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Please help Casino Bellini feedback

Discussion in 'Casino Complaints - Bonus Issues' started by forgotten, Jul 16, 2007.

    Jul 16, 2007
  1. forgotten

    forgotten Dormant account

    Occupation:
    Shop worker
    Location:
    UNITED KINGDOM
    Hi joined Casino Bellini after I was invited after logging out of Casino Europa. I think they are a sister casino to Europa as the live dealers are the same for roulette.

    On the face of it everything seemed great, rave reviews the internet seems overloaded with recommendations - greta bonus - but no player reviews maybe I should have heeded a warning! This is quite a new casino and needs to be looked into!!!

    I am in dispute over a delayed payment and none of my emails are being answered although documents have been requested and sent!

    I have pitched my exact bitch to the casinomeister.

    Everytime I have tried their toll free UK phone line there is no reply. Also after speaking to one rep and the Manager online noone ever picks up!!!

    The last email was merely to request the same ID I already sent and another confirmation of deposit form. In the conversation online they said that it could take 14 days.

    Noone answers my specific questions as regards have I met wagering requirement on initial deposit & bonus. I think I have because I lost it so further winnings were made from other deposits and should not be counted as part of this.

    The casino Bellini was actually recommended as a NUMBER 1 casino site on a site which said avoid casinos where there is noone on the end of the phoneline.

    The Casino Bellini (I know a poor name) does not seem to appear on this site which makes me doubly worried as I know people know the best casinos here!!!

    Feedback on dealings with casino Bellini please!!!!

    They are based in the Phillipines which may not be a good sign and are powered by Playtech.

    I have sent off required ID and it was accepted for first withdrawal, when I won more after cashin in before pending period on first withdrawal and won more this is when they said an extra 7 days would be needed, then they requested the same ID again and more confirmation of deposit requests - I sent these no reply!!!! 14 days for a cheque withdrawal seem ridiculous anyway. And I am still pending from 13/7/07 ....


    Will update if things improved. Also there is no wagering requirement indicator so hard to keep track of this. I have asked that should they have not been met for funds to be redeposited back to account - but no reply!!! If they void my withdrawal I could lose all winnings XXXX


    Feedback please....
     
  2. Jul 17, 2007
  3. Jeff

    Jeff Dormant account

    Occupation:
    Admin
    Location:
    Germany
    yes you are right - Bellini is a sister Casino of Europa casino. I had an email from Europa and was invited to play at Bellini. Had a really big Bonus over. But I haven't met the wager req..

    But Bellini has a online support team you can talk. Don't you have the online support button on there game site?

    I think you will be paid, but they have a 5 day pending period for withdrawals.

    Have you tried this phone number : nternational: +63-2-756-7946
     
  4. Jul 17, 2007
  5. forgotten

    forgotten Dormant account

    Occupation:
    Shop worker
    Location:
    UNITED KINGDOM
    Thanks Jeff

    :thumbsup:

    Nice to get a reply...glad this site is an active one.

    I am worried about using the international one because of charges although I tried on my mobile and it did say ' welcome to casino Bellini'

    I have tried their toll free UK number - doesn't work - tried several times.

    the only thing I have managed to do is occasionally get online support in the early hours!! Thought these services were 24/7?

    Last night I did seem to be getting somewhere the operator online gave me a date as 31 July when I should have the check/cheque - that does seem a long time though from 13/7/07 don't you think? 18 days they said not to include weekends in the pending period! 18 days seems excessive, I deposited by credit card but they will not refund to credit card....

    Also I verified with the operator had I met wagering requirement - they said yes. Thought so as I lost the initial bonus and deposit, Winnings were made from further deposits...

    Just to verify things I asked for a copy of chat - the operator advised mail support is this usual? I could not copy or paste from screen is this nomal?

    As regard casino Bellini's email they simply send this each time I ask questions including the chat copy request:

    Dear xxxxxx,

    A FAQ article you submitted recently was accepted by our technicians.
    Thank you for your contribution!

    The article you submitted (which may have been changed by our staff):

    Title:


    Question:


    Answer:


    We value your input, and welcome further contributions.

    so they don't even give an answer or copy of the question you ask....Just this blank form everytime which I do not think is acceptable customer service....

    So I have no copy of chat but the advisor did say copies were recorded for each chat session!

    I tried clearing up the wagering issue by email but every specific question gets the blank FAQ form above - an excuse of a response.

    Casino Europa seems better as they have a toll free number which works I spoke to the m about Bellini - they know about them but could not hlp further...

