playtech technical problem question

marcsudbury

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Joined
Jan 29, 2010
Location
sudbury ontario
playing at an accredited playtech casino tonight, goddess of life was the game. I get the pick feature when the screen changes it goes all wacky. its frozen, contact live chat they tell me restart the casino. so I do and the game reloads to the screen showing the 3 bonus symbols. now my bet is down to 1 dollar not 2 like I was playing, however its still frozen.

contact live chat again they tell me to keep trying because if it doesn't work they have to reverse the spin with zero compensation, like it never happened. tried 5 times didn't work I went bust just now but im pissed about what happened.

is this normal and acceptable? tuff luck? I was thinking if I hit a bonus on great blue at 20 dollars a spin got the 8 times and the game froze and I lost that bonus id snap.

so just wondering if it is just tuff luck that the game wont fix itself.
 

spintee

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mm2
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Mar 21, 2012
Location
Northants
playing at an accredited playtech casino tonight, goddess of life was the game. I get the pick feature when the screen changes it goes all wacky. its frozen, contact live chat they tell me restart the casino. so I do and the game reloads to the screen showing the 3 bonus symbols. now my bet is down to 1 dollar not 2 like I was playing, however its still frozen.

contact live chat again they tell me to keep trying because if it doesn't work they have to reverse the spin with zero compensation, like it never happened. tried 5 times didn't work I went bust just now but im pissed about what happened.

is this normal and acceptable? tuff luck? I was thinking if I hit a bonus on great blue at 20 dollars a spin got the 8 times and the game froze and I lost that bonus id snap.

so just wondering if it is just tuff luck that the game wont fix itself.
I cannot see how the bet could change but if it did than there's something going on, Also I do not think that any 1 can reverse a spin, Thats a new 1 to me, I could be wrong but how on earth are thy meant to do that, Maybe they was just saying this, Either way did you get any screen shots
 

miso

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Joined
Mar 27, 2012
Location
Ireland
Wait a little longer. I`ve had issues with Cowboys & Aliens at two different casinos.
For some reason it froze, didnt even let me close the casino, had to use task manager.

Other games were OK when I restarted, but when I tried to load Cowboys again, still frozen.
It took well over 24 hrs for the game to "fix" itself.
 

marcsudbury

Dormant Account
Joined
Jan 29, 2010
Location
sudbury ontario
Ok I will let it sit for a couple days and see what happens. Also I did take screen shots, but that bonus isn't huge money type. So if it doesn't work out I'm closing account, too risky. When I'm up on a session I bet really big I'd hate it to happen another time.
 

itsblitz

Dormant account
Joined
Jan 23, 2010
Location
uk
Have you checked your game history - Cashier > My Account > Game History?
Usually the win is decided at the point of landing the feature, it might sho up there, but i havent played this slot
 

Greigssy

Meister Member
Joined
Aug 13, 2010
Location
Scotland
I've had many a broken game on Playtech. Baywatch twice froze at the bonus at two different casinos. Ladbrokes took 11 days to sort it out and Gala had it sorted in 5 minutes. I guess Gala have the "Bat Phone"

Also 2 days ago I had a crash during the bonus on the Piggies and Wolf slot, when I reloaded the slot it was if there was no bonus at all and no payout . When I logged out and in and selected another slot I got an "incomplete game" message and got transferred to the broken slot and the triggering spin for the bonus.
 

marcsudbury

Dormant Account
Joined
Jan 29, 2010
Location
sudbury ontario
Yeah I've had it happen before and just closing and opening casino it worked. This time it hasn't. But no rush I'll let it sit forever. I don't play there again till it is sorted. It was fly casino so I'll just go back to omni if u want to play Playtech games.
 

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