POSH Casino Waste of time and money

Kenjakala

Newbie member
Joined
Apr 18, 2022
Location
Jacksonville FL.
Here is my chat with "Usher" this Casino wasted my time and money. Don't play with posh casino.Scam artist crooks is what they are. They will take your money but good luck getting it back. Posh Casino , you guys are FAKE!


Info: Thank you for choosing to chat with us. An agent will be with you shortly.
Info: You are now chatting with Usher.
Kenjakala: Hey anyone working on the phones?
Kenjakala: Nobody answers. I figured since I'm calling normal hours someone will pick up
Kenjakala: I'm sort of frustrated I'm trying to get paid out and. It's VERY COMPLICATED. . I have spent almost an hour now with no customer service help AT ALL
Kenjakala: You answered me quickly earlier. Are you here? It shows your online
Usher: Thank you for waiting. I'll be with you in just a moment.
Usher:
Hello. Allow me a moment please while I check your account.

Usher:
I'm here to help you out, how can I assist you today?

Kenjakala: It it really this difficult to claim my winning?
Kenjakala: I'm still on hold with nobody answering the phone.
Usher:
Let me check your account please.

Kenjakala: ??? Is this a joke? I have spent over 40 min wait time on the phone with no service.
Kenjakala: What's the delay?
Kenjakala: All I'm trying to do is get paid
Usher:
I was checking your account and I didn't see any payout.

Kenjakala: I have $400 in winnings I'm trying to get paid out I don't have my old credit card that I would use at your place a long time ago
Kenjakala: I sent my driver's license picture front and back and I sent you a medical bill with my address on there but I don't have a credit card so what am I supposed to do?
Kenjakala: I said I wanted a wire transfer and it said congratulations your wire transfer is in coming. Since y'all don't have my bank info I canceled it immediately thinking to myself where the hell is my money going to go
Kenjakala: I already had one casino screw me over with my money. I feel like you guys are going to do the same thing as well
Kenjakala: Yes it's free play I won my money with. Do you guys really pay out or is this just a bunch of BS?
Kenjakala: I called customer service waited on the phone for over 20 minutes today over 20 minutes last night.
Kenjakala: No answer
Usher:
Let see if there's any other document that you can send instead of the credit card that you don't have.

Kenjakala: I sent you my billing statement. My driver license. Why would you need my credit card if I haven't even used it yet recently.
Kenjakala: I would want my money put in my bank account I would think you'd want that information instead of a credit card that I've never used
Usher:
That's the basic information that we required in order to complete the verification on your account.

Kenjakala: Ok.. but then how do you transfer the money into my account then ?
Kenjakala: Check it out. You get that money into my account I will transfer you $100 in PayPal. I'll send it instantly no wait no credit cards nothing like that all you got to do is give me your email and I'll send you $100 and PayPal if you can get that money transferred into my account
Usher: I'm sorry for the delay. I'll be right with you.
Usher:
The document department already check your information. All your documents are complete.

Kenjakala: Hey I'm not joking about the money I will give you a hundred bucks. The delay is killing me I've been waiting since last night I've been trying to get this money see if it's real seeing if it's true but the longer I wait the more I'm time is money and I've been waiting a long time not even sure if it's even worth it anymore
Usher:
Remember it takes 7-10 business days for the approval, after that 7-10 business days to be worked on by the third party processors and if you chose a wire transfer another 4-10 business days for the wire to reflect in the bank account
Time frames may vary due to processor limitations and availability.

Usher:
You can go ahead and request your winnings.

Kenjakala: As soon as the money arrives. I will paplypal you $100
Usher:
Once the withdrawal department approves your payouts they will send you and email asking for the withdrawal method.

Kenjakala: I swear on my dead mother and father. How do I do the withdrawal?
Kenjakala: Send me your email and Ill send that as a tip to you.
Kenjakala: What is the quickest way to get paid? Once i tell them how I want to get paid. Then how long is that wait going to take? I been through. This before.
Kenjakala: When I say I want to make a withdrawal the first question it asks is how do I want to get paid?
Kenjakala: Please correct me if I'm wrong
Usher: I'll be right with you.
Kenjakala: Is there a manager I can speak to over the phone?
Kenjakala: I'm not upset with you. I know your doing your job
Usher: Thank you for waiting. I'll be with you in just a moment.
Usher:
Remember it takes 7-10 business days for the approval, after that 7-10 business days to be worked on by the third party processors and if you chose a wire transfer another 4-10 business days for the wire to reflect in the bank account

Kenjakala: At least your chatting with me. So I'm not pissed at you. I just want to speak to management about this whole process and ordeal that I have to go through to get paid out
Kenjakala: Is this how it works every time I get paid out?
Usher:
The withdrawal department need to approves your payout first and then they will send you an email asking for the withdrawal method.

Usher:
That's correct that's how it works.

Kenjakala: I understand that I've been through this process before. It just drags on and on and it never end up getting paid. So if I pay you guys to play it's instant but when I withdraw my money it takes a month?
Usher: I'm sorry for the delay. I'll be right with you.
Kenjakala: 7 to 10 days for "approval" 7 - 10 "third party to work on"? Bro. There has been a delay through this entire chat. Can I speak to management or can you have them contact me?
Usher:
That's correct it could be less than a month.

