Pokerstars and Sky

nutnut

Meister of Infractions
Joined
Sep 11, 2014
Location
england
only minefield if you self exclude, if you do that you should never gamble again. I time out to take breaks but s self exclude is admitting you have a problem you can't control. This should only ever be used in extreme circustances.
 

danofthewibble

Senior Member
Joined
Jan 2, 2018
Location
UK
Sadly it’s also often the only “obvious” option if you want to close the account. And I’d guess a lot of people use it for that reason.

There should be a licence obligation that the account page must offer an immediate link to close the account. Not an email request. A simple button.
 

shadow123

Ueber Meister
MM
Joined
Mar 19, 2008
Location
midlands
Yep shouldnt have done but at the time I didnt realize the implications,I was pissed off with 32red stopping
flushing after doing it for years,dont have a gambling problem just cant find anywhere that wants my money.
I ended up SE,ing at All British as I tried to close the account but they gave a link if I wanted to re open it.
 

Lemon

Aaaaah! Lemon fresh :)
Joined
Mar 14, 2017
Location
Skinton-on-sea
Same ownership, different licences.

This is the problem with casinos changing ownership - and Sky has changed hands a few times in the last recent years - it should not be allowed to retrospectively pass exclusions over cross-licence following a sale. The layman doesn't understand who the Flutter Group are.

There has to be a better way.
I fully agree.

When you join a new online casino you should be checked on the way in, not after 2 days have elapsed. The whole sign-up process needs to be more rigorous, otherwise you end up with loads of 'Casino X banned me and confiscated my balance' complaints, which paint the industry in a very unfavourable light. Trouble is, it might take a while to check and verify a fresh customer, and seeing as most players want to gamble today, not wait until tomorrow, there's bound to be resistance from both sides in adopting something more stringent.

But this is something the UKGC needs to start looking at, not pointless shit like banning turbo play and enforcing 3 second game times.
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
only minefield if you self exclude, if you do that you should never gamble again. I time out to take breaks but s self exclude is admitting you have a problem you can't control. This should only ever be used in extreme circustances.
Spent over 8k in 2 days with them and was over a issue regarding payments.
Not addiction based nor refused free stuff.
Just pathetic service considering the amount I was owed and spending at the time.
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
Sadly it’s also often the only “obvious” option if you want to close the account. And I’d guess a lot of people use it for that reason.

There should be a licence obligation that the account page must offer an immediate link to close the account. Not an email request. A simple button.
Just tried to contact sky Vegas, phone option is off and chat looks to be taking forever.
Don’t want deposits or anything back as since 2016 self exclusion at betfair sky Vegas paid me no issue, just need clarification that should I win a life changing amount going forward previous betfair issues won’t hamper me...
 

danofthewibble

Senior Member
Joined
Jan 2, 2018
Location
UK
Aye, Sky and Betfair will only have come under the same ownership since 2018. They've probably not noticed, but if they want to check, sensible to know first.
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
Aye, Sky and Betfair will only have come under the same ownership since 2018. They've probably not noticed, but if they want to check, sensible to know first.
That’s what I’m trying to do, no way will I gamble a penny without written clarification all is ok going forward.
 

Downsman

Senior Member
MM
Joined
Aug 11, 2019
Location
Kent
Betfair closed my account last year, hope the Sky one doesn't suffer the same fate. :confused:
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
This is my issue. My betfair SE was 2016 not gambling related.
contacted sky and had no reply as yet.
 

Downsman

Senior Member
MM
Joined
Aug 11, 2019
Location
Kent
This is my issue. My betfair SE was 2016 not gambling related.
contacted sky and had no reply as yet.

Used Betfair when i was matched betting, lost interest after a while, and when they requested
docs i didn't bother to respond, kinda forgot about it and found the account closed some time later.
Didn't realise there was a connection.
 

pinnit2014

Meister Member
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
This is my issue. My betfair SE was 2016 not gambling related.
contacted sky and had no reply as yet.

Skys Support is William Hill Standard; pretty poor; last time I sat waiting on their chat for half an hour; went to get a smoke (20 seconds to find a lighter and back) and the agent had closed it cos I didn’t reply in time. Time before that it took 7weeks to sort out a lost ten quid deposit.
 

EkJR

Senior Member
MM
Joined
Feb 3, 2018
Location
Glasgow
Still absolutely no response from Pokerstars although they did kindly withdraw my 14p balance back to me, great bunch of lads. Seriously though, 20 days, 2 complaints, zero response. Not good enough particularly as they are part of the "mega group" of a ton of the biggest bookies/casinos in the land.

Also last week got an email to say my Betfair account has been shut down, not that I ever used it.
 

EkJR

Senior Member
MM
Joined
Feb 3, 2018
Location
Glasgow
Frightening, still zero response from these clowns. Anyone aware of an escalation point at group level I.e Flutter? Now 7 emails deep that have been sent to numerous teams and absolutely zero response. Completely unacceptable.
 

EkJR

Senior Member
MM
Joined
Feb 3, 2018
Location
Glasgow
You got your 14p balance back mate, every cloud and all.....

Oh I know...at least I didnt have to chase them lol! Dont even care about the money, I just want a formal response particularly as Betfair have shelved my account as well now due to this.
 

goatwack

Get dunked, big buns!
Joined
Aug 29, 2012
Location
Londonia
It's easy to be dismissive of 14p, as it's generally not a life-altering amount.

Things get a tad more serious however when talking about that poster a while back who spent 6 years chasing up £1

It puts things in perspective, and is somewhat humbling if truth be told
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
It's easy to be dismissive of 14p, as it's generally not a life-altering amount.

Things get a tad more serious however when talking about that poster a while back who spent 6 years chasing up £1

It puts things in perspective, and is somewhat humbling if truth be told
That much is true, we live and learn.
Thank god for small mercies, 14p or a returned pound to the disgruntled player..
 

EkJR

Senior Member
MM
Joined
Feb 3, 2018
Location
Glasgow
It's easy to be dismissive of 14p, as it's generally not a life-altering amount.

Things get a tad more serious however when talking about that poster a while back who spent 6 years chasing up £1

It puts things in perspective, and is somewhat humbling if truth be told

That was class! "Less than £1".

I just dont like ignorance....so I'll keep chasing for a response. It needs explanation!
 
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