ATTN: Casino Rep Pocket Fruity - a surprisingly good casino!

Valhalla

The Professional
Joined
Jan 17, 2014
Location
Northern Ireland
Just a little bit about my experience here:

Been playing at PocketFruity for about a year now on and off. Sister site to SpinGenie and Slingo if I'm not mistaken (Bear Group).
I've made a few withdrawals and never had any issue (from £200 to £900), usually processed within a day even though the website claims 48hrs.

Anyway, yesterday I hit my single biggest win in my life on Game of Thrones 243-way, just over £4k (from a £0.90 bet) and immediately made a withdrawal for that amount. Turns out I'm not fully verified - I am at SpinGenie and assumed I was here - and received an instant message on the site asking for documents. Fired off an email with scans and got an automated response back:

Your request (******) has been received, and is being reviewed by our support staff. We endeavour to respond to all requests within 72 hours.

"72hrs??... here we effing go!" I thought, but what must have been 1 minute later, support replied to me explaining that they can't accept scans, and gave me a list of alternative options.
Long story short; I sent several emails back and forth, all were answered immediately and within 15 minutes my account was fully verified. Got an email this morning saying my withdrawal has been processed - less than 24 hours after request.

We all hate that moment after hitting a monster and then worrying about being paid, but PocketFruity were very fast and very pleasant in emails and made the whole process a breeze. I'm extremely happy with the result and they deserve a lot of credit :notworthy

As for the site itself; great selection of games from Microgaming, NetEnt, WMS, Barcrest and I'm sure others. Never have any problems on the site, and aside from yesterday I've never had to contact support.
My only negative: the site logs me out a lot, usually when I've been on one game for a while and then try to load another. It's a minor nuisance though.

All in all a great casino, and clearly a solid operation. Hats off.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
I used to play at Bear Group sites, were very good, always paid by lunch next day although I've heard that's changed. Not bad though, BGT and L*ve Isl*nd are another two of theirs.
 

Valhalla

The Professional
Joined
Jan 17, 2014
Location
Northern Ireland
Just got a phone call from the VIP team congratulating me on the win and to tell me they are sending me out a hamper to celebrate.

What :lolup:

I've never won a hamper. Fantastic stuff :D
 

dave1888

Ueber Meister
PABnononaccred2
mm1
Joined
Feb 11, 2013
Location
Bonnie Scotland!
Just got a phone call from the VIP team congratulating me on the win and to tell me they are sending me out a hamper to celebrate.

What :lolup:

I've never won a hamper. Fantastic stuff :D

So by that logic they'd send you out some vintage champagne if you hit big on finer reels of life wild celebration feature :D:cool:
 
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