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Power Bet has been holding my money forever and ignoring emails.

Discussion in 'Casino Complaints - Non-Bonus Issues' started by leenperkins, Dec 12, 2006.

    Dec 12, 2006
  1. leenperkins

    leenperkins Dormant account

    Occupation:
    Student
    Location:
    Sacramento and Roanoke
    I tried cashing out from Power Bet in the early part of November. I got no emails or anything from them and a week later my cashout had been reversed. I emailed them several times getting no response and finally called or talked to chat support and was told to send in a faxback form. I did so in around the 15th of November, and requested a cashout again. It was reversed again with no explanation and again my emails were ignored. Finally, they asked me to send in my documents again so I did and cashed out again. Four days later, my cashout had been reversed yet again. I sent in my documents AGAIN and waited, three days later, reversed again. I private messaged Oliver Curran and asked him to look into the situation, explaining that chat support was a pretty long hold and they were ignoring emails and asking him what was up with my cashout.

    HE DOESNT EVEN LOOK INTO IT. He just private messages me and tells me to call them, obviously can't be bothered to help me out. In the meantime, my cashout gets reversed again, I send another PM to Oliver on Thursday which I haven't heard back from.

    I have an email from Powerbet stating they received my documents on November 28th and need two days to approve them (yes, I sent them much earlier than that). I have chat transcripts from two different reps saying that they got my documents a long time ago and they have no idea why I haven't been paid. Today I was told yet again to wait on the accounting department.

    This is the same department that can't be bothered to pull its head from its rear and approve the documents I've sent in at least four times.

    DO NOT play here. They seem intent on keeping all your money no matter the outcome of your gambling.
     
  2. Dec 12, 2006
  3. OliverCurran

    OliverCurran Dormant account

    Occupation:
    Casino Manager
    Location:
    Malta
    FRAUD

    Hi leeperkins

    The fact is that we have contacted you a number of times via emila because the information on the drivers license and utility bill do not match.

    Furthermore, there are multiple accounts from the same IP address. Both the accounts have mismatching details and both are currently trying to withdraw funds. Both also have identical playing patterns. Coincidence? I think not.

    Therefore the accounts manager has determined that this is indeed multiple account fraud being conducted from the same IP address. As a result your account has now been locked.

    Best regards
    Oliver Curran
     
  4. Dec 12, 2006
  5. Jtmoney

    Jtmoney Quit Gambling

    Occupation:
    Gambling
    Location:
    Atlanta
    HEEHEHEHEHEHHEHE :lolup:
     
  6. Dec 12, 2006
  7. leenperkins

    leenperkins Dormant account

    Occupation:
    Student
    Location:
    Sacramento and Roanoke
    The above is an absolute lie.

    I use an internet aircard on my laptop right now since I'm travelling. No one else has had my laptop so I have no clue how someone could have "the same ip".

    You have responded to exactly two of the emails I've sent.

    I'll be happy to post a screenshot of my outbox with the infinite messages I've sent you and the few replies I've gotten, none of which have addressed my questions, and only ask for the faxback form repeatedly. I also don't understand what you mean by "playing patterns". I've played Blackjack and nothing else that I can recall. How can I play like someone else?

    Snarky lines about coincidences? No response to emails, none payment on my accounts, and all of a sudden when I make a complaint here after being ignored through private messages and email and chat support all of a sudden I'm a "fraudulent player" which conveniently lets you deny paying me the $4,000 you owe me? You are flat-out lying about multiple ips and other players: admit it.

    Now THAT seems like a coincidence to me.

    Who else do I complain to?

    Do you steal from ALL your players?
     
  8. Dec 12, 2006
  9. leenperkins

    leenperkins Dormant account

    Occupation:
    Student
    Location:
    Sacramento and Roanoke
    The above is an absolute lie.

    I use an internet aircard on my laptop right now since I'm travelling. No one else has had my laptop so I have no clue how someone could have "the same ip".

    You have responded to exactly two of the emails I've sent.

    I'll be happy to post a screenshot of my outbox with the infinite messages I've sent you and the few replies I've gotten, none of which have addressed my questions, and only ask for the faxback form repeatedly. I also don't understand what you mean by "playing patterns". I've played Blackjack and nothing else that I can recall. How can I play like someone else?

    Snarky lines about coincidences? No response to emails, none payment on my accounts, and all of a sudden when I make a complaint here after being ignored through private messages and email and chat support all of a sudden I'm a "fraudulent player" which conveniently lets you deny paying me the $4,000 you owe me? Now THAT seems like a coincidence to me. You are flat-out lying about other players: admit it.