    I am concerned I am getting the 'hear what you want' response when I finallyu get through...

    The operator assured me that I already should not see a 'cancelling your pending withdrawal option' anymore as enough time had passed. They do not give you an option to flush cancelling withdrawal period.

    I do not want to be tempted to reverse withdrawal in 18 days!!! 4 days already gone and that is the usual period...

    Well logged back in today - and as soon as I go to cashier I am still getting 'Your account has Pending withdrawals :You might prefer canceling a pening withdrawal instead of proceeding with another deposit'

    Clearly a case of trying to get me to reverse withdrawal and spend it - easier than sending a check?

    What hurts is I feel untruths have been told or in the very least poor service. I am getting the 'they are a different department' routine. Surely in a good company they should be able to communicate properly between departments?

    This morning as I said I got no chat copy just the FAQ form as I explained.

    Obviously need to stay put with withdrawal which is xxxx need the cash for credit card. Don't know why they dont do credit withdrawals?

    I have P MY B with casinomeister so hopefully he will update me on what he thinks.

    Would be nice though to hear someone who has made a successful withdrawal by check with Bellini as I see Jeff you have not tried yet because of not meeting requirement!!!

    Just try mailing them with a question and you will see what I mean!!!!

    Only joy I have got from mail is request for ID again which I sent again and more confirmation of deposit signed copy which I sent....

    I did cancel the first withdrawal and then won some more so had a larger withdrawal the 13/07/07 one. But ID and deposit confirmation letter was accepted for first so I do not see why a withdrawal for a couple 1000 more should be a problem unless it is sooo much money for them..


    What annoys me is that on this latest withdrawal they did say the usual pending period. Then after saying this they said because of the 'large withdrawal' further checks were necessary, and several documents. Well this seems a u-turn.

    I sent the documents they requested but they asked again for more so I sent the same ones again and another deposit confirmation as I did make one more deposit.

    WHERE NEXT?

    I will keep you all posted about Bellini I am really hoping casinomeister will check the waters with them.
     
  6. Jul 17, 2007
  7. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    What a long post! :eek2:

    I've numbered a few of your points:-
    1. This is extremely common. Very few non-UK casinos refund to cards - especially mastercard.
    2. Yes - at the 'slightly shady' places.
    3. No. Could you even highlight the text using mouse left-button & drag? If so, but the right-button did not bring up the 'copy' option, then press ctrl+C on your keyboard. Go to Word (or other suitable program) and press ctrl+V.
    If that doesn't work, take a screenshot (See Q&A section here for a guide).

    Sounds like another 'dodgy operator' (Europa's Playtech isn't it?).
    Sorry for your problem. I expect you will get paid in the end, but it may take some time.
    In future I suggest you only stick to casinos recommended by CM or one of the other webmasters here.

    :thumbsup:
     
    1 person likes this.
  8. Jul 17, 2007
  9. forgotten

    forgotten Dormant account

    Occupation:
    Shop worker
    Location:
    UNITED KINGDOM
    Reply

    Yes a long mail Im young alot of money to me...

    Thanks for the cut and paste tip!!!

    At last someone who also sees the shady side, would I be better off returning dunds abck to account and trying something like moneybookers/firepay/ukash. I am trying moneybookers but seems difficult to verify! What would you recommend?

    Withdrawal still pending but what people say about checks makes me think twice...Especially with a company I am having problems communicating with!

    However I am asking CMs advice so should I leave as Pending cheque or change to a different option for security!
     
  10. Jul 17, 2007
  11. Jeff

    Jeff Dormant account

    Occupation:
    Admin
    Location:
    Germany
    @ forgotten

    why don't you choose payment by bank transfer. in all Playtech this withdrawal option is available for withdraws over 500 Euro.
    After 5 day pending time the withdrawal is processed, and three days later the money is in your local bank account. And no fees at all.

    You have made your cash out at 13/07/07, so only 4 days passed now. So keep waiting, you met the wag. req. , so you will be paid. Be sure.

    I love the Europa Casino , and the support there, never had a problem at all, I think that with Bellini it will be the same. Because it is the same team.

    Good luck, keep us updated.
     
