Please read need help here

diamondale

Banned User
PABnoaccred
PABnononaccred
Joined
Jul 18, 2006
Location
ohio
Well i got a response from the new management at casino titan about the old one owing me my win this is what i got from them

Dear Warren,



I have spoken with our finance department and unfortunately there is not a lot that we can do.



I apologize for this happening however because it occurred with the previous owners the issue remains with them.



Again, I am sorry for the inconvenience you have been caused.



Regards

Ally Brown

Account Manager



If this is how rtg casinos are going to deal with issues then im better off not taking anymore chances playing at them,they take over a reputable casino and i get screwed


ADDING THIS: I asked for help here not to be crucified and judged i was right here not them
 
Last edited:

danielg

Banned User -violation of forum policies of i-Gami
Joined
Sep 24, 2009
Location
Cyprus
Hi,

This is the reply you got from me in the first place.

Hi Diamondale,

I've passed it to CasinoTitan Finance. After checking all the history of your account they can not see anything related to $550 being owed.

Your account was closed by the old management when your balance was on 0.

If you have any data that you can send- Please do.

Kind regards,
Daniel


and after getting your PM:

I'll recheck, since it's not the answer i got. ‎
The answer i got, and I was also shown your history, that there was no debt at all, neither with the previous owners and that your account was closed when you had 0 in your balance.

Obviously, I'll go back to recheck this: maybe they just sent some formal ‎reply to you or maybe i got the wrong info, In anyway I'll recheck.

If you have anything, any details you can give me: screenshots would be nice, withdrawal ‎requests, dates, etc, since I couldn't see anything of that kind in your account history.


Kind regards, ‎
Daniel
 

diamondale

Banned User
PABnoaccred
PABnononaccred
Joined
Jul 18, 2006
Location
ohio
OLD EMAIL HOPE THIS HELPS MY CASE

Hi,

This is the reply you got from me in the first place.

Hi Diamondale,

I've passed it to CasinoTitan Finance. After checking all the history of your account they can not see anything related to $550 being owed.

Your account was closed by the old management when your balance was on 0.

If you have any data that you can send- Please do.

Kind regards,
Daniel


and after getting your PM:

I'll recheck, since it's not the answer i got. ‎
The answer i got, and I was also shown your history, that there was no debt at all, neither with the previous owners and that your account was closed when you had 0 in your balance.

Obviously, I'll go back to recheck this: maybe they just sent some formal ‎reply to you or maybe i got the wrong info, In anyway I'll recheck.

If you have anything, any details you can give me: screenshots would be nice, withdrawal ‎requests, dates, etc, since I couldn't see anything of that kind in your account history.


Kind regards, ‎
Daniel




Excuse me this wasnt my fault debbie i see no reason why my account should be closed you owe me money 549.00! i was given the runaround yesterday if your going to do that id like a refund im not to blame for this mess

warren h

--- On Mon, 7/19/10, Casino Titan Account Manager <accountmanager@casinotitan.com> wrote:


From: Casino Titan Account Manager <accountmanager@casinotitan.com>
Subject: Dear Warren,
To: jayhersch@yahoo.com
Date: Monday, July 19, 2010, 9:10 AM

Dear Warren,

I apologize for the late reply, however I just arrived at the office

I am always trying to do my best for you and answer your emails whenever I get the chance
Sometimes I am out of the office for couple of days unable to check the email, that certainly doesn't indicate that I care less about my members. All of them are taken care of to the best of my abilities

I have read the chats that you had with the girls from support yesterday and I see that you are not satisfied. I must say that you have always had a negative attitude towards the casino, the staff and even me personally although we have always been professional, honest and very attentive with you.
Above all, the girls in support , have tried to provide you with the best costumer service that you can get in an online casino

I am sorry that our service didn't meet your standards, although we did our best.

Your account is now closed.

I wish you the best of luck in future

Sincerely,

Debbie Evans
Account Manager
Casino Titan



Thank god for old emails now what can i do anyone please help me here
 

PaaskeDenmark

Always think positive
webmeister
PABnoaccred
CAG
Joined
Nov 24, 2008
Location
UnKnown
You have blown it for yourself there as i can see it.
They have done their best and been very friendly in all this.
But if you have been very negative and bad against the live chat support, then its your own fault.
Have you got anything to proof all this? then why have you not sent them screen shots or anything????
:rolleyes:
 

takethemoney

Banned User - Chargebacks at Slotastic
Joined
Apr 14, 2004
Location
Washington
Try and explain here how it is that they owe you this money. Did you win and increase your balance to this amount, or did you lose down to this amount? Was there a bonus involved that you may not have made playthrough on?

