Portofino Casino?

[bolle72]

Portofino Casino? What's it reputation? Any gripes or postitive feedback appreciated on this casino. I downloaded it but I havent played it yet.

 

[caruso]

I've not personally had any issue with Porto. In the past they've paid me quickly, and the manager seemed to be a nice bloke.

But bear one small factor in mind:

Porto is sister to Hampton.

And Hampton currently have a rather large dept.

 

[kniepm]

Is that a large customer service department; or maybe a debt avoidance department?

 

[aceinhole21]

Is that a large customer service department; or maybe a debt avoidance department?

what caruso meant to say is DEBT. and yes, that matter is unresolved, but so long as it is unresolved, I am steering far clear of this group.

 

[mary]

A player with a big win is in a dispute with Hampton. Since Hampton and Portofino are owned/managed by the same folks, some players are waiting to see how this is resolved before making any more deposits.

what caruso meant to say is DEBT. and yes, that matter is unresolved, but so long as it is unresolved, I am steering far clear of this group.

 

[gamblinboi]

here's my grip with portofino/hamptons since you asked.

they sent me an email about a promotion. There were two codes. The first one worked fine, but I lost it all pretty quickly. The next one i tried to use the code but it didn't work. so i talked to their live chat who told me to deposit and would give me the bonus manually. i played and won $70 on top of the bonus.

Come cashout time, they told me I had "combined" the bonuses (wrong, I zeroed out and there was no combining) and thus my winnings were void. I pointed out that this was completely wrong. They came back 2 hours later with the old "You'
re on a negative database" list. If I was on this database (and there's no reason why I would be), why did the system give me the freebie? Why did the customer service rep give me the bonus manually and even encourage me to play there? And WHY send a personalized email to me about this promotion? And MOST importantly, WHY accept my deposit/play? Fact of the matter, I wasn't on any negative databases, and they made it up as a reason not to pay me.

It was a complete bait and switch, and to this day they still owe me $100.

Don't play at portofino's or Hamptons, they're scum.

 

[sirius]

This is a quote from the Hamptons casino guy in the second recording (see Caribbean 21 thread):

"I think you're gonna have to think about this and rethink your priorities and see where you wanna be. I'm not talking about bringing law enforcement into the picture. That's always a possibility but I'm not gonna go down that road. What I'm talking about. I dont wanna meet in another point on the road and then you'll find out what we do here and let me just tell you then, you (sic) will be no turning back. You won't be able to get back to the point where we are right now. Right now we are standing here like friends."

The group had unresolved issues before to do with bonuses. I'm sure Curuso had a problem there once too even though he must have forgotten.

 

[caruso]

'Scuse spelling. Bacc to skool.

My comment about quick payment related to Porto. Beyond that, the Hampton issue Sirius mentioned - just after they opened - was resolved.

 

[bolle72]

Thanks

Thank you for the info, I think I'll just wait on trying that casino.