Poker Complaint Poker Stars - poker fraud

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia

cslate

Banned User - potty mouth flaming
Joined
Jan 14, 2004
Location
halifax novascotia
Well i figured i would email pokerstars in regards to the security issues here is my question with the response.





On Tue, Apr 29, 2008 at 1:12 PM, [email protected]> wrote:
>
>> Hi, I have recently been told your site allows people to use fraudulent
>> cards on there accounts, this leads to chip dumping etc.....leads to many
>> issues.
>>
>>
>> My user name is...xxxxx
>>
>> Thanks


Here is the response.

Hello Craig,

Thank you for contacting PokerStars.

Please be aware that the integrity of the PokerStars site is impeccable.
No site makes a greater effort to ensure a fair game for all players. You
may rely on accurate accounting of your funds, and fast, dependable
cashouts.

Please rest assured that we do not accept the use of fraudulent cards on
PokerStars. We have an extensive arsenal of detection tools in order to
ensure and enforce our policies.

Please be also informed that in order for your purchases to be successful,
the cardholder's information must match the information in your PokerStars
account. This means the full name and mailing address must be the same. No
purchases will be accepted using a card other than your own.

For more information about our Privacy policy you may visit:

You do not have permission to view link Log in or register now.


For your information, our Account Security Department and Games Security
departments make a great effort to enforce our policies.

You can read our tournament rules at:

You do not have permission to view link Log in or register now.
 

GaryWatson

Dormant account
Joined
Jun 15, 2007
Location
Europe
Please be also informed that in order for your purchases to be successful,
the cardholder's information must match the information in your PokerStars
account. This means the full name and mailing address must be the same. No
purchases will be accepted using a card other than your own.

I still feel that Pokerstars have very good security measures but this point needs to be improved on.

I looged onto my friends account by accident. He had been playing from my PC previously. I used the auto login.

I used the card in my name on his account. The card had previously been used on my own pokerstars account.

The card processed successfully & I was playing.

The card wasnt fraudulent & I told my friend what happened, but it could have been a stolen card & I could have been using a stolen card to dump chips into another account.

In our case it made no difference but pokerstars need to check into how this happended to close this security flaw
 
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