Kenjakala: I'm not satisfied with this answer. What about my cc? I didn't even give you that info yet and your telling me everything is all good.
Kenjakala: I don't want to add on to my 7 to 10 days.
Usher:
Yes the document department check out your account.

Kenjakala: "oh you didn't add in your cc info Mr. Kurose. Please send it now. Allow 7 to 10 day process before we send you payment"
Kenjakala: Ok. That's great. But they don't have my cc info or bank info
Kenjakala: Do you understand what I'm saying here?
Kenjakala: I'm saving this chat Info for reference in case I need to prove my point.
Usher:
Mr. Kurose I will explain you how it works. Please pay attention.

Kenjakala: Do you guys have managers or supervisors? Can we talk over the phone?
Kenjakala: Much easier and quicker.
Kenjakala: Have you heard of kirin casino.. payment is instant.
Kenjakala: You guys should operate the way they do.
Usher:
You need to request your winnings, then the withdrawal department will take 7 to 10 business days to be approved. Once the withdrawal department approves your payout you will get an email asking for the withdrawal method that you would like to get your winnings, it could be Bitcoins, bank wire or international check, depends of the withdrawal method that you would to get you winnings you need to send us specific information about your bank and your account.

Kenjakala: You guys dont PayPal or Bitcoin? Payment is instant
Usher:
Please let me know if I'm being clear.

Kenjakala: Actually I don't trust getting paid by Bitcoin at this point. International check will be complicated... You know what.. can I just donate this all to you and have you guys delete my information and email and to never be bothered again? I don't trust you guys and I don't believe this is a real deal paying casino. This is all too complicated. The service I get is horrible. Nobody answers the phone. This is all just too strange.
Kenjakala: And to top it off you have no management there!
Kenjakala: I would rather give my winnings then find out later I been played for a fool and. Wasted my time.
Kenjakala: Believe me. I'm saving this chat transcript to show my time wasted on here over my winning that I got for free play. This is seriously outrageously insane.
Usher:
Just a moment while I close your account.

Kenjakala: Wow that was quick
Info: The chat transcript will be sent to: *snip* at the end of your chat.
Kenjakala: Your welcome for the money
Kenjakala: That's $400 I won. Just for you!
Kenjakala: About 4 hrs or b.s. play time and hold time wasted on my end.
Kenjakala: I hope this chat conversation will help other customers. Get a idea of how posh casino works.
Usher:
We respect your decision and your opinion if at anytime you would like to comeback you are more than welcome to do it.

Kenjakala: Why would I want be back. You all just blew my $400
Usher:
Your account is closed. Is there anything else that I can assist you with?
 
Last edited by a moderator:

Najasaki

Keep It Simple, Stupid.
PABaccred
Joined
Aug 24, 2010
Location
Your Happy Place
Here is my chat with "Usher" this Casino wasted my time and money. Don't play with posh casino.Scam artist crooks is what they are. They will take your money but good luck getting it back. Posh Casino , you guys are FAKE!


Info: Thank you for choosing to chat with us. An agent will be with you shortly.
Info: You are now chatting with Usher.
Kenjakala: Hey anyone working on the phones?
Kenjakala: Nobody answers. I figured since I'm calling normal hours someone will pick up
Kenjakala: I'm sort of frustrated I'm trying to get paid out and. It's VERY COMPLICATED. . I have spent almost an hour now with no customer service help AT ALL
Kenjakala: You answered me quickly earlier. Are you here? It shows your online
Usher: Thank you for waiting. I'll be with you in just a moment.
Usher:
Hello. Allow me a moment please while I check your account.

Usher:
I'm here to help you out, how can I assist you today?

Kenjakala: It it really this difficult to claim my winning?
Kenjakala: I'm still on hold with nobody answering the phone.
Usher:
Let me check your account please.

Kenjakala: ??? Is this a joke? I have spent over 40 min wait time on the phone with no service.
Kenjakala: What's the delay?
Kenjakala: All I'm trying to do is get paid
Usher:
I was checking your account and I didn't see any payout.

Kenjakala: I have $400 in winnings I'm trying to get paid out I don't have my old credit card that I would use at your place a long time ago
Kenjakala: I sent my driver's license picture front and back and I sent you a medical bill with my address on there but I don't have a credit card so what am I supposed to do?
Kenjakala: I said I wanted a wire transfer and it said congratulations your wire transfer is in coming. Since y'all don't have my bank info I canceled it immediately thinking to myself where the hell is my money going to go
Kenjakala: I already had one casino screw me over with my money. I feel like you guys are going to do the same thing as well
Kenjakala: Yes it's free play I won my money with. Do you guys really pay out or is this just a bunch of BS?
Kenjakala: I called customer service waited on the phone for over 20 minutes today over 20 minutes last night.
Kenjakala: No answer
Usher:
Let see if there's any other document that you can send instead of the credit card that you don't have.

Kenjakala: I sent you my billing statement. My driver license. Why would you need my credit card if I haven't even used it yet recently.
Kenjakala: I would want my money put in my bank account I would think you'd want that information instead of a credit card that I've never used
Usher:
That's the basic information that we required in order to complete the verification on your account.

Kenjakala: Ok.. but then how do you transfer the money into my account then ?
Kenjakala: Check it out. You get that money into my account I will transfer you $100 in PayPal. I'll send it instantly no wait no credit cards nothing like that all you got to do is give me your email and I'll send you $100 and PayPal if you can get that money transferred into my account
Usher: I'm sorry for the delay. I'll be right with you.
Usher:
The document department already check your information. All your documents are complete.

