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Please HELP Connectocasino won't pay!

Discussion in 'Online Casino and Poker Complaints - old section' started by dbuuck01, Mar 31, 2005.

    Mar 31, 2005
  1. dbuuck01

    dbuuck01 Dormant account

    I will be posting forums from now on ..please if you have any suggestions on how to get paid from connectocasino please let me know.I finally was able to cash out $400.00 from connecttocasino
    and they stated that I have a second accont wich should have been closed month's ago end of december by my request. so they say I have multiple accounts wich I do not. so it voids all pays ..but inside there casino software module there is no terms and conditions anywhere ....very decptive practice because even on there homepage you have to really look for it it is not a post by itself. you have to scroll completly to the bottom of the message page under FAQ and there it is in tiny print. but I did not have 2 accounts and never on either account did I use a free chip like I was trying to defraud someone.This is a unfair practice and they are crooks and thieves.....any suggestions please help I would like to recieve my winnings from them...seems kinda strange anyway they will accept you money on multiple account's but will only pay on 1..I closed my account and told them that and the guy FRANK and his manager both called me a LIAR do yourself a favor never play here..another guy won 26,000 jackpot on there recently guess how much of that he is getting 0.00 nothing they suggest the same reason for him.....He has never had a second accountit was his first time to ever play there.....DON"T play thereBE afraid Be very afraid of there deceptive trade practice....UPDATE 150 emails without 1 single response....Also If they post a reply to this talking about how I was banned ...I was only banned after
    I requested a cashout
  2. Mar 31, 2005
  3. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    House-Husband and Casino Advisor
    Bexhill on sea, England
    Dear Confused,
    You are stating you did not have more than one account, and then also admitting that you did (several times), all in the same post! :what:
    Please try to get your facts straight before you start bashing this casino.

    Not that I have any love for them - after the other horror stories I've read about them on this forum - I would not touch them with a VERY long barge pole! :p
  4. Mar 31, 2005
  5. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

  6. Mar 31, 2005
  7. Petunia

    Petunia Dormant account

    ** KK, I think the person had an account, CLOSED it upon request, opened another one (now) and is being accused of having multiple accounts. The way I understand it.
    I don't HAVE two accounts, but I HAD another one which was closed.
    I don't know this casino - but I am wondering, in general what the rule on that would be? i don't think that there should be a problem if the account was closed on request before ALONE would contribute towards this behaviour.
    I hope that someone could help you with this... it would have to be someone who deals with this casino (or group) in general. Let us know the outcome of this... *smile* And make SURE you met the T & C's no matter how well hidden they are... it is a golden rule! I wish you the best! **

    EDIT: AND what Bryan said!! :notworthy
    Last edited: Mar 31, 2005
  8. Mar 31, 2005
  9. virtualted

    virtualted No longer working for Virtual

    Costa Rica
    sign up bonus

    I know at my casino and what I have read of most other casinos on line is that the only time we use "the multiple accounts" reason, is not because the player has two accounts, but they used sign up or no deposit bonuses on both accounts.One thing to have opened two accounts, but another when you have opened the new accounts just to redeem the specials.
    I am not, and have no idea about connect two, I am only speaking about my casino and what I have read from the boards.
  10. Apr 1, 2005
  11. marcolino

    marcolino Dormant account


    One more ...
  12. Apr 1, 2005
  13. blankley

    blankley Dormant account

    self employed
  14. Apr 2, 2005
  15. dbuuck01

    dbuuck01 Dormant account

    Connecttocasino Will not PAy up

    Account name dbuuck01
    email address This email is not visible to you.
    real name Dakota Buuck

    The story starts here. I opened account with connectocasino in the fall and
    closed it in December because it so seemed impossible to win
    when I phoned support to reopen my account the could not locate my already
    closed account. I wanted them to reopen in January
    when they could not locate my old account they suggested that I open a new
    account .I enjoyed playing there because of there generous bonus
    system where they matched my deposit 9999 percent..well I opened my new
    account and played winless of course.but on the 26th of march I won
    something $400.00
    was to be what they owed me...Guess what I met the requirements of the
    playthrough 30x on slots $6500.00 on my bonus requested a cashin right! I
    had $600.00
    in my account and knew I could not cashn my bonus so I requested $400.00 and
    my bonus was the other 200.00 match on my deposit wich I understand you
    cannot cast that out.
    well they requested a fax/back form wich I completed and a screen shot of my
    firepay account ! DONE and DONE all complete.well now they screwed me they
    said I was unelgible
    for the cashin and they zereoed out my account due to multiple accounts ?
    but only by there suggestion did I have multiple accounts...strange ? huh?
    so they give me 2 options option 1 they keep all winnings and give me back
    my original deposit $20.00 lol and close my account! or I can continue
    playing at there site and forfit all my winnings.I have sent no less that
    150 emails without a single response to any of them.I have spoken with
    support to try and explain to upper management the situation they are like
    are like rocks and will not budge a inch ..they are very hateful very rude
    and have a personal vendetta against me.and will not let me speak with any
    upper management.
    can u please help me with this...please! I would like my money and with no
    resolution in sight I might have to take a vacation to sanhose and visit my
    new friends at connectocasino
    in hereDIa..Please assist anyway you can
  16. Apr 2, 2005
  17. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Did you claim their sign-up bonus twice using a different username. Unless explicit approval was given for you to claim the 2nd sign-up bonus,I doubt whether they should pay you.
  18. Apr 2, 2005
  19. dbuuck01

