Pokerroom.com sucks!

[gamblersclub]

Here is how pokerroom.com treat their customer:

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[winbig]

Soooo.....

I definately don't agree with the way they handled this, but why didn't you just take a screenshot when you're on moneybookers website showing the $50 deposit, and send that to them along with a note telling them you never used a credit card?

 

[NoMouthToScream]

Yeah, it took too long. But as winbig stated, the solution should be pretty simple and should not cause that much aggravation to you or them.

 

[gamblersclub]

Soooo.....

I definately don't agree with the way they handled this, but why didn't you just take a screenshot when you're on moneybookers website showing the $50 deposit, and send that to them along with a note telling them you never used a credit card?

I did... They just didn't care to check it. Well, it's been 8 months and I had forgotten about it, until I got their newletter yesterday and got pissed again

 

[Casinomeister]

I can understand getting frustrated, but aren't you getting a bit carried away? What have you done to solve your problem besides trying to harm their business with your "sucks" website.

Have you PMd Pokerroom? (as per the forum rules for posting complaints).
https://www.casinomeister.com/forums/members/

Have you contaced Tex Resse at eCOGRA?

You do not have permission to view link Log in or register now.

Have you asked me to look into this by filling out a PAB?
https://www.casinomeister.com/player-arbitration-pab/

You should have read this before posting your complaint:

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[gamblersclub]

What have you done to solve your problem besides trying to harm their business with your "sucks" website.

1. I emailed them several times.
2. supplied all information they requested (ID), twice.
3. called them.
4. waited long enough.

I think I've done everything they could possibly expect from a player to do.

Have you PMd Pokerroom? (as per the forum rules for posting complaints).
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Contacting them thru 3rd party website doesnt seem to be normal procedure to resolve a problem. I guess it could help, if I new about casinomeister.com when it happened. But I cant know every website on the internet.

I see the problem as lack of coordination between their departments and complete ignorance. Im sure they have tens of thousands happy customers, unfortunately Im not one of them. I think its the biggest problem for most (if not all) big companies - their support. Microsoft they couldnt sort ATi driver issue, which I later found to described on their website. HP couldnt answer why my new LaserJet cant print properly (faulty cartridge). Linksys couldnt solve a problem with dual-wan router not detecting when one of the two lines is disconnected (solved with firmware update few months later). PayPal - great support when they launched and then PayPalSucks.com came up I didnt believe PayPal can actually block your account if you havent done anything to abuse the system. I was wrong

 

[Casinomeister]

Contacting them thru 3rd party website doesnt seem to be normal procedure to resolve a problem. I guess it could help, if I new about casinomeister.com when it happened. But I cant know every website on the internet...

Sure, but you took the time to join this forum. And since you are a member, and PokerRoom.com is a member, it only makes sense to let them know you are posting all of this. This forum is designed to solve problems, not to exacerbate them. That's all.

I've given them a heads up on this thread and hope it can be sorted soon.

But then, what would motivate them to assist you after you upload a website like yours?

 

[whiterat1]

Their CS Email turn around is two weeks. The casino contact here, however helped me out in less than 24 hours with my question. I can not figure out how you can run a business like that.