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ATTN: Casino Rep Pocket Fruity - a surprisingly good casino!

Discussion in 'Online Casinos' started by Valhalla, Aug 16, 2017.

    Aug 16, 2017
  1. Valhalla

    Valhalla The Professional MM

    Occupation:
    Poker Player
    Location:
    Northern Ireland
    Just a little bit about my experience here:

    Been playing at PocketFruity for about a year now on and off. Sister site to SpinGenie and Slingo if I'm not mistaken (Bear Group).
    I've made a few withdrawals and never had any issue (from £200 to £900), usually processed within a day even though the website claims 48hrs.

    Anyway, yesterday I hit my single biggest win in my life on Game of Thrones 243-way, just over £4k (from a £0.90 bet) and immediately made a withdrawal for that amount. Turns out I'm not fully verified - I am at SpinGenie and assumed I was here - and received an instant message on the site asking for documents. Fired off an email with scans and got an automated response back:

    "72hrs??... here we effing go!" I thought, but what must have been 1 minute later, support replied to me explaining that they can't accept scans, and gave me a list of alternative options.
    Long story short; I sent several emails back and forth, all were answered immediately and within 15 minutes my account was fully verified. Got an email this morning saying my withdrawal has been processed - less than 24 hours after request.

    We all hate that moment after hitting a monster and then worrying about being paid, but PocketFruity were very fast and very pleasant in emails and made the whole process a breeze. I'm extremely happy with the result and they deserve a lot of credit :notworthy

    As for the site itself; great selection of games from Microgaming, NetEnt, WMS, Barcrest and I'm sure others. Never have any problems on the site, and aside from yesterday I've never had to contact support.
    My only negative: the site logs me out a lot, usually when I've been on one game for a while and then try to load another. It's a minor nuisance though.

    All in all a great casino, and clearly a solid operation. Hats off.
     
  2. Aug 16, 2017
  3. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    I used to play at Bear Group sites, were very good, always paid by lunch next day although I've heard that's changed. Not bad though, BGT and L*ve Isl*nd are another two of theirs.
     
  4. Aug 16, 2017
  5. Valhalla

    Valhalla The Professional MM

    Occupation:
    Poker Player
    Location:
    Northern Ireland
    Just got a phone call from the VIP team congratulating me on the win and to tell me they are sending me out a hamper to celebrate.

    What :lolup:

    I've never won a hamper. Fantastic stuff :D
     
  6. Aug 16, 2017
  7. dave1888

    dave1888 Meister Member PABnononaccred2 mm1

    Occupation:
    Customer Advisor/Stockroom Picker
    Location:
    Bonnie Scotland!
    So by that logic they'd send you out some vintage champagne if you hit big on finer reels of life wild celebration feature :D:cool:
     

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