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Playunited Network Casino!! Help!!

Discussion in 'Casino Complaints - Bonus Issues' started by gilleslord, Sep 10, 2007.

    Sep 10, 2007
  1. gilleslord

    gilleslord Newbie member

    Occupation:
    retired
    Location:
    canada
    Hello whomever is reading. This is the history of my moneybookers:
    4769855131 Aug 07 22:59Send Money to This email is not visible to you. -21.35 processed 2.03ID 117OC843AEA5I65

    4761116831 Aug 07 03:42Send Money to This email is not visible to you. -21.51 processed 1.39ID 117O74CC0B3FI65


    You can see there I've made two deposits of 20.00cad. How here they were processed. But than the first one at 3:42 I never got the money in the casino for I cancelled it at almost the end for I had remembered that I needed to put a coupon in. This somehow screwed everything up. I had the same thing happen at clubworld they just did it on chat and they could see that it went into their moneybookers and gave it to me. Now though with playunited they just say you've made one deposit the other one was declined. They don't go further than that. Supposedly moneybookers told them to give me my money for it was processed. The proof is there. Now here's the history of the casino which shows that it was cancelled or declined. Maybe someone can make head or tails and get my 20 back. It would be nice to be put back into my moneybookers if it can be.
    Here's the history for playunited it doesn't even show any othe deposits. Obviously there was according to moneybookers and I know I did.
    8/31/2007 2:55:14 PM Coupon redeemed $13.00
    8/31/2007 2:55:14 PM MoneyBookers Deposit Approved! $20.00
    8/31/2007 2:54:28 PM MoneyBookers Deposit Requested $20.00
    8/31/2007 2:50:33 PM Coupon declined
    8/31/2007 2:50:33 PM Coupon 'puslotsweekend30' requested
    8/31/2007 2:49:16 PM Coupon requested
    8/31/2007 2:47:42 PM Coupon declined
    8/31/2007 2:47:42 PM Coupon requested
    8/31/2007 12:00:13 AM Coupon declined

    If anybody can get this straightened out for me please do. thanks acct: gilleslord Moneybookers I have sent them a few emails but still nothing. Its been 1 week. The first time they replied they said they had contacted the casino and told them to give me my money. I also got a security check on that email that playunited uses for deposits through moneybookers but haven't heard anything from them lately. Moneybookers maybe at fault and my money maybe in the air somewhere's. Please help me with this for I am getting really frustrated. Now its going on two weeks that I am in limbo. Any help is appreciated. gilleslord (diane) thanks :confused:
    Here's a reply from the casino itself . this is the person I've been dealing with:
    RE: 'WMC=252-879' ATTENTION: MANAGER /OWNER‏
    From: Play United (Support) (support@playunited.com)
    Sent: September 7, 2007 9:18:00 AM
    To: diane (gillesdiane@hotmail.com)


    Hi Diane

    User Name: gilleslord

    Thank you for contacting our support team.

    Kindly be advised that we have no record of deposit made on the 7th of August, as you stated in the email.

    If you are referring to the $ 20 deposited on the 31/08/07, the money went through
    Should you require any additional information or assistance, please do not hesitate to contact us again.


    Best regards
    Maurizio
    Casino support
     
    Last edited: Sep 10, 2007
  2. Sep 10, 2007
  3. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    This is a common problem with these eWallets. There is not a sufficiently robust safeguard against money being lost in transit. The casino have no record of the deposit because they are looking in the wrong damn place because they do not know what they are doing, probably exacerbated by their wanting to answer the E-mail they THOUGHT you sent, not the one you actually did. The transaction would have been approved by moneybookers, but would have failed to get as far as your account. A matching transaction should appear in their merchant Moneybookers account, and transaction identifiers could be used to match your two debits to the credits to their merchant account, only one of which made it to your casino account.

    It might be worth knowing that coupons can often be redeemed AFTER the deposit, provided no play on it has taken place.

    Few RTG outfits are good, and this is not one of them - well worth checking them against the RTG list and the not reccommended/rogue list.
     
  4. Sep 10, 2007
  5. gilleslord

    gilleslord Newbie member

    Occupation:
    retired
    Location:
    canada
    Thanks for replying

    I just would like someone to get my 20 for me like you said the moneybookers merchant account as had rtg clubworld and they did it right away. thanks gilleslord
     
  6. Sep 10, 2007
  7. gilleslord

    gilleslord Newbie member

    Occupation:
    retired
    Location:
    canada
    Playunited

    I was told by an ezboard Belgamo that this place is reputable thats why I played there. thanks gilleslord
     
  8. Sep 13, 2007
  9. gilleslord

    gilleslord Newbie member

    Occupation:
    retired
    Location:
    canada
    Playunited

    Well i got my 20 finally. thanks here's the reply from the casino:
    I have some good news for you, we managed to locate the deposit in question, our records do
    show that you attempted to cancel the deposit, but at the stage when you did it, the system
    did not pick it up and it was left sitting in our merchant account.

    The deposit has now been credited to your account.

    I would also like to ask if you would be so kind to close the forum post on Casino Meister.

    if you have any further questions at any time, please feel free to get back to me at any time.

    Regards,
    Riaan
     
  10. Sep 13, 2007
  11. Nicole50

    Nicole50 Dormant account

    Occupation:
    customers support
    Location:
    Netherland
    I have deposited there with moneybookers and sometimes it take few hours to be credited and sometimes instant but I always get the deposit after few times. The good things with this casinos is they pay the players fairly and fast .The pitboss Riaan is responding to the emails and the complaints . Some times the chat support did not care but I always send an email to the pitboss when having problems.

    Nicole50
     

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