winners.
I am sure the best solution for payments will be found soon and we will have a wonderful year with all the nice things you have prepared for us

 

[BillyGoldblum]

For all you pragmatic lovers..just hit this beast. GIB!

 

[robby811]

For all you pragmatic lovers..just hit this beast. GIB!


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Nice One Congratz BZ

 

[GoldenGhoul]

I'd also like to ask whether you got my e-mail and whether everything's ok when it comes to Skrill transfers? I know there are some problems with payments so not sure if Skrill is still an option as it says in the terms of the promotion, if not please tell me what the possibilities are and I will send another e-mail to you.

 

[kavaman]

Yeah im trying to get the prize to neteller , as previously was possible.

 

[Dan_Pragmatic]

Hi all,

So our Payments team are swamped since it has been Christmas and New Years and we are al catching up. Payments should be done to those who have sent me an email by tomorrow We are still looking at the money that haven't arrived yet and trying to figure out why this is not working and in one case it did work once but not the second time we sent.

Skrill and Neteller is by far the easiest way for us to send money and it is bank wire that is struggling for us sadly.

Thank you all for the patience and this is top priority for me to sort out.

Br,

Daniel

 

[greylady]

Thanks Dan for the update but is it not possible to make payments into certain casino accounts, which will be withdrawable, similar to what BTG do, which I am sure will make life a whole lot easier for a fair few people?

 

[Dan_Pragmatic]

Hi,

These promotions were made without asking the casinos first if they were Ok to do this and this is the reason why it hasn't been an option for the promotions so far. If casinos agreed in the future promotions it will be an option.

Br,

Daniel

 

[kavaman]

Emailed pr@pragmaticplay.com again, i have not heard from dan, or recieved neteller payment from this nice promo yet.

 

[greylady]

Emailed Pr@pragmaticplay.com again, i have not heard from dan, or recieved neteller payment from this nice promo yet.

It's early days yet, sure you will hear from Dan when it has been processed

 

[GoldenGhoul]

I assume noone got it yet, or is it just me (I chose Skrill as an option)? Sorry for being so impatient but Christmas and New Years Eve have been very expensive for me this year, would love some additional cash

 

[greylady]

I assume noone got it yet, or is it just me (I chose Skrill as an option)? Sorry for being so impatient but Christmas and New Years Eve have been very expensive for me this year, would love some additional cash

I thought Dan said above that the payment would be made last Wednesday?

Dan doesn't seem to have been about so maybe he is still not well - not had a response to a message I sent so just have to sit it out GoldenGhoul

 

[nikantw]

Prize in my Neteller!

Thanks Dan and Pragmatic.

 

[Supababe]

Check your ewallets folks as my part 5 prize has reached my neteller today.

Thanks again @Dan_Pragmatic

 

[Adriana B]

Still waiting for Nov/Dec prizes. Bank account still empty

 

[greylady]

Still waiting for Nov/Dec prizes. Bank account still empty

Dan ignored my request to pay the winnings from November into Supa's Neteller to enable her to transfer it to me yet he paid Supa's from the last round - I won't hold my breath now about being paid!

 

[Adriana B]

Dan ignored my request to pay the winnings from November into Supa's Neteller to enable her to transfer it to me yet he paid Supa's from the last round - I won't hold my breath now about being paid!

Unfortunately I am feeling the same way.

 

[Supababe]

Dan ignored my request to pay the winnings from November into Supa's Neteller to enable her to transfer it to me yet he paid Supa's from the last round - I won't hold my breath now about being paid!

I think it might be more a case of him being swamped in messages. He will get there x

 

[smart_croatia]

cheers @Dan_Pragmatic got my prize ty

 

[greylady]

I think it might be more a case of him being swamped in messages. He will get there x

Sorry Supa but after two months and everyone having received their prize from well after when Barbara and I won, as I say I am not holding my breath - he could have easily updated this thread, saying nothing more about it!

 

[Dan_Pragmatic]

Hi all,

So right now the payment that should have been done last week was done yesterday and I have loads of internal work to do before we do any new campaigns here. It is not fair to you guys to wait for something.

Greylady your money was sent again yesterday and you should have it buy 1-2 days and if you dont have it then we will go via the other solution that you offered us to do. I guess I will have to deliver the money to you by my self when I am in UK if nothing works lol!

What I am working on right now internally is to set an SLA and also get to know how often they will do payments. Since we are not a casino our "Payment" team looks different and before me, we didn't do transactions like this before. I am also looking into getting new payment methods and also exploring how Revolution can help out with Bank transfers in UK.

I hope everything will be sorted by this week and that everyone has got their money so we can continue these campaigns.

Br,

Daniel

 

[Dan_Pragmatic]

I just want to add that I am not ignoring anyone and I am spending time chasing people in Europe to give me answers and I dont want to be boring and just repeat that I am looking into it.

With the new SLA and routines that will be set for the future and also looking at payment methods that work and exclude som that is causing problems will make things better in the future and we are hiring someone to assist me in my team.

Br,

Daniel

 

[robby811]

Recieved the Price from Part 5 also thanx for that @Dan_Pragmatic but the Price from Part 2 is still missing because it was via banktransfer and did not get it till today....

 

[Adriana B]

Thanks Dan for reaching out to me by PM. I'm sure you want to get all this handled as it must be a pain in the butt having to follow up on all this.