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PowerPoker refuses payouts

Discussion in 'Casino Complaints - Non-Bonus Issues' started by warstories, Jun 13, 2009.

    Jun 13, 2009
  1. warstories

    warstories Dormant account

    Occupation:
    management
    Location:
    Hartford
    I have been playing on all new poker sites that allows U.S. players. Aced poker is a up and coming site along with Carbon poker . Now for PowerPoker i truly thought would be a great site until i made a withdraw request. I sent over all requested documents needed for a payout i sent it threw an attached email after i received an email stating they haven't got them i sent them again and i also faxed it to them. After i sent them 30 emails asking if they receive it i didn't get any reply but when i send them an email about something other than a payout request they sent a email with-in 2 hrs. I have been going threw this for a month now and still nothing. This is not good since they are a new site. And from what i hear they are not paying anyone out. I strongly recommed that noone plays on this site. Now I am not the type of person to bad mouth any new poker site but when it comes to something as in portant as a payout then this is where i draw the line. Also they have a min. of 500 dollars for a payout and that should have threw up red flags right there but i gave them a chance and well they do not answer any of my emails reguarding my payout but the email back fairly fast with anyother questions. They remind me of Pitbull Poker and all the other sites that are in the ''black book'' with there shady ways. So deposit at ur own risk cause I am the 15th person in 2 days that told me they had the same exact problem and it is ashame because of the bad rap that online poker has and this is excatly why with poker sites like this and it is pitafull. Well I just feel i needed to throw it out there and warn everyone
    :mad:
     
  2. Jun 13, 2009
  3. swampwitch

    swampwitch ProfessionalUnderachiever CAG MM webmeister

    Occupation:
    Independent craftsperson specializing in chenille
    Location:
    Iowa, dammit.
    But here...
    http://www.casinomeister.com/forums/casinomeisters-poker-room/30719-powerpoker-com.html#post298172
    ...in your thread that glowingly recommends Power Poker you say this...
    So I'm confused. Less than a month ago they paid you twice, but now they won't pay you? Or they've never paid you and the post you made last month was a mistake?
    Explain, please.
     
    2 people like this.
  4. Jun 13, 2009
  5. warstories

    warstories Dormant account

    Occupation:
    management
    Location:
    Hartford
    I received to payments yes and both checks did not clear..... Power Poker is honestly a very shady site...
     
  6. Jun 13, 2009
  7. swampwitch

    swampwitch ProfessionalUnderachiever CAG MM webmeister

    Occupation:
    Independent craftsperson specializing in chenille
    Location:
    Iowa, dammit.
    And yet I am still confused.

    You cashed out twice and say both checks didn't clear.

    Then you cashed out yet again but this time they asked for documents.

    Why wouldn't they have asked for documents with the first two cashouts?

    And if two checks didn't clear, why continue playing there?

    Sorry, but the timetable on all of this is wonky as hell. I think I'd like to hear Power Poker's side of this.
     
  8. Jun 14, 2009
  9. warstories

    warstories Dormant account

    Occupation:
    management
    Location:
    Hartford
    I will post the email
     
  10. Jun 14, 2009
  11. warstories

    warstories Dormant account

    Occupation:
    management
    Location:
    Hartford


    Please feel free to contact us if you have any additional questions

    From: Power Poker Security <security@powepoker.com>
    Received: Sat 4/14/09 02:44:41 GMT
    To: This email is not visible to you. <timcolombo@yahoo.com>
    Subject: Re: [Ticket#: 148330]


    Hello John,
    After further investigation into your claim of having both cheque that was unable to be cleared this was due to an error in our financial department and we do apologize for any inconvenience this may have caused you. We will be sending out the requested amount via Fedex Priority please expect payment within 2-3 business days.



    Please feel free to contact us if you have any additional questions

    Regards,

    Michael

    PowerPoker Security
     
  12. Jun 14, 2009
  13. warstories

    warstories Dormant account

    Occupation:
    management
    Location:
    Hartford
    How are you? This is John Leonetti.. I am sorry to bother you i understand how busy you must be but i sent an attached email of all required documents that were asked so that I can make a withdraw along with the money that i made from my rake back.. I sent them over 2 weeks ago and i have not received an email informing me that my withdraw request has been approved. Can you please look into this for me i would really appricate it.. Thank you again
    John L.


    From: Power Poker Support <support@powerpoker.com>
    To: This email is not visible to you.
    Sent: Tuesday, 2/23/09 1:56:55 PM
    Subject: Re: Re: please read [Ticket#: 148330]

    Hello,

    Thank you for your email. I have forwarded your email to our Security department who will be in contact. However I would ask you to bear in mind that due to the nature of the inquiries they deal with our Security departments response may not be as quick as our front line support. Thanks in advance for your patience.



    Please let us know if we can be of further assistance.

    Regards,

    Alex

    PowerPoker Support
     

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