Kenjakala: Hey I'm not joking about the money I will give you a hundred bucks. The delay is killing me I've been waiting since last night I've been trying to get this money see if it's real seeing if it's true but the longer I wait the more I'm time is money and I've been waiting a long time not even sure if it's even worth it anymore
Usher:
Remember it takes 7-10 business days for the approval, after that 7-10 business days to be worked on by the third party processors and if you chose a wire transfer another 4-10 business days for the wire to reflect in the bank account
Time frames may vary due to processor limitations and availability.

Usher:
You can go ahead and request your winnings.

Kenjakala: As soon as the money arrives. I will paplypal you $100
Usher:
Once the withdrawal department approves your payouts they will send you and email asking for the withdrawal method.

Kenjakala: I swear on my dead mother and father. How do I do the withdrawal?
Kenjakala: Send me your email and Ill send that as a tip to you.
Kenjakala: What is the quickest way to get paid? Once i tell them how I want to get paid. Then how long is that wait going to take? I been through. This before.
Kenjakala: When I say I want to make a withdrawal the first question it asks is how do I want to get paid?
Kenjakala: Please correct me if I'm wrong
Usher: I'll be right with you.
Kenjakala: Is there a manager I can speak to over the phone?
Kenjakala: I'm not upset with you. I know your doing your job
Usher: Thank you for waiting. I'll be with you in just a moment.
Usher:
Remember it takes 7-10 business days for the approval, after that 7-10 business days to be worked on by the third party processors and if you chose a wire transfer another 4-10 business days for the wire to reflect in the bank account

Kenjakala: At least your chatting with me. So I'm not pissed at you. I just want to speak to management about this whole process and ordeal that I have to go through to get paid out
Kenjakala: Is this how it works every time I get paid out?
Usher:
The withdrawal department need to approves your payout first and then they will send you an email asking for the withdrawal method.

Usher:
That's correct that's how it works.

Kenjakala: I understand that I've been through this process before. It just drags on and on and it never end up getting paid. So if I pay you guys to play it's instant but when I withdraw my money it takes a month?
Usher: I'm sorry for the delay. I'll be right with you.
Kenjakala: 7 to 10 days for "approval" 7 - 10 "third party to work on"? Bro. There has been a delay through this entire chat. Can I speak to management or can you have them contact me?
Usher:
That's correct it could be less than a month.

Kenjakala: I'm not satisfied with this answer. What about my cc? I didn't even give you that info yet and your telling me everything is all good.
Kenjakala: I don't want to add on to my 7 to 10 days.
Usher:
Yes the document department check out your account.

Kenjakala: "oh you didn't add in your cc info Mr. Kurose. Please send it now. Allow 7 to 10 day process before we send you payment"
Kenjakala: Ok. That's great. But they don't have my cc info or bank info
Kenjakala: Do you understand what I'm saying here?
Kenjakala: I'm saving this chat Info for reference in case I need to prove my point.
Usher:
Mr. Kurose I will explain you how it works. Please pay attention.

Kenjakala: Do you guys have managers or supervisors? Can we talk over the phone?
Kenjakala: Much easier and quicker.
Kenjakala: Have you heard of kirin casino.. payment is instant.
Kenjakala: You guys should operate the way they do.
Usher:
You need to request your winnings, then the withdrawal department will take 7 to 10 business days to be approved. Once the withdrawal department approves your payout you will get an email asking for the withdrawal method that you would like to get your winnings, it could be Bitcoins, bank wire or international check, depends of the withdrawal method that you would to get you winnings you need to send us specific information about your bank and your account.

Kenjakala: You guys dont PayPal or Bitcoin? Payment is instant
Usher:
Please let me know if I'm being clear.

Kenjakala: Actually I don't trust getting paid by Bitcoin at this point. International check will be complicated... You know what.. can I just donate this all to you and have you guys delete my information and email and to never be bothered again? I don't trust you guys and I don't believe this is a real deal paying casino. This is all too complicated. The service I get is horrible. Nobody answers the phone. This is all just too strange.
Kenjakala: And to top it off you have no management there!
Kenjakala: I would rather give my winnings then find out later I been played for a fool and. Wasted my time.
Kenjakala: Believe me. I'm saving this chat transcript to show my time wasted on here over my winning that I got for free play. This is seriously outrageously insane.
Usher:
Just a moment while I close your account.

Kenjakala: Wow that was quick
Info: The chat transcript will be sent to: *snip* at the end of your chat.
Kenjakala: Your welcome for the money
Kenjakala: That's $400 I won. Just for you!
Kenjakala: About 4 hrs or b.s. play time and hold time wasted on my end.
Kenjakala: I hope this chat conversation will help other customers. Get a idea of how posh casino works.
Usher:
We respect your decision and your opinion if at anytime you would like to comeback you are more than welcome to do it.

Kenjakala: Why would I want be back. You all just blew my $400
Usher:
Your account is closed. Is there anything else that I can assist you with?

It was very difficult reading this. I kind of feel bad for Usher the customer service rep... He was calm, cool and collected
and handled your aggressiveness pretty professionally.

You should of just accepted Bitcoin as the method of payout and waited. You won from a freebie! Pick up a hobby
for 7-10 business days until your money arrives.
 
