Please help! My bitstarz money was forfeited when cashing out!

[Djcent]

A year ago, BitStarz closed my account. The reasons are unclear to me. I just wanted to get a fair game from this casino, instead I got a ban. Dear representative, could you please reconsider your decision. I hope your opinion has changed in the meantime regarding fair play. I would like my account to be opened, as the closure was unjustified

 

[BitStarz]

A year ago, BitStarz closed my account. The reasons are unclear to me. I just wanted to get a fair game from this casino, instead I got a ban. Dear representative, could you please reconsider your decision. I hope your opinion has changed in the meantime regarding fair play. I would like my account to be opened, as the closure was unjustified

Hi there,

Could you PM me your username so I can have a look?

 

[Djcent]

My nickname is Djcent. Email address: *snip* I apologize for not sending you a personal message, but I have nothing to hide, I have never hidden or evaded responsibility. You are an accredited casino on this forum, which means you are also crystal clear and should make fair decisions, and not look for excuses by hiding from the public. My account was closed after the maximum win, after I received money from you. You saw me as a "potentially dangerous player", it sounds funny, but it remains a fact,

 

[BitStarz]

Hi there DjCent,

Oh nothing to apologize for there

Now, your account wasn't closed for you winning. Casinos tend to want to retain players after a win actually, so that wasn't the reason.

I was reading through the conversations and spoke with the Russian support who mentioned you repeatedly complaining in forums, threatening to complain to our license issuer about us, etc. You may have to forgive me for saying so but if you're constantly upset about us, to the point where you're claiming to want to go to our license issuer and make formal complaints, maybe BitStarz isn't the place for you.

So after repeated complaints all over the internet about us, I have to say I'm rather puzzled over the fact that you'd be requesting to have the case re-considered and your account re-opened. So either the remarks originally made weren't genuine, or if they were, that raises concerns about Responsible Gambling to me.

With that in mind, you'll have to forgive my decision to keep your account with us closed.

 

[Djcent]

Hi there DjCent,

Oh nothing to apologize for there

Now, your account wasn't closed for you winning. Casinos tend to want to retain players after a win actually, so that wasn't the reason.

I was reading through the conversations and spoke with the Russian support who mentioned you repeatedly complaining in forums, threatening to complain to our license issuer about us, etc. You may have to forgive me for saying so but if you're constantly upset about us, to the point where you're claiming to want to go to our license issuer and make formal complaints, maybe BitStarz isn't the place for you.

So after repeated complaints all over the internet about us, I have to say I'm rather puzzled over the fact that you'd be requesting to have the case re-considered and your account re-opened. So either the remarks originally made weren't genuine, or if they were, that raises concerns about Responsible Gambling to me.

With that in mind, you'll have to forgive my decision to keep your account with us closed.

Dear BitStarz Casino Representative,

I have to express my disagreement with your version of events regarding the closure of my account. As a successful player at your casino, I have always tried to play responsibly, which naturally increases my expectations of fairness and transparency from you. It was my responsible play and high standards of honesty that were the main reasons for the closure of my account, and the records of my gameplay clearly prove it.

My complaints about your casino have always been justified. If you were acting honestly, it would never have occurred to me to say anything negative about a casino where I was winning. However, the closure of my account shows that you were simply afraid of my future success.

Your false statements are damaging to my honor and dignity as a player who has always tried to play responsibly. I did not even complain when I won the maximum prize on the Gates of Olympus slot. My first complaint, in fact, was that I did not receive the 100 free spins that I won during your Twitch stream. I had to prove my point by providing screenshots and videos. You made a show out of the situation, after which my participation was limited, and you blamed it on alleged technical problems, although there were no problems on my part.

Then problems with deposits began. You claimed that the Skrill payment system is not available for users from Kazakhstan, although before these events I used it perfectly well. You made me search for alternative solutions on the Internet, which was also not true. I can give many examples of dishonesty of your operators who created obstacles for me.

My goal has always been simple - to enjoy the gaming process. Unfortunately, you have repeatedly complicated my task. The reason for closing my account is clear: frequent wins and regular withdrawals from your casino. My responsible gaming and desire for honest and transparent relations were the reason that you closed my account.

Respectfully,
*snip*




P. P. S.
I tried to make each session a winning one. I did not resort to any forbidden methods, I just pressed the start button with a great desire to get a good spin. This is what led to the closure of my account.

 

[BitStarz]

Hi there,

Thank you for the reply and you're of course entitled to your own opinion.

My arguments will remain the same though. You've made repeated complaints online and said you'd complain to our license (and this was prior to your account being closed), yet you still want to play at BitStarz.

If I personally was so convinced of the poor practice of a casino to the point where I'd make it my mission to complain everywhere I could, I wouldn't be requesting to have my account re-opened at that same establishment. It just doesn't make much sense to me.

Again, you're very welcome to have your own opinion about this doesn't change our decision.

 

[Djcent]

Hi there,

Thank you for the reply and you're of course entitled to your own opinion.

My arguments will remain the same though. You've made repeated complaints online and said you'd complain to our license (and this was prior to your account being closed), yet you still want to play at BitStarz.

If I personally was so convinced of the poor practice of a casino to the point where I'd make it my mission to complain everywhere I could, I wouldn't be requesting to have my account re-opened at that same establishment. It just doesn't make much sense to me.

Again, you're very welcome to have your own opinion about this doesn't change our decision.

I just wanted to make sure I was right once again. And your words are proof that I am right. No one goes to a casino to lose. Unfortunately, lying on the part of the casino has become the norm, but you can't lie and dodge forever.

 

[dunover]

I just wanted to make sure I was right once again. And your words are proof that I am right. No one goes to a casino to lose. Unfortunately, lying on the part of the casino has become the norm, but you can't lie and dodge forever.

But neither should they go to a casino and expect to WIN!

 

[Djcent]

But neither should they go to a casino and expect to WIN!

With such thoughts you can not play. I'm not going to the casino for losing. Therefore, they do not love me. With such thoughts you can not play. I'm not going to the casino for losing. Therefore, they do not love me.

 

[Guntis]

Djcent, those wins are decent but i don't think a casino like BitStarz would even notice them. Just forget and move on.

 

[Djcent]

Djcent, those wins are decent but i don't think a casino like BitStarz would even notice them. Just forget and move on.

Forget the lies and deceit of this operator? Forget how they make up their own rules and then contradict them? Just look at the cynicism in the words of their representative! He acts on the principle: "There are two opinions—mine and the wrong one." The casino never loses for two reasons: it has a mathematical advantage over the player, and they use their tricks. And then they preach to the player about responsible gaming.

If we truly want to ensure safety in gambling, such issues should be addressed openly and transparently. However, this casino will never reveal the real reason for closing my account.