WARNING PNXBet ignores player issues, refuses to discuss player complaints

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
We recently received a PAB regarding PNXBet.com wherein the player had had their account closed without notice thereby losing almost 3000€ in the account.

We tried to contact casino Support on their live Chat service to ask where we should send the details of the player's case and received this response:
Good Day.

We are bringing to your notice that we made a decision to stop any collaboration with you (closing your gaming account) on the basis of General Terms and Conditions of the Bookmaker Company:

Should the bettor commit fraud in respect to the bookmaker (such as the registration of multiple accounts, the use of automated betting software, arbitrage betting, if the betting account is not used for betting, the improper use of loyalty schemes, etc.), the bookmaker reserves the right to stop such fraudulent actions by:

bet cancellation;

- closure of the customer’s account. Money that has been deposited into the account will be refunded.
- filing a claim to a law-enforcement agency.

The decision was made after rigorous investigation of the case by The Security Department.
We ask you not to create gaming accounts with The Company.

Due to the fact that your actions have been recognized as flagrant violation our Company, the decision of stopping any cooperation with you was final and not subject to further appeal.
All further questions concerning the case of blocking from your side will be ignored.
You can withdraw the deposited sum only.

Asking where to send the details of a player's complaint is a "flagrant violation our Company"?
And they arrived at that conclusion after "rigorous investigation of the case" having seen no details of the case nor me even having identified the player yet?
Apparently that's how PNXBet says "talk to the hand".

WARNING: PNXBet.com is ignoring player issues and refuses to discuss player complaints. We'd highly recommend you find somewhere else to make your gaming deposits.

FWIW, casino is licensed in Curacao, 365/JAZ. As @dunover might say "cup a' cocoa's finest".
 
Last edited:

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
As some of you may have noticed this Warning was temporarily removed at the player's request. Apparently the casino blackmailed the player into having this done as a precondition to him receiving the money that was owed him.

The Warning was removed, the player was paid, and now the Warning is back, with this addition to the story.

Note to casino peeps: blackmailing players into removing negative press will only make matters worse, as I hope this post demonstrates. The point is this: pay what you owe and then talk to us about that. We'll put the Warning under review and if all is well for 90 days or so we'll remove the Warning and you won't be on record as under-handed, blackmailing scumbags. Everybody wins! :D
 
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