    I live in different states: Virginia, Washington, California, and visit for short stretches in Texas. I sent in a bill from the address I registered with your casino. Not that that even was mentioned to me until today, and AFTER I posted this thread you decided to rush into locking my account.

    Who else do I complain to?

    Do you steal from ALL your players?

    The only fraud is the theft of my money and the incompetence of your customer service staff.
     
  10. Dec 12, 2006
  11. rachelrae

    rachelrae Dormant account

    Occupation:
    Student
    Location:
    Washington
    Yeah, my post in the forum has ridiculous complaints as well - they love to claim that two people are the same person without any proof.

    Meister, will you look into this? RTG disputes hasn't done anything for me.
     
  12. Dec 12, 2006
  13. rachelrae

    rachelrae Dormant account

    Occupation:
    Student
    Location:
    Washington
    RTG Disputes

    BTW, Meister:

    You must register/login in order to see the link.

    This form still directs to Montana Overseas. Hardly a new mediator.

    EDIT: I filed another dispute with them, not that it will do any good. The confirmation emails still come from @montanaoverseas.com, and when you attempt to email that address, it bounces. Awesome.
     
  14. Dec 12, 2006
  15. siriuscirrus

    siriuscirrus Dormant account

    Occupation:
    semi-retired
    Location:
    USA

    God damn crystal palace group has been doing this for years. I truly believe you can be a brand new player at the entire group and your account will be locked for a variety of reasons. I think I stopped playing there when fiverosescasino.com changed over to americangrand.com. Been awhile since I've ventured back to crystalcurranland. Even when Montana was operating at its peak, it took awhile to get that DHL Panama check in the mail from this shady bunch.
     
  16. Dec 12, 2006
  17. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    It looks like the disputes are on RTG's servers. (I've just filled one out myself). The "Montana" reference is due I guess to sloppy webmastering. But who knows - RTG has not been very communicative over the past couple of weeks.

    Due to this lack of communication - except for the RTG casinos listed here at Casinomeister,
    http://www.casinomeister.com/casinos.php#rtg
    I would recommend avoiding all RTG casinos until they have this "new" dispute center set up that responds to player complaints.

    This was posted over two weeks ago:
    WARNING: Players be advised that you are relying on the discernment, empathy and responsiveness of the (RTG) casino operator to consider your dispute. I will assist as time permits.

    Even though the entire online gaming community is aware that Montana disputes no longer exists - it has even been reported by RTG themselves. The Crystal Palace Group seems to think that Montana Disputes are still in operation. Go figure. I guess no one sent them the memo. :rolleyes:

    Strange - since this is one of the largest RTG casino groups out there.
     
  18. Dec 12, 2006
  19. Swede

    Swede Hell is only a word PABnonaccred PABaccred

    Occupation:
    Auctioneer
    Location:
    Anaon
    This development has exciting implications.
     
  20. Dec 15, 2006
  21. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    More Rubbish

    If there is no more to it than Drivers Licence and Utility bill this is just looking for non-payment excuses. Unless you live on your own & own the property, there is a good chance that the utility bill will bear different details with regard to the name. If the addresses are different,this would be a differerent matter, and COULD suggest the identity on the Drivers Licence has been borrowed.
    A Drivers Licence is issued to an individual, but utility companies bill a premises, not a particular individual. One individual in the premises, normally the head of household, or "spouse in charge of finance", will have their name on the bill, but the address should be the same. Other reasons for addresses being slightly different (in the thoughts of an automated process) would be the use of different conventions, as well as the inexplicable ability of private sector companies to mis-spell names as well as addresses. Even this week, a charity that has sent me mail under my correct name has deduced that I have now changed the spelling. To an untrained eye, it looks a completely different surname, but all that has happened is an extra letter has crept in the middle somewhere. I have also had sex changes with some companies:eek:

    Since Oliver has said that the details differ, the player concerned should easily be able to verify if this is a valid reason by examining the documents to see what these differences are. If this can be rebutted, then the "same IP" excuse does not stand on it's own without corroboration, such as machine ID.
     
  22. Mar 27, 2007
  23. carlcc

    carlcc Dormant account

    Occupation:
    maint
    Location:
    gloversville ny
    powerbet

    my wife won 36000.00 30 days ago sill waiting for any money will be in touch. with nys PSC . allso a good atty.
     
  24. Mar 27, 2007
  25. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    Ditto here..didn't know anyone else remembered this casino and the changes. They used to be very good and timely with payouts.

    Being in the USA, why would you chance playing at a casino with such a bad rep anyway? (Just wondering and curious , never judging).
     

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