Last edited:

Cruel Dave

Newbie member
PABnonaccred
Joined
May 10, 2018
Location
California
Here is my chat with "Usher" this Casino wasted my time and money. Don't play with posh casino.Scam artist crooks is what they are. They will take your money but good luck getting it back. Posh Casino , you guys are FAKE!


Info: Thank you for choosing to chat with us. An agent will be with you shortly.
Info: You are now chatting with Usher.
Kenjakala: Hey anyone working on the phones?
Kenjakala: Nobody answers. I figured since I'm calling normal hours someone will pick up
Kenjakala: I'm sort of frustrated I'm trying to get paid out and. It's VERY COMPLICATED. . I have spent almost an hour now with no customer service help AT ALL
Kenjakala: You answered me quickly earlier. Are you here? It shows your online
Usher: Thank you for waiting. I'll be with you in just a moment.
Usher:
Hello. Allow me a moment please while I check your account.

Usher:
I'm here to help you out, how can I assist you today?

Kenjakala: It it really this difficult to claim my winning?
Kenjakala: I'm still on hold with nobody answering the phone.
Usher:
Let me check your account please.

Kenjakala: ??? Is this a joke? I have spent over 40 min wait time on the phone with no service.
Kenjakala: What's the delay?
Kenjakala: All I'm trying to do is get paid
Usher:
I was checking your account and I didn't see any payout.

Kenjakala: I have $400 in winnings I'm trying to get paid out I don't have my old credit card that I would use at your place a long time ago
Kenjakala: I sent my driver's license picture front and back and I sent you a medical bill with my address on there but I don't have a credit card so what am I supposed to do?
Kenjakala: I said I wanted a wire transfer and it said congratulations your wire transfer is in coming. Since y'all don't have my bank info I canceled it immediately thinking to myself where the hell is my money going to go
Kenjakala: I already had one casino screw me over with my money. I feel like you guys are going to do the same thing as well
Kenjakala: Yes it's free play I won my money with. Do you guys really pay out or is this just a bunch of BS?
Kenjakala: I called customer service waited on the phone for over 20 minutes today over 20 minutes last night.
Kenjakala: No answer
Usher:
Let see if there's any other document that you can send instead of the credit card that you don't have.

Kenjakala: I sent you my billing statement. My driver license. Why would you need my credit card if I haven't even used it yet recently.
Kenjakala: I would want my money put in my bank account I would think you'd want that information instead of a credit card that I've never used
Usher:
That's the basic information that we required in order to complete the verification on your account.

Kenjakala: Ok.. but then how do you transfer the money into my account then ?
Kenjakala: Check it out. You get that money into my account I will transfer you $100 in PayPal. I'll send it instantly no wait no credit cards nothing like that all you got to do is give me your email and I'll send you $100 and PayPal if you can get that money transferred into my account
Usher: I'm sorry for the delay. I'll be right with you.
Usher:
The document department already check your information. All your documents are complete.

Kenjakala: Hey I'm not joking about the money I will give you a hundred bucks. The delay is killing me I've been waiting since last night I've been trying to get this money see if it's real seeing if it's true but the longer I wait the more I'm time is money and I've been waiting a long time not even sure if it's even worth it anymore
Usher:
Remember it takes 7-10 business days for the approval, after that 7-10 business days to be worked on by the third party processors and if you chose a wire transfer another 4-10 business days for the wire to reflect in the bank account
Time frames may vary due to processor limitations and availability.

Usher:
You can go ahead and request your winnings.

Kenjakala: As soon as the money arrives. I will paplypal you $100
Usher:
Once the withdrawal department approves your payouts they will send you and email asking for the withdrawal method.

Kenjakala: I swear on my dead mother and father. How do I do the withdrawal?
Kenjakala: Send me your email and Ill send that as a tip to you.
Kenjakala: What is the quickest way to get paid? Once i tell them how I want to get paid. Then how long is that wait going to take? I been through. This before.
Kenjakala: When I say I want to make a withdrawal the first question it asks is how do I want to get paid?
Kenjakala: Please correct me if I'm wrong
Usher: I'll be right with you.
Kenjakala: Is there a manager I can speak to over the phone?
Kenjakala: I'm not upset with you. I know your doing your job
Usher: Thank you for waiting. I'll be with you in just a moment.
Usher:
Remember it takes 7-10 business days for the approval, after that 7-10 business days to be worked on by the third party processors and if you chose a wire transfer another 4-10 business days for the wire to reflect in the bank account

Kenjakala: At least your chatting with me. So I'm not pissed at you. I just want to speak to management about this whole process and ordeal that I have to go through to get paid out
Kenjakala: Is this how it works every time I get paid out?
Usher:
The withdrawal department need to approves your payout first and then they will send you an email asking for the withdrawal method.

Usher:
That's correct that's how it works.

Kenjakala: I understand that I've been through this process before. It just drags on and on and it never end up getting paid. So if I pay you guys to play it's instant but when I withdraw my money it takes a month?
Usher: I'm sorry for the delay. I'll be right with you.
Kenjakala: 7 to 10 days for "approval" 7 - 10 "third party to work on"? Bro. There has been a delay through this entire chat. Can I speak to management or can you have them contact me?
Usher:
That's correct it could be less than a month.

