- Joined
- Sep 6, 2012
- Location
- San Francisco, CA
So I have a close friend of mine who registered with an online casino. She is working on a legal name change. The casino shut down her account after years of playing with them because the name on her ID did not yet match what she was using at the casino, she was using the new legal name. BUT she sent the casino the court order showing BOTH names and ID showing BOTH names. This could be an issue for those getting married and having legal name changes which in some cases can take years of document sending. Any thoughts? I know I had this issue with another casino awhile back (not calling out any casino on this). Wanting to get feedback from the community to try and help her. I know that I have reached out to the casinos I play on like ClubWorld and told them I'm working on legal name change and when my ID reflects that new name change I will send over to them and they have been really great about it. But this client/friend was totally honest with the casno, they still chose to shut down her account as a violation of terms and conditions. Thoughts? Ideas to help her?
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