Feedback PM question - trying to contact a casino representative

refre

Senior lurker
PABnonaccred
PABnoaccred
Joined
Jun 13, 2003
Location
.
Hi

I've been trying to reach an accredited casino rep. It's only been a couple of days, but I'm not sure if they're receiving my PM's. I'll still get an error if their inbox if full right? Or otherwise unable to receive PMs?
It's strange as they've been online every day since my first PM, but I haven't heard back.
Also, I've been in contact with this particular rep before, and they were nothing but very helpful.

I do realize they may be travelling and/or unable to answer yet and it's been only 3 days.

And before anyone suggests it, my own inbox is only 30% full :p

Thanks!


Freddy
 

lockinlove

Staring into the sun
PABaccred
PABnonaccred
Joined
Jan 17, 2014
Location
Canada
send them another message they may have missed it somehow.

If no response after a little bit message the admins and let them know
 

refre

Senior lurker
PABnonaccred
PABnoaccred
Joined
Jun 13, 2003
Location
.
Thanks!

I've sent them several PMs.
I'll give them a full week from my first PM before deciding what to do.
I'm sure I've heard back by then though.


Freddy
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Thanks!

I've sent them several PMs.
I'll give them a full week from my first PM before deciding what to do.
I'm sure I've heard back by then though.


Freddy

No, it's really bad if they don't bother to reply if they have been in reading it.
Next time to that person request a reciept. Then they will hurry.

Some don't know that we can see when they have been in here.

Can't you name and shame them please?:)
 

refre

Senior lurker
PABnonaccred
PABnoaccred
Joined
Jun 13, 2003
Location
.
Thanks Sarah.

Not just yet :)
I may have a complaint, depending on how they respond to my issue.
I would like to give them the benefit of the doubt for now, as they have an excellent track record.
Next time I'll request a read receipt.


Freddy
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
I've been trying to reach an accredited casino rep. ...

If this problem is persisting please contact Bryan or I privately with details. The reps should be responding, if they aren't it's a problem that needs our attention.
 

refre

Senior lurker
PABnonaccred
PABnoaccred
Joined
Jun 13, 2003
Location
.
Thanks.
I've still not heard back.
I'll PM Max with details.

Freddy
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Was this ever resolved?

AFAICT the rep hasn't replied yet. To be fair it did take me a couple days to get the details off to them. Still, should have heard back by now. :axeman:
 
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