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Feedback PM question - trying to contact a casino representative

Discussion in 'Forum Suggestions, Announcements, & Feedback' started by refre, Jan 8, 2016.

    Jan 8, 2016
  1. refre

    refre Senior lurker PABnonaccred PABnoaccred

    Occupation:
    Professional slot player
    Location:
    .
    Hi

    I've been trying to reach an accredited casino rep. It's only been a couple of days, but I'm not sure if they're receiving my PM's. I'll still get an error if their inbox if full right? Or otherwise unable to receive PMs?
    It's strange as they've been online every day since my first PM, but I haven't heard back.
    Also, I've been in contact with this particular rep before, and they were nothing but very helpful.

    I do realize they may be travelling and/or unable to answer yet and it's been only 3 days.

    And before anyone suggests it, my own inbox is only 30% full :p

    Thanks!


    Freddy
     
  2. Jan 8, 2016
  3. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    send them another message they may have missed it somehow.

    If no response after a little bit message the admins and let them know
     
    1 person likes this.
  4. Jan 9, 2016
  5. refre

    refre Senior lurker PABnonaccred PABnoaccred

    Occupation:
    Professional slot player
    Location:
    .
    Thanks!

    I've sent them several PMs.
    I'll give them a full week from my first PM before deciding what to do.
    I'm sure I've heard back by then though.


    Freddy
     
  6. Jan 9, 2016
  7. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    No, it's really bad if they don't bother to reply if they have been in reading it.
    Next time to that person request a reciept. Then they will hurry.

    Some don't know that we can see when they have been in here.

    Can't you name and shame them please?:)
     
    1 person likes this.
  8. Jan 9, 2016
  9. refre

    refre Senior lurker PABnonaccred PABnoaccred

    Occupation:
    Professional slot player
    Location:
    .
    Thanks Sarah.

    Not just yet :)
    I may have a complaint, depending on how they respond to my issue.
    I would like to give them the benefit of the doubt for now, as they have an excellent track record.
    Next time I'll request a read receipt.


    Freddy
     
    1 person likes this.
  10. Jan 11, 2016
  11. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    BUMP??
     
    2 people like this.
  12. Jan 11, 2016
  13. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    If this problem is persisting please contact Bryan or I privately with details. The reps should be responding, if they aren't it's a problem that needs our attention.
     
    6 people like this.
  14. Jan 11, 2016
  15. refre

    refre Senior lurker PABnonaccred PABnoaccred

    Occupation:
    Professional slot player
    Location:
    .
    Thanks.
    I've still not heard back.
    I'll PM Max with details.

    Freddy
     
    1 person likes this.
  16. Jan 12, 2016
  17. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    PAB received. I'll get on it today.
     
  18. Jan 23, 2016
  19. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Was this ever resolved?
     
    1 person likes this.
  20. Jan 23, 2016
  21. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    AFAICT the rep hasn't replied yet. To be fair it did take me a couple days to get the details off to them. Still, should have heard back by now. :axeman:
     
    2 people like this.

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