    dbuuck01 Dormant account

    I made a mistake! Connectocasino is great I apologize

    Well it looks as though I have jumped the gun and spoke to soon
    About connectocasino. I just needed to speak with the right person
    Mr. John Spears helped me fix my day, and is making my account right.
    I want to issue a formal apology for the things I said about connectocasino.
    I want to say they are a upstanding group. When I read some complaints from
    banned members I got a little ahead of myself in thinking they were not a honorable casino and place to wager. I want to say thanks to john for emailing me .I want to apologize for any slander or wrongdoing on my part to Mr.Spears and connectocasino.
    Thanks again for the opportunity to play at your place.and I will now retract any thing I said bad at all. Thanks again dbuuck01.
    please remove from all posts ..
  20. Apr 3, 2005
  21. unicorn40

    unicorn40 Dormant account

    cold storage warehouse worker
    Ontario, Canada....
    Not very believable...

    I'll post what you wanted to post, but obviously couldn't... :rolleyes:

    '...I was told that the only way I would ever see a penny of my winnings, was if I posted a 'piece of fluff' that made this casino look like a great place. I don't really want these posts removed, as they can serve as an example to others not to ever play at a casino like this...'

    Your Welcome... ;)
  22. Apr 3, 2005
  23. winbig

    winbig Keep winning this amount.


    Yep, it's definately obvious that you were forced to put this on any forums you initially complained at. Sounds exactly like the legal mumbo-jumbo that they'd send you to post.

    Looks like you got impatient to get your money from them, and didn't want to wait for the PAB to follow through.
  24. Apr 3, 2005
  25. Tdoggy

    Tdoggy Experienced Member


    Amazing what money can do!!! :lolup:

    Later Tdoggy
  26. Apr 3, 2005
  27. Annorax

    Annorax Dormant account

    That guy posts. He gives into blackmail posting demands.

    I post. I get paid and banned.

    Nice double standard there, Mr. Spears. I'm hoping your employer is kind towards dishonorable representatives, and also look forward to meeting your replacement. :)
  28. Apr 3, 2005
  29. winbig

    winbig Keep winning this amount.


    He hasn't posted since this incident, so we have no idea if he's been banned or not. May not be a double standard after all.

    But, I have a problem here:

    This guy complained in *2* different threads, PAB also, but yet never followed through with the PAB. What's up with that? I'm sure he was anxious to get his money, but what's the purpose of complaining here in the first place if you're not going to follow through? Quit wasting Bryan's time!!
    Last edited: Apr 3, 2005
  30. Apr 4, 2005
  31. m249a

    m249a Dormant account

    self employed
    What is the purpose of "following thru" with a PAB? He got his money. So should he still follow thru? Wouldn't that be more of a waste of time?
  32. Apr 4, 2005
  33. Nomad

    Nomad Dormant account

    Notice the normal word wrapping in his original complaint verses the copied word wrapping from an email in the PAB and the "apology". Classic :D
  34. Apr 4, 2005
  35. winbig

    winbig Keep winning this amount.


    I feel sorry for the guy, I really do. But to have them to PUT words in his mouth (it's so obvious)....well, I for one wouldn't do it. Just for the principle of the matter.
  36. Apr 6, 2005
  37. Annorax

    Annorax Dormant account


    You think Satan would've at least had him send Bryan a retraction email. It wouldn't be good for Connecto to still have Bryan more mad than usual at them.
  38. Apr 7, 2005
  39. nafanny29

    nafanny29 Dormant account

    financail adviser
    London, England
    Does the casino not realise that any gambler intelligent enough to research casinos on a gambling forum is going to be put off playing there even more by seeing this obvious blackmail.

    Its bad enough to have accusations of xyz casino not paying, but seeing xyz casino blackmailing players just confirms the accusation to be true :eek: :eek:

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