Kenjakala: I'm not satisfied with this answer. What about my cc? I didn't even give you that info yet and your telling me everything is all good.
Kenjakala: I don't want to add on to my 7 to 10 days.
Usher:
Yes the document department check out your account.

Kenjakala: "oh you didn't add in your cc info Mr. Kurose. Please send it now. Allow 7 to 10 day process before we send you payment"
Kenjakala: Ok. That's great. But they don't have my cc info or bank info
Kenjakala: Do you understand what I'm saying here?
Kenjakala: I'm saving this chat Info for reference in case I need to prove my point.
Usher:
Mr. Kurose I will explain you how it works. Please pay attention.

Kenjakala: Do you guys have managers or supervisors? Can we talk over the phone?
Kenjakala: Much easier and quicker.
Kenjakala: Have you heard of kirin casino.. payment is instant.
Kenjakala: You guys should operate the way they do.
Usher:
You need to request your winnings, then the withdrawal department will take 7 to 10 business days to be approved. Once the withdrawal department approves your payout you will get an email asking for the withdrawal method that you would like to get your winnings, it could be Bitcoins, bank wire or international check, depends of the withdrawal method that you would to get you winnings you need to send us specific information about your bank and your account.

Kenjakala: You guys dont PayPal or Bitcoin? Payment is instant
Usher:
Please let me know if I'm being clear.

Kenjakala: Actually I don't trust getting paid by Bitcoin at this point. International check will be complicated... You know what.. can I just donate this all to you and have you guys delete my information and email and to never be bothered again? I don't trust you guys and I don't believe this is a real deal paying casino. This is all too complicated. The service I get is horrible. Nobody answers the phone. This is all just too strange.
Kenjakala: And to top it off you have no management there!
Kenjakala: I would rather give my winnings then find out later I been played for a fool and. Wasted my time.
Kenjakala: Believe me. I'm saving this chat transcript to show my time wasted on here over my winning that I got for free play. This is seriously outrageously insane.
Usher:
Just a moment while I close your account.

Kenjakala: Wow that was quick
Info: The chat transcript will be sent to: *snip* at the end of your chat.
Kenjakala: Your welcome for the money
Kenjakala: That's $400 I won. Just for you!
Kenjakala: About 4 hrs or b.s. play time and hold time wasted on my end.
Kenjakala: I hope this chat conversation will help other customers. Get a idea of how posh casino works.
Usher:
We respect your decision and your opinion if at anytime you would like to comeback you are more than welcome to do it.

Kenjakala: Why would I want be back. You all just blew my $400
Usher:
Your account is closed. Is there anything else that I can assist you with?
Yeah, i'm now waiting almost a year on payouts. Granted, they have paid me over $30,000, but a year!?!?!?!? Good luck!
 

Kenjakala

Newbie member
Joined
Apr 18, 2022
Location
Jacksonville FL.
It was very difficult reading this. I kind of feel bad for Usher the customer service rep... He was calm, cool and collected
and handled your aggressiveness pretty professionally.

You should of just accepted Bitcoin as the method of payout and waited. You won from a freebie! Pick up a hobby
for 7-10 business days until your money arrives.
I would be calm collective myself.. Copy and pasting the same thing over and over is pretty simple. His CS was nothing but "cntrl c" "cntrl. V" Still in my opinion that not good customer service at all. After reading the replies from this thread. I am very glad. I did not wait the 7 to 10 days to get approved for the check.. OVERALL POINT... DON'T WASTE YOUR TIME WITH POSH. THEY SUCK.
 

Ninamarie57

Newbie member
Joined
May 14, 2020
Location
usa
Wow that's a rough convo. The only way to get your pay fast is bitcoin. You would have had to make a deposit via bitcoin. Mine seemed like a process but I then turned around and made my deposit via bitcoin and got my winnings 2 days later. But no sense in explaining more since you closed your account. Maybe next time be a bit more patient and ask a casino which is the fastest way to get paid. And make your first deposit that way.
 

Cruel Dave

Newbie member
PABnonaccred
Joined
May 10, 2018
Location
California
Here is my chat with "Usher" this Casino wasted my time and money. Don't play with posh casino.Scam artist crooks is what they are. They will take your money but good luck getting it back. Posh Casino , you guys are FAKE!


Info: Thank you for choosing to chat with us. An agent will be with you shortly.
Info: You are now chatting with Usher.
Kenjakala: Hey anyone working on the phones?
Kenjakala: Nobody answers. I figured since I'm calling normal hours someone will pick up
Kenjakala: I'm sort of frustrated I'm trying to get paid out and. It's VERY COMPLICATED. . I have spent almost an hour now with no customer service help AT ALL
Kenjakala: You answered me quickly earlier. Are you here? It shows your online
Usher: Thank you for waiting. I'll be with you in just a moment.
Usher:
Hello. Allow me a moment please while I check your account.

Usher:
I'm here to help you out, how can I assist you today?

Kenjakala: It it really this difficult to claim my winning?
Kenjakala: I'm still on hold with nobody answering the phone.
Usher:
Let me check your account please.

Kenjakala: ??? Is this a joke? I have spent over 40 min wait time on the phone with no service.
Kenjakala: What's the delay?
Kenjakala: All I'm trying to do is get paid
Usher:
I was checking your account and I didn't see any payout.

