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Pokerroom locked my account and refuse to answer mails!

Discussion in 'Casinomeister's Poker Room' started by maimer, Mar 10, 2006.

    Mar 10, 2006
  1. maimer

    maimer Dormant account

    Occupation:
    Student
    Location:
    Denmark
    I was wondering if anybody have a contact number for pokerroom. They locked my account 3 weeks ago, because I used the wrong pin on my mobile games. Since then they have ignored all my mails (I sent about 6 through 6 days) and my account remain locked and my funds confiscated.

    Really weird behaviour.. They write that they have 24/7 support, but that apperently only aplies if they feel like answering specific request. If you live in the US or Britain you can have live support and phone support, but for us that live in ROW there is only the "I think we will just ignore that mail" Email adresse.

    Really steemed of at their behaviour..
     
  2. Mar 10, 2006
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I've just emailed the Pokerroom rep. Sorry not to have gotten to your PAB yet.They are a bit backlogged at the moment.

    But I am making progress. :D
     
    1 person likes this.
  4. Mar 10, 2006
  5. carly

    carly Dormant account

    Occupation:
    Account Manager
    Location:
    Sweden
    Hi,

    Please let me know your nickname and I will get this looked into ASAP.

    Thanks,
    Carly
     
  6. Mar 10, 2006
  7. maimer

    maimer Dormant account

    Occupation:
    Student
    Location:
    Denmark
    Hi Bryan and thanks for your help!...

    The account has been reopened and support is magically answering all my mails within hours.. Even the bitchy ones ;)

    So what can I say other than thank god for casino meister !
     

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