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PORTOFINO Casino sleezes me

Discussion in 'Online Casino and Poker Complaints - old section' started by paul1, Apr 30, 2003.

  1. paul1

    paul1 Dormant account

    I don't expect help with a RTG casino but I must report what happened so others can be warned.

    I have only been in a few RTG casinos ever. I should have stayed out of Portofino. Afterall, I have read all the warnings at Casinomeister about RTG's. So I guess I deserved this rip off.

    I deposited $100 and got their 100% match when opening in March. At the same time, I clicked the button (or whatever) for an additional $10 welcome bonus. Well, I then went and started playing and never gave it a second thought. Because at most Microgaming Casinos, like I am used to, they usually have a $10 freebie in addition to their regular bonus. No biggie.

    Well, I started off winning and never looked back. I ran it up to over $500. Cash me out. They made me send all my ID and documentation. No problem. They said they received it and will begin processing my cash out. Yeah right. A few days later all the money was reversed back to the account. I called Support. They gave me a run around. I said that I HAD given them the ID and documentation and they conceeding that they had received it. They encouraged me to go back into the casino and try another withdrawal. OK. Whatever. Then they stalled some more. Finally they said that I cannot claim BOTH promos. Huh? What promos? They were talking about that extra $10 I got. I was confused. I told them to keep their bonuses, just pay me my winnings. Nope, they ain't gonna do it.

    They offered me $40, instead of my $520. That's nice. I was HOT! They gave me a second option. They said that I could have my balance reduced to ZERO and start all over again. haha, they're funny.

    Anyway, I won that money fair and square. But they only paid me $40 and returned my deposit.

  2. Casinomeister

    Casinomeister Administrator Staff Member

    Starting this week, Casinomeister is "RTG Free".

    I don't advertise their casinos. I don't help them solve their problems.

    Simple as 'dat.
  3. paul1

    paul1 Dormant account

    I will chaulk this up to a lesson of life. Gee, what would I have done with that extra $400 anyway? I already have enough beer.

    Anyway, I will also advise ANYONE who will ever listen to me to tune in to Casinomeister for their Online Gambling News, and the straight-shooting wisdom of Casinomeister's Bryan Bailey, obviously a man of integrity.
  4. paul1

    paul1 Dormant account

    WOW! Two days later they wrote me and apologized for the misunderstanding. I have my money now. It is in my Neteller.

    Portofino Casino made GOOD and paid me everything.

  5. colincaster

    colincaster Dormant account

    I have had lots of experience with portofino and zero problems. The other day I cashed out a four figure win and had the money in my Neteller account within 12 hours. The problems with RTG sites in general are well documented on this site and elsewhere, but I think portofino just might be one of the good guys unfairly hurt by RTG's poor control.

    Does anyone else have complaints specifically about portofino? It seems like they are pretty responsive to valid concerns aired on this site and others. Bryan, I know you are done with RTG sites, but is portofino possibly an exception to the RTG rule?

  6. mrracetrack

    mrracetrack Dormant account

    Posted by "The Casinomeister"...

    Posted on Wednesday, April 30, 2003 -03:36pm:

    Starting this week, Casinomeister is "RTG Free".

    I don't advertise their casinos. I don't help them solve their problems.

    Simple as 'dat.

    Good for you, Bryan.

    Removing "all RTG Casinos",
    despite the "objections of certain webmasters", to an "overall boycott" of RTG, is a clear and pointed statement of how you feel about the manner in which RTG and their licensee's conduct
    their business.

    RTG and their licensee's have shown time and time again, that they will cheat, lie, steal, manipulate T&C, not respond to e-mails, and generally show a very contemptuous attitude toward legitimate "winning Players".

    Their ethics border on "non existant".

    To the "very few" RTG casinos that have NOT exhibited the above listed traits, you are unfortunately branded with the "Rogue / no good"
    label, due to the "company you keep".

    Numerous "former" RTG casinos have removed themselves from the "overall stench" associated with this company. You might want to consider that as an option.

    A "controversial", but IMO, a "correct" decision on your part, Bryan. You did "the right thing" here.

    People who read this board, and follow your advice on selecting a casino, will benefit from your decision.

    I give Bryan a big "THUMBS UP" on this. :yes:
  7. Casinomeister

    Casinomeister Administrator Staff Member

    Thanks Mr. Racetrack,

    I've been getting slammed by a few individuals concerning some of my feelings on this, but they got slammed as well, so I'm not into the slamming thing anymore.

    I was a tough decision, but I stand my ground. Unfortunately for the good operators, there are a number of portals who will be doing the same (if they haven't done so already). These guys will have to start marketing their casinos on their own.
  8. Antonia1953

    Antonia1953 Senior Member

    My experience with Portofino was very good also. They paid me promptly. Their customer service was both attentive and friendly. It's the only RTG casino I would play at again. It's a shame that RTG's common rogue behavior has hurt the good with the bad. The honest sites should have played a stronger role in bringing the dishonest practices of others under control. The industry needs to establish it's own committees to monitor and regulate the ethical behavior of their peers. Rogue casinos hurt the industry as a whole and every honest casino needs to participate in the process of creating a legitimate corporate presence. If they don't, they'll be reduced to the position of carnival-hawkers.
  9. amandajm

    amandajm Experienced Member

    May i dive in here so as not to strt a new thread?

    It is entirely possible if taken to the extreme that a Portal Owner be a member of the gpwa and advertise solely for 1cnp and Ecash.

    You should never have been a member there Bryan.

    The Bailey protagonists were mostly annoyed that you made your resignation public via your newsletter.

    Now you don't seem to want to talk about.None of it.The GPWA or RTG.

    If you're gonna do something about RTG then talk to us about it Bryan.

    If you tell us you're not wanting it in your forum then i for one won't push it past this post.
  10. Casinomeister

    Casinomeister Administrator Staff Member

    Hi Amandajm,

    Actually, I have said enough about the GPWA and about RTG really. Everything that I have said has been published in my weekly newsletter or in my webcasts. Everything is archived so it's not so difficult to dig up.

    As for my "antagonists" (protagonists are main characters), what I said was directed towards my audience; it wasn't all that public. My audience are those who subscribe to my newsletter, or those who care to listen to my webcasts. So actually it was a private "captive" audience. It just happens that my newsletter made the rounds (it was also posted at Bet2gamble's forum by the webmaster), so it became public via other devices.

    I didn't even start a thread or post my feelings about this situation in my own message board mainly since I felt it was already covered. What has needed to be said has been said.

    But it's not like I'll clam up if anyone has any questions about either case. It's just I have other things to focus on.

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