PokerStars Casino - Genie Jackpot Megaways Stuck!

Powerup

Registered
Joined
Apr 6, 2020
Location
England
Hi,

I was playing this game last night on Pokerstars and got the genie wild feature, the game played through, but at the end of feature it stayed stuck on a loop without clocking up the win numbers or adding to the balance. (Please see screenshot attached)

does anyone know what this would pay and what the outcome would be, when I log out and log back in it starts the spin cycle again and takes me through all the stages as normal but again stops short of accrediting the win.

I’ve contacted their support but have not heard anything back from them yet, reading on other sites people are saying that they can take 10 days to come back!

if anyone has any experience or views regarding this issue, your feedback will be much appreciated. AD61E5DB-F5CA-4901-A968-11D81D65240A.png
 

judgenico

Experienced Member
MM
Joined
Feb 23, 2013
Location
norfolk
just have to be patient im afraid i had a game stuck recently safecracker megaways on pokerstars they sent me an email stating they were aware of the stuck game and would notify me as soon as the provider gets back to them,it didnt take long 2 days i think
 

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