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Playthrough at inetbet

Discussion in 'Online Casinos' started by Stovetopp, Nov 23, 2008.

    Nov 23, 2008
  1. Stovetopp

    Stovetopp Senior Member MM

    Occupation:
    Retired
    Location:
    On the Beach
    Can one still have a "playthrough" requirement even though balance =. and bonus=0

    I did a dumb thing and got a 50% march bonus . Then I discovered one had to playthrough on only slots. Anyway my playthrough requirement shows I still have 690 bucks playthrough? Doesnt seem right.Probably will fix accounting overnight..
    \Quite frankly I had fun.. I played VP to build my capital then returned to slots. Don't know if this is "bonus abuse" I sent email to inetbet to clarify

    For recreation I deposited 50 bucks to get the match and played nickel VP.

    To the slot experts, how on earth can you playthrough 1500 bucks with a starting balance of $75. lets say you are lucky and win 1000 bucks you would have to play 1500 spins at 1.00 to meet the playthrough req'ment. The math probabilties isn't there
     
  2. Nov 23, 2008
  3. bryand

    bryand Beach Bum

    Occupation:
    Legal
    Location:
    Just Across the Hudson River
    Good point.
     
  4. Nov 23, 2008
  5. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    Wasn't that like eight months ago ?? :confused:
     
  6. Nov 23, 2008
  7. Stovetopp

    Stovetopp Senior Member MM

    Occupation:
    Retired
    Location:
    On the Beach
    No!! Was Friday 21st nov 2008 and finished Saturday night right before my post.

    So even if it was 8 months ago, why not answer the question? And as of this morning the playthrough requirements are still there Guess I will close account!
    thanks all
     
  8. Nov 23, 2008
  9. iNetBet Promos

    iNetBet Promos Accredited Casino Representative

    Occupation:
    Manager
    Location:
    United Kingdom
    Stovetopp,
    If you are having issues with coupons/wagering please email support on This email is not visible to you.
    They can then answer any queries or assist in getting these resolved for you
    Best Regards
    iNetBet Promos
     
  10. Nov 23, 2008
  11. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    So you are saying that after you zeroed out and you log back in, the cashier is still showing a playthru requirement of $690...correct ??

    The playthru requirement would have only decreased by the amount that you played on slots and not video poker and the reason I asked you about it being eight months ago is because you said a "50% march bonus"...you see...:cool:
     
    1 person likes this.
  12. Nov 23, 2008
  13. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    INetBet Promos, I've got a couple of questions for you that I am sure other forum members would also like to have answered too and they are...

    The reply you just gave above to Stovetopp always seems to be your standard reply here at Casinomeister to any forum member that raises a question about INetBet Casino, so what I would really like to know is why you can never answer any questions directly here for the forum members, I mean that is part of the reason for you being the INetBet Rep here isn't it ??

    Why is it always necessary for forum members to contact support when you could have already answered this question above for Stovetopp, it doesn't seem to me that it was that difficult a question, especially for the INetbet Rep here ??

    Most other Casino Reps here at CM that take a part in the forum are more than happy to answer most questions here for the forum members without them having to email support !!
     
    2 people like this.
  14. Nov 23, 2008
  15. Stovetopp

    Stovetopp Senior Member MM

    Occupation:
    Retired
    Location:
    On the Beach
    I am not having an ISSUE with INETBET.. Rules are rules , dumb, unreasonable , laughable or not. i agreed to play by the rules so no big deal because of my ignorance.
    I consider some members of this forum knowledgeable enough on issues like this so I though would be an easy question to answer. After all , they have been nplaying a long time and certainally have encountered almost every conceivable "problem"
    Sorry ROBWIN, "march" meant "match". and yes as of now 8:29 am Sunday , the playthrough is still there while zeros are else where. Tried to copy and paste the cashier's page but PAINT sucks
     
  16. Nov 23, 2008
  17. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    1) If you take a "slots only" coupon, DON'T PLAY VP! This is a clear breach of the rules for that specific coupon, and WILL be viewed as "bonus abuse", and they will even be able to invoke a specific breached rule rather that resorting to the "F U Clause".

    2) The failure of the playthrough counter to zero out is an RTG bug. It appeared out of the blue earlier in the year, presumably RTG "changed something" other than releasing new games. This change may have been to address a shortcoming in how WR for "post wagering" bonuses were tracked and awarded, but has ended up sometimes being unable to tell a post-wager coupon from a normal one, so it seems your WR are still being shown as they would be were it a post wager bonus coupon. RTG supposedly fixed this ages ago, but clearly they didn't, since sporadic complaints about this have kept on cropping up.
    For players, the biggest issue is that the bug prevents them playing any more coupons until the WR counter has been reset by support.

    Inetbet continue to ask players to contact support, but iNetbet support has sporadic problems where eMails are ignored often for a day or more, and this gives players NO OTHER OPTION than to use the forum to give iNetbet a prod & wake them up to a problem. Contacting the rep is not a replacement for competent CS, as the rep is not going to be constantly monitoring their PM inbox in the same way that CS are expected to be constantly monitoring emails.
    iNetbet wil continue to attract this kind of issue while they persist in using the unreliable email system as the ONLY WAY to converse with CS. Still this is their choice, they have been told this before, but choose to continue as they were.
     