Kenjakala: I have $400 in winnings I'm trying to get paid out I don't have my old credit card that I would use at your place a long time ago
Kenjakala: I sent my driver's license picture front and back and I sent you a medical bill with my address on there but I don't have a credit card so what am I supposed to do?
Kenjakala: I said I wanted a wire transfer and it said congratulations your wire transfer is in coming. Since y'all don't have my bank info I canceled it immediately thinking to myself where the hell is my money going to go
Kenjakala: I already had one casino screw me over with my money. I feel like you guys are going to do the same thing as well
Kenjakala: Yes it's free play I won my money with. Do you guys really pay out or is this just a bunch of BS?
Kenjakala: I called customer service waited on the phone for over 20 minutes today over 20 minutes last night.
Kenjakala: No answer
Usher:
Let see if there's any other document that you can send instead of the credit card that you don't have.

Kenjakala: I sent you my billing statement. My driver license. Why would you need my credit card if I haven't even used it yet recently.
Kenjakala: I would want my money put in my bank account I would think you'd want that information instead of a credit card that I've never used
Usher:
That's the basic information that we required in order to complete the verification on your account.

Kenjakala: Ok.. but then how do you transfer the money into my account then ?
Kenjakala: Check it out. You get that money into my account I will transfer you $100 in PayPal. I'll send it instantly no wait no credit cards nothing like that all you got to do is give me your email and I'll send you $100 and PayPal if you can get that money transferred into my account
Usher: I'm sorry for the delay. I'll be right with you.
Usher:
The document department already check your information. All your documents are complete.

Kenjakala: Hey I'm not joking about the money I will give you a hundred bucks. The delay is killing me I've been waiting since last night I've been trying to get this money see if it's real seeing if it's true but the longer I wait the more I'm time is money and I've been waiting a long time not even sure if it's even worth it anymore
Usher:
Remember it takes 7-10 business days for the approval, after that 7-10 business days to be worked on by the third party processors and if you chose a wire transfer another 4-10 business days for the wire to reflect in the bank account
Time frames may vary due to processor limitations and availability.

Usher:
You can go ahead and request your winnings.

Kenjakala: As soon as the money arrives. I will paplypal you $100
Usher:
Once the withdrawal department approves your payouts they will send you and email asking for the withdrawal method.

Kenjakala: I swear on my dead mother and father. How do I do the withdrawal?
Kenjakala: Send me your email and Ill send that as a tip to you.
Kenjakala: What is the quickest way to get paid? Once i tell them how I want to get paid. Then how long is that wait going to take? I been through. This before.
Kenjakala: When I say I want to make a withdrawal the first question it asks is how do I want to get paid?
Kenjakala: Please correct me if I'm wrong
Usher: I'll be right with you.
Kenjakala: Is there a manager I can speak to over the phone?
Kenjakala: I'm not upset with you. I know your doing your job
Usher: Thank you for waiting. I'll be with you in just a moment.
Usher:
Remember it takes 7-10 business days for the approval, after that 7-10 business days to be worked on by the third party processors and if you chose a wire transfer another 4-10 business days for the wire to reflect in the bank account

Kenjakala: At least your chatting with me. So I'm not pissed at you. I just want to speak to management about this whole process and ordeal that I have to go through to get paid out
Kenjakala: Is this how it works every time I get paid out?
Usher:
The withdrawal department need to approves your payout first and then they will send you an email asking for the withdrawal method.

Usher:
That's correct that's how it works.

Kenjakala: I understand that I've been through this process before. It just drags on and on and it never end up getting paid. So if I pay you guys to play it's instant but when I withdraw my money it takes a month?
Usher: I'm sorry for the delay. I'll be right with you.
Kenjakala: 7 to 10 days for "approval" 7 - 10 "third party to work on"? Bro. There has been a delay through this entire chat. Can I speak to management or can you have them contact me?
Usher:
That's correct it could be less than a month.

Kenjakala: I'm not satisfied with this answer. What about my cc? I didn't even give you that info yet and your telling me everything is all good.
Kenjakala: I don't want to add on to my 7 to 10 days.
Usher:
Yes the document department check out your account.

Kenjakala: "oh you didn't add in your cc info Mr. Kurose. Please send it now. Allow 7 to 10 day process before we send you payment"
Kenjakala: Ok. That's great. But they don't have my cc info or bank info
Kenjakala: Do you understand what I'm saying here?
Kenjakala: I'm saving this chat Info for reference in case I need to prove my point.
Usher:
Mr. Kurose I will explain you how it works. Please pay attention.

Kenjakala: Do you guys have managers or supervisors? Can we talk over the phone?
Kenjakala: Much easier and quicker.
Kenjakala: Have you heard of kirin casino.. payment is instant.
Kenjakala: You guys should operate the way they do.
Usher:
You need to request your winnings, then the withdrawal department will take 7 to 10 business days to be approved. Once the withdrawal department approves your payout you will get an email asking for the withdrawal method that you would like to get your winnings, it could be Bitcoins, bank wire or international check, depends of the withdrawal method that you would to get you winnings you need to send us specific information about your bank and your account.

Kenjakala: You guys dont PayPal or Bitcoin? Payment is instant
Usher:
Please let me know if I'm being clear.