  12. Jul 17, 2007
  13. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    I doubt they will be any more "efficient" with any other payment method. They may then tell you that they can't withdraw to another method as you have never deposited that way.
    The time taken to receive the first withdrawal is not the real problem, this is fairly common. What IS poor is the complete shambles that is called "customer service", from a phone number that doesn't work, to staff that cannot read and comprehend an E-mail. Live chat seems just as bad also.
    These casinos seem to be spammers too, and sit at the less reputable end of the market, yet have managed to stay out of the rogue limelight.
    There are accredited Playtech casinos here, so best try one of them, it will be the same software, so same games for the most part. Many Playtech sites seem to view us Brits as "dangerous" (just like the Danes & Dutch are viewed), and have draconian bonus terms, so check first.
     
  14. Jul 20, 2007
  15. forgotten

    forgotten Dormant account

    Occupation:
    Shop worker
    Location:
    UNITED KINGDOM
    SOME Progress

    :cool:Hi had a reply from the playtech rep to say things had been processed, however had to complain again.

    I am sure I requested a local cheque which I was told would be quicker:what:

    The withdrawal has now been approved but this is the reply I got:

    Dear xxxxxxx,

    Thank you for choosing Casino Bellini.

    We are glad to inform you that we have processed your withdrawal request, code
    2709840, for the total amount of 4,007.05.

    For your convenience, please note the withdrawal details:

    Bank Draft:
    The total amount of 4,007.05 was paid out using a bank draft and will be sent
    out to your account's mailing address within one business day.

    Please allow up to 21 days for the Bank Draft to reach you by regular mail.:lolup:

    I was told by 31st July at the latest I logged onto chat and asked why my payment option was changed without my knowledge - sure I requested a cheque sent out in UK symbol had changed from OTHER to bankers draft - approved!!!

    I QUESTIONED why the draft sent out in one business day should take 21 days? The receiving date I was given was 15 AUGUST!!!! This sucks....

    even I can work out 21 days from 13/7/07 withdrawal date would be 5 August!!!

    Then they said weekends had to be taken into account!!

    I went on another casino last night and lost a ton so I really need these funds!!!

    I understand if this thread now gets moved to casino complaints....

    This casino has let the Playtech rep think my withdrawal has now been processed when in fact the check might not arrive for another 21 days!!!

    I cannot wotk out whether they are holding back the physical check for 21 days or they are sending out the cheque in one business day from yesterdays approval and it takes up to 21 days to arrive!!!

    I am not able to deposit more as I have reached casino deposit limit. So you would think they would be eager to pay me out so I would play again....

    But no - it seems they are delaying a physical payment that could be sent out easily!

    Why bother saying 1 business day for processing - then allowing 21 days to arrive at bottom in the 'small print'?

    You would have to be blind to miss it!!!:cool:

    PS It does sound like they are saying we have processed the withdrawal but we can send it out as late as we like maybe in 14 days time which means it could arrive in 21 days if you are lucky!

    Also I think I may be charged for a bankers draft which is why I clicked on local cheque - didn't think I was selecting a draft.


    They keep saying don't worry you will receive payment in which case why do they not make an effort to get it out quickly and efficiently - holding onto funds?
     
  16. Jul 20, 2007
  17. forgotten

    forgotten Dormant account

    Occupation:
    Shop worker
    Location:
    UNITED KINGDOM
    SOME Progress

    :cool:Hi had a reply from the playtech rep to say things had been processed, however had to complain again.

    I am sure I requested a local cheque which I was told would be quicker:what:

    The withdrawal has now been approved but this is the reply I got:

    Dear xxxxxxx,

    Thank you for choosing Casino Bellini.

    We are glad to inform you that we have processed your withdrawal request, code
    2709840, for the total amount of 4,007.05.

    For your convenience, please note the withdrawal details:

    Bank Draft:
    The total amount of 4,007.05 was paid out using a bank draft and will be sent
    out to your account's mailing address within one business day.

    Please allow up to 21 days for the Bank Draft to reach you by regular mail.:lolup:

    I was told by 31st July at the latest I logged onto chat and asked why my payment option was changed without my knowledge - sure I requested a cheque sent out in UK symbol had changed from OTHER to bankers draft - approved!!!

    I QUESTIONED why the draft sent out in one business day should take 21 days? The receiving date I was given was 15 AUGUST!!!! This sucks....

    even I can work out 21 days from 13/7/07 withdrawal date would be 5 August!!!

    Then they said weekends had to be taken into account!!

    I went on another casino last night and lost a ton so I really need these funds!!!

    I understand if this thread now gets moved to casino complaints....

    This casino has let the Playtech rep think my withdrawal has now been processed when in fact the check might not arrive for another 21 days!!!

    I cannot wotk out whether they are holding back the physical check for 21 days or they are sending out the cheque in one business day from yesterdays approval and it takes up to 21 days to arrive!!!