    1 person likes this.
  18. Nov 23, 2008
  19. iNetBet Promos

    iNetBet Promos Accredited Casino Representative

    Occupation:
    Manager
    Location:
    United Kingdom
    Hi All,
    The reason I have asked Stovetopp to contact support is because this is what they are there for. To help assist players.

    In order to deal with this query we will need further information about their account etc. I would not expect any client to post confidential account details online; neither would I be prepared to discuss account issues in an open forum either.

    Unless a player contacts support then any issue that they are having cannot be looked into and resolved.
    Contacting them directly is the correct course of action not, as I say, through a public message board.

    Stovetopp, please drop support a mail with full details and I am sure that we can get to the bottom of an issue you may be having. Alternatively you can PM me.

    Best Regards
    iNetBet Promos
     
  20. Nov 23, 2008
  21. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    When all is working, inetBet support reply quickly, but what about when things are NOT working fine, and the player has a VERY SERIOUS issue, and simply CANNOT get a peep out of support over 2 days. This happened earlier, and it involved a serious issue with funds "disappearing".
    First, CS were contacted, but to no avail, and the player then went public here (went a bit ballistic to be honest).
    It turned out there were problems with iNetBet's eMail servers, but for those TWO DAYS, there was ABSOLUTELY NO WAY for players to get the assistance of support. Further, there was NO INFORMATION to tell players that there were known problems, and that they were receiving attention. Quite possibly, players either thought they were being ignored, or that iNetbet had a problem, but didn't know this, and there was no way for anyone to tell them.

    iNetBet really need a backup system to kick in when eMail isn't working, as well as a way outside of eMail for players to "prod" CS when their eMails go unanswered.

    Curently, going public here (including PMs to rep) is the ONLY such "prod" available, which is why it is used so much.
     
  22. Nov 24, 2008
  23. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Actually, I fail to see why issues cannot be discussed here and we should drop an email/pm to Inetbet promos. Sometimes these could be general issues and many members or even lurkers might have an interest in knowing about. Where the matters are specific to a certain member/player these should be resolved privately but otherwise why should they not be discussed in the open. I would have thought that one reason this forum has attracted a lot of attention and traffic is that we can discuss various different issues, good or bad on the casinos.

    Maybe its time whether some i-gaming forum reps need to decide on when they need to address problems at the forum and when to take them up privately. This one, I would say, can be discussed openly.
     
    2 people like this.
  24. Nov 24, 2008
  25. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    This could all be avoided if inetbet wouldn't be so penny-pinching and would spring for a telephone and pay people to man this phone to field customer support issues. Or even better, offer live chat? :rolleyes:

    Is your bottom line that much more important than customer service?

    Also, why not try to answer a player's question out here in the open, without divulging private details? At least then if you answered their question, they don't have to go through the process of getting a reply back from support@, or a an answer via PM here. Also, if another player had the same question down the road, then their question gets answered as well.
     
  26. Nov 24, 2008
  27. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    I totally agree with you here Chu, as all matters like Stovetopps here could have been given a simple answer by the INetBet Rep here, a playthru requirement on a coupon used IMO is not private info and involves a lot of us players who also use these coupons...there would be no reason to need someones account number to answer a simple question regarding a playthru requirement !! :what:
     
  28. Nov 24, 2008
  29. iNetBet Promos

    iNetBet Promos Accredited Casino Representative

    Occupation:
    Manager
    Location:
    United Kingdom
    This and any other problem cannot be addressed unless we have a players account information. Otherwise we have no idea which account to look at. Thus I cannot make any comment on what may be causing this issue.

    As I say I would not expect anyone to publish this information in an online forum. So anyone with a problem should contact us at support.

    Until now we have had no contact whatsoever on this topic from Stovetopp so we have had nothing to work on.

    Stovetopp has just PM'ed me and I can now have the relevant dept look into this for them. This would have been much quicker if a mail had been sent via the correct channels in the first place.

    Best Regards
    iNetBet Support
     
  30. Nov 24, 2008
  31. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    Stovetopps original question was...

    Why would you need someone's account info to answer this simple question ??

    The answer should be either "Yes" or "No",

    "No", if INetBet does not do wager carry over or

    "Yes",if INetBet does do wager carry over like Intercasino does !!
     
  32. Nov 24, 2008
  33. iNetBet Promos

    iNetBet Promos Accredited Casino Representative

    Occupation:
    Manager
    Location:
    United Kingdom
    Robwin,

    If only it were that simple :)

    In general that should be the case. There are however a number of factors that can influence this particular scenario and unless we have access to the account we cannot tell what the cause is.

    There may be a number of different causes for this issue e.g. there are different types of coupon with different wagering structures. There may simply be a technical error etc

    I just spoke with the tech team and in this case it seems that there is an incomplete game. So even though balance is zero there are still funds in the account. Hence the reason the coupon has not cleared.

    As you can see it is not as simply as just one answer.

    Best Regards
    iNetBet Promos
     
    1 person likes this.
  34. Nov 24, 2008
  35. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    Thank you for taking the time to address this here in the forum, it is much appreciated and your answer sounds reasonable to me and certainly make sense. It's refreshing to get a direct reply and a clear cut answer like the one you just gave here...:thumbsup:
     

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