Kenjakala: Actually I don't trust getting paid by Bitcoin at this point. International check will be complicated... You know what.. can I just donate this all to you and have you guys delete my information and email and to never be bothered again? I don't trust you guys and I don't believe this is a real deal paying casino. This is all too complicated. The service I get is horrible. Nobody answers the phone. This is all just too strange.
Kenjakala: And to top it off you have no management there!
Kenjakala: I would rather give my winnings then find out later I been played for a fool and. Wasted my time.
Kenjakala: Believe me. I'm saving this chat transcript to show my time wasted on here over my winning that I got for free play. This is seriously outrageously insane.
Usher:
Just a moment while I close your account.

Kenjakala: Wow that was quick
Info: The chat transcript will be sent to: *snip* at the end of your chat.
Kenjakala: Your welcome for the money
Kenjakala: That's $400 I won. Just for you!
Kenjakala: About 4 hrs or b.s. play time and hold time wasted on my end.
Kenjakala: I hope this chat conversation will help other customers. Get a idea of how posh casino works.
Usher:
We respect your decision and your opinion if at anytime you would like to comeback you are more than welcome to do it.

Kenjakala: Why would I want be back. You all just blew my $400
Usher:
Your account is closed. Is there anything else that I can assist you with?
Sorry to hear this, however, they have paid me every time, well over $40,000, but it's now taking them close to a YEAR to pay me!! Ridiculous!
Funny how they were more than willing to close your acct instantly after you told them to keep it, aholes
 

ScornedLady2013

Newbie member
Joined
Jun 25, 2013
Location
Mableton, Georgia
Here is my chat with "Usher" this Casino wasted my time and money. Don't play with posh casino.Scam artist crooks is what they are. They will take your money but good luck getting it back. Posh Casino , you guys are FAKE!


Info: Thank you for choosing to chat with us. An agent will be with you shortly.
Info: You are now chatting with Usher.
Kenjakala: Hey anyone working on the phones?
Kenjakala: Nobody answers. I figured since I'm calling normal hours someone will pick up
Kenjakala: I'm sort of frustrated I'm trying to get paid out and. It's VERY COMPLICATED. . I have spent almost an hour now with no customer service help AT ALL
Kenjakala: You answered me quickly earlier. Are you here? It shows your online
Usher: Thank you for waiting. I'll be with you in just a moment.
Usher:
Hello. Allow me a moment please while I check your account.

Usher:
I'm here to help you out, how can I assist you today?

Kenjakala: It it really this difficult to claim my winning?
Kenjakala: I'm still on hold with nobody answering the phone.
Usher:
Let me check your account please.

Kenjakala: ??? Is this a joke? I have spent over 40 min wait time on the phone with no service.
Kenjakala: What's the delay?
Kenjakala: All I'm trying to do is get paid
Usher:
I was checking your account and I didn't see any payout.

Kenjakala: I have $400 in winnings I'm trying to get paid out I don't have my old credit card that I would use at your place a long time ago
Kenjakala: I sent my driver's license picture front and back and I sent you a medical bill with my address on there but I don't have a credit card so what am I supposed to do?
Kenjakala: I said I wanted a wire transfer and it said congratulations your wire transfer is in coming. Since y'all don't have my bank info I canceled it immediately thinking to myself where the hell is my money going to go
Kenjakala: I already had one casino screw me over with my money. I feel like you guys are going to do the same thing as well
Kenjakala: Yes it's free play I won my money with. Do you guys really pay out or is this just a bunch of BS?
Kenjakala: I called customer service waited on the phone for over 20 minutes today over 20 minutes last night.
Kenjakala: No answer
Usher:
Let see if there's any other document that you can send instead of the credit card that you don't have.

Kenjakala: I sent you my billing statement. My driver license. Why would you need my credit card if I haven't even used it yet recently.
Kenjakala: I would want my money put in my bank account I would think you'd want that information instead of a credit card that I've never used
Usher:
That's the basic information that we required in order to complete the verification on your account.

Kenjakala: Ok.. but then how do you transfer the money into my account then ?
Kenjakala: Check it out. You get that money into my account I will transfer you $100 in PayPal. I'll send it instantly no wait no credit cards nothing like that all you got to do is give me your email and I'll send you $100 and PayPal if you can get that money transferred into my account
Usher: I'm sorry for the delay. I'll be right with you.
Usher:
The document department already check your information. All your documents are complete.

Kenjakala: Hey I'm not joking about the money I will give you a hundred bucks. The delay is killing me I've been waiting since last night I've been trying to get this money see if it's real seeing if it's true but the longer I wait the more I'm time is money and I've been waiting a long time not even sure if it's even worth it anymore
Usher:
Remember it takes 7-10 business days for the approval, after that 7-10 business days to be worked on by the third party processors and if you chose a wire transfer another 4-10 business days for the wire to reflect in the bank account
Time frames may vary due to processor limitations and availability.

Usher:
You can go ahead and request your winnings.

Kenjakala: As soon as the money arrives. I will paplypal you $100
Usher:
Once the withdrawal department approves your payouts they will send you and email asking for the withdrawal method.