    I am not able to deposit more as I have reached casino deposit limit. So you would think they would be eager to pay me out so I would play again....

    But no - it seems they are delaying a physical payment that could be sent out easily!

    Why bother saying 1 business day for processing - then allowing 21 days to arrive at bottom in the 'small print'?

    You would have to be blind to miss it!!!:cool:

    PS It does sound like they are saying we have processed the withdrawal but we can send it out as late as we like maybe in 14 days time which means it could arrive in 21 days if you are lucky!

    Also I think I may be charged for a bankers draft which is why I clicked on local cheque - didn't think I was selecting a draft.


    They keep saying don't worry you will receive payment in which case why do they not make an effort to get it out quickly and efficiently - holding onto funds?
     
  18. Jul 20, 2007
  19. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    It may arrive a lot quicker than 21 days, as you are in the UK. If it takes 21 days, then they are lying about it actually having been sent. This argument has been raised before, amnd it seems that "processed" just means the casino have instructed their payment processor to send the cheque. The delay after this is probably made up of 3/4 days actually in the post, and up to 17 days languishing in a queue at the payment proccessor.
    When I request "local cheques" from Neteller, they are actually posted, not just "proccessed" when they become "accepted", they take either 3 or 4 days to arrive, and this is a measure of how long it takes from posting to delivery here in the UK. Further delay is down to the casino and it's processor getting round to actually putting the cheque in the mail.
    If the casino is being honest, you should expect the cheque next week at the latest (barring another postal strike that might add a day or two).
     
  20. Jul 20, 2007
  21. forgotten

    forgotten Dormant account

    Occupation:
    Shop worker
    Location:
    UNITED KINGDOM
    Update

    OK did get an email from Bellini manager actually the first basic reply email!!!

    He told me (as I thought) that I had chosen paper check. He said due to 'technical difficulties' that the paper check method was changed to bankers draft.

    He said they did that to speed up the withdrawal - I think really they should have informed me first unless it's just a mistake they are covering up.

    I missed the calls where the 'technical issues' regarding paper check method may have been revealed.

    How allowing 21 days for delivery is supposed to be any quicker than a localised papercheck I do not know:confused:

    Also I think given the circumstances I would have chosen an EXPRESS BANKERS DRAFT. But this choice was never given when the change was made....

    Also in the UK wont I be liable for a charge if I try and deposit a bankers's draft?

    I think that happened to me once before... if this is the case then I think Bellini should pay any charges I incur as I never chose the bankers draft method. I chose papercheck sent locally in the UK.

    would most people expect I still have time to requese the express method - when I spoke online they said the BD has already been processed to casino so express was not an option...


    Thoughts please....
     
  22. Jul 20, 2007
  23. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    I have experienced "bankers draft" before when withdrawing from my cash ISA at Nationwide. They are, in effect, a cheque by another name. The format is different, in that instead of being from the sender, they are "from" the institution that handled the sender's account. I deposited mine into my own bank account, and there was no charge, and it went through like a cheque. One other difference is that a banker's draft is not seen as quite as safe as a cheque, and should be treated as cash. They cannot be cancelled in the same manner as cheques, and recovering the funds should it be lost or nicked in the post is more complicated.
    With luck, the CS don't know what they are on about, and you will get a cheque from, say, ProcCyber through Barclays, and find this is what is meant by "Bankers draft", as opposed to a "cheque" written directly from the casino's own account.
    If in doubt, and you have more than one banking account, ask about charges before you deposit. If your bank says they will charge, and the draft is large, wave it under the clerk's nose as you tell them you will enquire about charges at your "other bank".
     
  24. Jul 24, 2007
  25. forgotten

    forgotten Dormant account

    Occupation:
    Shop worker
    Location:
    UNITED KINGDOM
    Bellini casino avoid!!!

    Hi just an update.

    I was correct I had requested a cheque initially on the 13/7/07 I was promised payment by 31st July by an online advisor.

    This was then processed on 19/08/07 and changed without my consent to a banker's draft. I was informed this was due to 'technical difficulties' and a date would be the 15/08+/07

    I am peeved as I was accepted as having a cheque sent locally. Then they changed this to banker's draft without even asking me. Now the date I am given to receive bankers draft is 19/08/07

    If there were technical difficulties. It is there fault and they should have informed me first without changing to banker's draft.

    Also as it is there error why did they not offer me the chance of having it sent by express draft. I managed to get through on their toll free phone for UK first time today.

