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Pokerroom.com sucks!

Discussion in 'Poker Complaints' started by gamblersclub, Jul 24, 2006.

    Jul 24, 2006
  1. gamblersclub

    gamblersclub Dormant account

    Occupation:
    none
    Location:
    In front of my PC :)
    Here is how pokerroom.com treat their customer:

    You must register/login in order to see the link.

    :mad: :mad: :mad: :mad: :mad: :mad:
     
    gamblersclub, Jul 24, 2006
    #1
    2. Jul 24, 2006
  2. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    Soooo.....

    I definately don't agree with the way they handled this, but why didn't you just take a screenshot when you're on moneybookers website showing the $50 deposit, and send that to them along with a note telling them you never used a credit card?
     
    winbig, Jul 24, 2006
    #2
    3. Jul 24, 2006
  3. NoMouthToScream

    NoMouthToScream Experienced Member

    Occupation:
    Employed
    Location:
    USA
    Yeah, it took too long. But as winbig stated, the solution should be pretty simple and should not cause that much aggravation to you or them.
     
    NoMouthToScream, Jul 24, 2006
    #3
    4. Jul 24, 2006
  4. gamblersclub

    gamblersclub Dormant account

    Occupation:
    none
    Location:
    In front of my PC :)
    I did... They just didn't care to check it. Well, it's been 8 months and I had forgotten about it, until I got their newletter yesterday and got pissed again ;)
     
    gamblersclub, Jul 24, 2006
    #4
    5. Jul 24, 2006
  5. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I can understand getting frustrated, but aren't you getting a bit carried away? What have you done to solve your problem besides trying to harm their business with your "sucks" website.

    Have you PMd Pokerroom? (as per the forum rules for posting complaints).
    http://www.casinomeister.com/forums/members/pokerroom-com.html

    Have you contaced Tex Resse at eCOGRA?
    You must register/login in order to see the link.

    Have you asked me to look into this by filling out a PAB?
    http://www.casinomeister.com/problems.html

    You should have read this before posting your complaint:

    http://www.casinomeister.com/forums...s/13171-must-read-posting-your-complaint.html
     
    Casinomeister, Jul 24, 2006
    #5
    6. Jul 24, 2006
  6. gamblersclub

    gamblersclub Dormant account

    Occupation:
    none
    Location:
    In front of my PC :)
    1. I emailed them several times.
    2. supplied all information they requested (ID), twice.
    3. called them.
    4. waited long enough.

    I think I've done everything they could possibly expect from a player to do.

    Contacting them thru 3rd party website doesnt seem to be normal procedure to resolve a problem. I guess it could help, if I new about casinomeister.com when it happened. But I cant know every website on the internet.

    I see the problem as lack of coordination between their departments and complete ignorance. Im sure they have tens of thousands happy customers, unfortunately Im not one of them. I think its the biggest problem for most (if not all) big companies - their support. Microsoft they couldnt sort ATi driver issue, which I later found to described on their website. HP couldnt answer why my new LaserJet cant print properly (faulty cartridge). Linksys couldnt solve a problem with dual-wan router not detecting when one of the two lines is disconnected (solved with firmware update few months later). PayPal - great support when they launched and then PayPalSucks.com came up I didnt believe PayPal can actually block your account if you havent done anything to abuse the system. I was wrong
     
    gamblersclub, Jul 24, 2006
    #6
    7. Jul 24, 2006
  7. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Sure, but you took the time to join this forum. And since you are a member, and PokerRoom.com is a member, it only makes sense to let them know you are posting all of this. This forum is designed to solve problems, not to exacerbate them. That's all.

    I've given them a heads up on this thread and hope it can be sorted soon.

    But then, what would motivate them to assist you after you upload a website like yours?
     
    Casinomeister, Jul 24, 2006
    #7
    8. Jul 25, 2006
  8. whiterat1

    whiterat1 Dormant account

    Occupation:
    none
    Location:
    chicago
    Their CS Email turn around is two weeks. The casino contact here, however helped me out in less than 24 hours with my question. I can not figure out how you can run a business like that.
     
    whiterat1, Jul 25, 2006
    #8

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