Did you ever get player's logs? The cashier history may not show what has been zero'd out by a Manager. The player's logs, normally an Excel spread sheet, should tell more of the story. I understand they must order these directly from RTG, so I doubt the Casino themselves could modify them, except if they choose to do so before they forward them to you. In this case CDS might be the way to go because they can get the logs untouched by Casino Titan Management, perhaps? Normally when I have had a substantial win I have taken screenshots along the way to protect myself incase I ever need proof.
 

love2winalot

Dormant account
Joined
Feb 10, 2009
Location
Philippines/Visiting Las vegas
Hiya: Takethemoney makes a GREAT point. Every withdraw request, at the Approval or banking section, you need to, "Take A Screenshot", or the approved and or penidng withdraw request.
 

diamondale

Banned User
PABnoaccred
PABnononaccred
Joined
Jul 18, 2006
Location
ohio
Hiya: Takethemoney makes a GREAT point. Every withdraw request, at the Approval or banking section, you need to, "Take A Screenshot", or the approved and or penidng withdraw request.

i DID A WITHDRAWAL AND THE MONEY WAS PENDING,But i never got it before i knew it my account was closed and i couldnt get a screen shot.And answering the question from the aus guy i was rude because they gave me a runaround and it was the old support not this new management fRIENDLY THEY NEVER RESPONDED AFTER THAT there was no nice people connected with them just crooks.They knew they were closing they just screwed me big-time
 

diamondale

Banned User
PABnoaccred
PABnononaccred
Joined
Jul 18, 2006
Location
ohio
You have blown it for yourself there as i can see it.
They have done their best and been very friendly in all this.
But if you have been very negative and bad against the live chat support, then its your own fault.
Have you got anything to proof all this? then why have you not sent them screen shots or anything????
:rolleyes:

THEY WERE NOT FRIENDLY BY ANY MEANS
 

takethemoney

Banned User - Chargebacks at Slotastic
Joined
Apr 14, 2004
Location
Washington
THEY WERE NOT FRIENDLY BY ANY MEANS

Whether or not there was a friendly or unfriendly exchange between yourself and support, this is no grounds for denial of a legitimate win. You are going to need to come up with some kind of proof, as your say so alone is not going to get your funds. Get your logs, if possible, through a 3rd party, such as CDS. I can't say I really trust them either, since they side with the casino in most cases, but the logs, as I stated earlier have to come straight from RTG. Even if you file a PAB, Max is going to need something to go on besides words.
 

diamondale

Banned User
PABnoaccred
PABnononaccred
Joined
Jul 18, 2006
Location
ohio
You have blown it for yourself there as i can see it.
They have done their best and been very friendly in all this.
But if you have been very negative and bad against the live chat support, then its your own fault.
Have you got anything to proof all this? then why have you not sent them screen shots or anything????
:rolleyes:

I wasnt rude and negative to begin with i was polite and professional they were the ones who gave me the runaround for weeks and why you judging me im asking for help here not to be burned at the stake for there problem.Thought we are here to help each other not hurt each other.
 

PaaskeDenmark

Always think positive
webmeister
PABnoaccred
CAG
Joined
Nov 24, 2008
Location
UnKnown
I wasnt rude and negative to begin with i was polite and professional they were the ones who gave me the runaround for weeks and why you judging me im asking for help here not to be burned at the stake for there problem.Thought we are here to help each other not hurt each other.

How am i to say right or wrong anyway, from what you have posted.
I have taken my stand from what Daniel has posted and also Debbie.
I do not see anything wrong in my post. Read what the other guys here has correctly posted.
It was you posting for people's opinon, and i gave mine. Not to hurt you or judge you in any bad way.

None of us here at casinomeister can say who is wrong or right here.
You have also not posted details in the money you say they owe you.
Also i can see you have had a couple PAB failed before.
But try get a PAB on this and see what Bryan / Max can do for you.

I have had my own probs here after posting a case myself, and can tell you i have had a bad time when i posted mine, which never cam to anything fair, and i never got chance to get to bottom to it, despite i actually had people behind me. But forget about that.
I wish you the best.
 

greasemonkey

Banned User - flaming
Joined
Jul 2, 2010
Location
USA
Being polite or not has nothing to do with what is owed. If you are rude at the grocery store checkout are they allowed to keep your money and deny you the groceries? Why not - you WERE rude:rolleyes:

It is near impossible to be polite when you feel that somebody else has YOUR money and are trying to keep it or delay giving it to you. It is just crazy to think that you should remain friendly and calm if you really believe this is happening to you. it is YOUR money! You SHOULD be angry if you are in the right.
 

danielg

Banned User -violation of forum policies of i-Gami
Joined
Sep 24, 2009
Location
Cyprus
Being polite or not has nothing to do with what is owed.

I agree. It's better to be polite, but indeed it has nothing to do with your issue.

Titan finance manager and I went again over your whole history in the casino and still we can't find anything related to the missing $550 you mention: cash out requests or anything of that sort.

Not only that, but during all that time, there was not a single time when you had more then $300 available for withdrawal!

Therefore I need you to explain what exactly we are talking about: winnings, refunds...?

Regarding the reply that was sent to you by one of finance personal: it is incorrect and most of all badly phrased. The first thing that was done after taking over the brand is to clear all the pending withdrawals for all Casino Titan players.

Regarding the player logs that were suggested in this thread. I can request them to be send to you and to Bryan or Max. If you want it to be done please make sure with Bryan that it is accepted.

Looking forward for your reply.

Daniel
 

Mousey

Ueber Meister Mouse
Joined
Sep 12, 2004
Location
Up$hitCreek
I having a sneaking suspicion that diamond dale is in waaaay over his head, and grasping at straws to get some of his money back....
 
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