    I asked why I could not have an express delivery now and teh otherone cancelled the guy pathetically said an express would take 3-4 weeks still. This must be the most garbage I have ever heard.

    Casniomeister if you are listening please put this on your pending rogue list.. Withdrawal request 13/07/07 and receiving date 15/8/07 a month and changing the payment method (local payemnt by cheque was quicker) without asking me first, or giving me the options!!!!

    I feel such a fool as I trusted I might receive the cash by the 31st and spent the last 1k on my credit card.

    Would anyone recommend doing one of those charge back things and with-holding the latest payment of 1k I made after this withdrawal until I receive my bankers draft?

    I am so worried as I will be charged more interest on credit card because of the delayed payment if I get it at all!

    Thoughts please!!!
     
  26. Jul 24, 2007
  27. Atlanta

    Atlanta Banned User - player fraud - violation of <a href=

    Occupation:
    Gambling
    Location:
    Atlanta
    What if you would have lost? What would you have done then about your Credit Card balance? You should never gambling with funds that will put you in tight spot. You just got to roll with the punches on this one. You for one created this problem. They stated they was sending you your money. Some of us waited up to 6 months to get paid. Surely you can wait a few weeks.
     
  28. Jul 24, 2007
  29. forgotten

    forgotten Dormant account

    Occupation:
    Shop worker
    Location:
    UNITED KINGDOM
    Two wrongs doesnt make a right!

    Who's side are you on Atlanta?

    I sympathise with people who have waited six months - unacceptable standards..

    But equally noone should have to wait a month for a payment or have the type of payment method changed without their consent and the sending perir extended!!

    All people are on here to improve industry standards and noone can agree that a month even is acceptable...

    Forgotten
     
  30. Jul 24, 2007
  31. GrandMaster

    GrandMaster Ueber Meister CAG

    Occupation:
    Mathematician by day, online gambler by night.
    Location:
    UK
    A banker's draft is better than a cheque. A banker's draft is a bill of exchange just like a cheque, but it is drawn a bank rather on a customer's account, so it should not be returned due to insufficient funds unless the bank has gone under.
     
  32. Aug 1, 2007
  33. forgotten

    forgotten Dormant account

    Occupation:
    Shop worker
    Location:
    UNITED KINGDOM
    Good news!

    Hi! Just to let you know despite the confusion about when I should receive payment whether by cheque or banker's draft it arrived yesterday, 31/07/07 as officially stated about the cheque. This was instead of the 19/08/07 the customer service team seemed to give. Maybe they were erring on the side of caution?

    Have put it in bank and will let you know if it bounces as I know is sometimes the case with the dodgier of casinos if the accounts are empty!

    Strangely the bank draft was drawn on Irish bank (posted from Ireland) yet processsed by a Canadian company, suppose it's for security.

    Looks OK just waiting the 6 days to see if cheque clears and then I'm happy :)

    So for the moment despite poor commuincation from CS - Bellini gets the thumbs up!!:thumbsup:

    The poor communication from this Phillipines based casino made me worry (hopefully) unneccesarily. Maybe partly language barrier? Departmental confusion? crosswires?

    Well at l least their phone lines appear working now (toll free one)

    Will keep all posted whether it bounces or not? Fingers crossed... at least I have it. When I hea some people have waited six months I am relieved truly!
     
  34. Aug 1, 2007
  35. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    Did they pay you to say that?

    If not, you have low standards. I would NEVER go back to that casino.

    Just my 2c.
     
  36. Aug 1, 2007
  37. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    You must be kidding. After all the hassle, you are still giving them the thumbs up. As for the post by Atlanta, his advice is sound although it may be a bitter pill to swallow. Remember what you experienced, forgotten (no pun intended).
     
  38. Aug 1, 2007
  39. forgotten

    forgotten Dormant account

    Occupation:
    Shop worker
    Location:
    UNITED KINGDOM
    Second thoughts...

    Yes thanks for the last bit of advise the communication was a shambles and very worrying besides.

    The phone lines seem to be working now but the mix up with payment methods; dates given to receive cheque by, lack of communication and poor response; should make me think twice about playing again before I was like this ::eek:

    I shall heed the warnings athough some people seem to be saying Europa/playtech are good eggs.

    I was just trying to give over the fact I am relieved to have received a check in hand after all the trouble.

    But it is a good idea to remember the awful communication. You are right Atlanta, no my standards are not low I am just relieved!

    Will be quick to post though if this payment bounces:cool:
     

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