- Joined
- Dec 17, 2010
- Location
- Arad
Hello, i am new to this forum so i hope this is the section form mai thread.
My problem is that i had opened an acounnt at Poker 888, and imediatly made a deposit of 30$. Before of the deposit an Live suport girl from 888 told me if i deposit i get an 8$ bonus, so i said ok and made the deposit afther that the girl from suport said it`s ok and i got my 30$ that i deposited and 8$ bonus. All good since here.
Afther a few hours i playd cash games, found a big fish and won about 250$.
So i said, let`s cashout some money, so from the 288$ in my acounnt i cashed out 270$. My cashout apeared in the cashout section waiting to be validated.
Went to slee, when i woke up ? Guess what ? My acounnt "temporally disabled".
No reason why, said i will recive a mail, wich i never recived, so imediatlly send them a mail asking why my acounnt is disabled. Wich i got no answer, only the decision is final.
Sent them another mail if they need some papers or somthing, same answer, threat them with eCogra, and then they wrote me that, my money from my visa card was never takken so i am not entitled to any money won on poker 888 and to restrain from opening other acounnts. And if i want to file a complaing if i think this is what i want to do.
Wrote them again and again and they said the same thing and they said to verifiy my card acounnt details. So i went to the bank printed them my card deposits, so there it is 30$ to eCogra blocked, sent to them waiting for them to collect it. So i sent them the print in mail, and they don't answer me anymore. This thing is going on for 2 weeks, with no answer why my acounnt is disabled.
What should i do ? Should i file a complain somewhere ? Please give me an advice or point me in the right direction.
My problem is that i had opened an acounnt at Poker 888, and imediatly made a deposit of 30$. Before of the deposit an Live suport girl from 888 told me if i deposit i get an 8$ bonus, so i said ok and made the deposit afther that the girl from suport said it`s ok and i got my 30$ that i deposited and 8$ bonus. All good since here.
Afther a few hours i playd cash games, found a big fish and won about 250$.
So i said, let`s cashout some money, so from the 288$ in my acounnt i cashed out 270$. My cashout apeared in the cashout section waiting to be validated.
Went to slee, when i woke up ? Guess what ? My acounnt "temporally disabled".
No reason why, said i will recive a mail, wich i never recived, so imediatlly send them a mail asking why my acounnt is disabled. Wich i got no answer, only the decision is final.
Sent them another mail if they need some papers or somthing, same answer, threat them with eCogra, and then they wrote me that, my money from my visa card was never takken so i am not entitled to any money won on poker 888 and to restrain from opening other acounnts. And if i want to file a complaing if i think this is what i want to do.
Wrote them again and again and they said the same thing and they said to verifiy my card acounnt details. So i went to the bank printed them my card deposits, so there it is 30$ to eCogra blocked, sent to them waiting for them to collect it. So i sent them the print in mail, and they don't answer me anymore. This thing is going on for 2 weeks, with no answer why my acounnt is disabled.
What should i do ? Should i file a complain somewhere ? Please give me an advice or point me in the right direction.