Kenjakala: I swear on my dead mother and father. How do I do the withdrawal?
Kenjakala: Send me your email and Ill send that as a tip to you.
Kenjakala: What is the quickest way to get paid? Once i tell them how I want to get paid. Then how long is that wait going to take? I been through. This before.
Kenjakala: When I say I want to make a withdrawal the first question it asks is how do I want to get paid?
Kenjakala: Please correct me if I'm wrong
Usher: I'll be right with you.
Kenjakala: Is there a manager I can speak to over the phone?
Kenjakala: I'm not upset with you. I know your doing your job
Usher: Thank you for waiting. I'll be with you in just a moment.
Usher:
Remember it takes 7-10 business days for the approval, after that 7-10 business days to be worked on by the third party processors and if you chose a wire transfer another 4-10 business days for the wire to reflect in the bank account

Kenjakala: At least your chatting with me. So I'm not pissed at you. I just want to speak to management about this whole process and ordeal that I have to go through to get paid out
Kenjakala: Is this how it works every time I get paid out?
Usher:
The withdrawal department need to approves your payout first and then they will send you an email asking for the withdrawal method.

Usher:
That's correct that's how it works.

Kenjakala: I understand that I've been through this process before. It just drags on and on and it never end up getting paid. So if I pay you guys to play it's instant but when I withdraw my money it takes a month?
Usher: I'm sorry for the delay. I'll be right with you.
Kenjakala: 7 to 10 days for "approval" 7 - 10 "third party to work on"? Bro. There has been a delay through this entire chat. Can I speak to management or can you have them contact me?
Usher:
That's correct it could be less than a month.

Kenjakala: I'm not satisfied with this answer. What about my cc? I didn't even give you that info yet and your telling me everything is all good.
Kenjakala: I don't want to add on to my 7 to 10 days.
Usher:
Yes the document department check out your account.

Kenjakala: "oh you didn't add in your cc info Mr. Kurose. Please send it now. Allow 7 to 10 day process before we send you payment"
Kenjakala: Ok. That's great. But they don't have my cc info or bank info
Kenjakala: Do you understand what I'm saying here?
Kenjakala: I'm saving this chat Info for reference in case I need to prove my point.
Usher:
Mr. Kurose I will explain you how it works. Please pay attention.

Kenjakala: Do you guys have managers or supervisors? Can we talk over the phone?
Kenjakala: Much easier and quicker.
Kenjakala: Have you heard of kirin casino.. payment is instant.
Kenjakala: You guys should operate the way they do.
Usher:
You need to request your winnings, then the withdrawal department will take 7 to 10 business days to be approved. Once the withdrawal department approves your payout you will get an email asking for the withdrawal method that you would like to get your winnings, it could be Bitcoins, bank wire or international check, depends of the withdrawal method that you would to get you winnings you need to send us specific information about your bank and your account.

Kenjakala: You guys dont PayPal or Bitcoin? Payment is instant
Usher:
Please let me know if I'm being clear.

Kenjakala: Actually I don't trust getting paid by Bitcoin at this point. International check will be complicated... You know what.. can I just donate this all to you and have you guys delete my information and email and to never be bothered again? I don't trust you guys and I don't believe this is a real deal paying casino. This is all too complicated. The service I get is horrible. Nobody answers the phone. This is all just too strange.
Kenjakala: And to top it off you have no management there!
Kenjakala: I would rather give my winnings then find out later I been played for a fool and. Wasted my time.
Kenjakala: Believe me. I'm saving this chat transcript to show my time wasted on here over my winning that I got for free play. This is seriously outrageously insane.
Usher:
Just a moment while I close your account.

Kenjakala: Wow that was quick
Info: The chat transcript will be sent to: *snip* at the end of your chat.
Kenjakala: Your welcome for the money
Kenjakala: That's $400 I won. Just for you!
Kenjakala: About 4 hrs or b.s. play time and hold time wasted on my end.
Kenjakala: I hope this chat conversation will help other customers. Get a idea of how posh casino works.
Usher:
We respect your decision and your opinion if at anytime you would like to comeback you are more than welcome to do it.

Kenjakala: Why would I want be back. You all just blew my $400
Usher:
Your account is closed. Is there anything else that I can assist you with?
Oh Ya! I've Been There Done That Many Times With Posh! They ARE Huge Time-Wasters and Sometimes I Think the "customer service reps" are half-asleep......because it takes Forever for them to answer your simple question. I am DONE with POSH......as of last month (April 17, 2022).
 

fergyfergferg

Newbie member
Joined
Sep 29, 2022
Location
south carolina
Wow that's a rough convo. The only way to get your pay fast is bitcoin. You would have had to make a deposit via bitcoin. Mine seemed like a process but I then turned around and made my deposit via bitcoin and got my winnings 2 days later. But no sense in explaining more since you closed your account. Maybe next time be a bit more patient and ask a casino which is the fastest way to get paid. And make your first deposit that way.
That fast? I waited well over a month just for them to approve the withdrawal request..now I’m at 3 months and a week and still haven’t been paid. So beyond 4 months and nothing. The cashout is for 1800- I deposited via BTC, and I’m just constantly being told the “3rd party processors are experiencing unusual volume and we cannot give you a time frame at this point”. Mind you I’m getting emails almost every day from them advertising 48 hour BTC withdrawals. It’s incredibly frustrating. I’m happy for you that it worked out.
 

fergyfergferg

Newbie member
Joined
Sep 29, 2022
Location
south carolina
I should’ve done my due diligence and researched them. At the time I can say what I found online was virtually nothing about them. (2-years back roughly).
I received via email their 500- promo with a max 1K cashout and like a fool continued on almost exclusively with posh
 

MegaPari

I-Gaming Industry Representative
Joined
Sep 30, 2022
Location
Limassol
Oh even reading through this chat makes me feel akward. Having vast experience in client management I only can express words of support to the author 😔
 

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