PLAYTECH CASINOS TAKE 5000$ from me

[sk2005]

I never played at Playtech casinos before. I was afraid of them- because i heard from many people at the forums that their software is not fair. Anyway, several days ago i have decided to give this group of casinos a try by playing Video Poker. I deposited money at more than 25 playtech casino. My tactics didn't work that good- i have lost my deposit at 22 casinos and succeded at 3 only- Sky Kings (1180$), Swisscasino (1760$)and New York casino (1700$). My overall
result was a slight minus (about 200$). Okey,i said to myself- at least i didn't lose a lot of money. In several days i was shocked to know that all of three casinos i won at returned me my deposits and confiscated my winnings-explaining me that i am a bonus abuser. The only reason why they can call me a bonus abuser is that i won at their casinos. Here is the letter i received from these three casinos-

-Dear xxxxx,

Before processing your withdrawal request we have noticed a pattern of
bonus abuse in your game sessions.

Due to this we have subtracted the bonus money that was given to you
and your winnings, processing only your original deposit.

We are truly sorry if there was any misunderstanding but we are
obligated to follow the company's policy.

The following is a statement directly from our "Terms of Use":

"The Casino reserves the right to refuse or rescind the bonus for any
reason including, but not restricted to, player abuse. In case of abuse,
the Casino reserves the right to discontinue player's membership and to
prevent the player from accessing the Casino in the future".

We do appreciate your interest in our casino and hope to see you at our
tables. However, we cannot credit any future bonuses to your casino
account.

Should you have any questions or concerns, please do not hesitate to
contact the Swiss Casino Support Team.

--------------------------------------------------------------------------

And what am i supposed to do now? I am 5000 dollars minus now and i don't understand why?
I played a fair game-casinos gave me the bonus. They could not to give me the bonus. But now they take the winnings from me and who will give me back my deposits that i have lost at other 20+ playtech casinos ???
I read that casinomeister placed Playtech casino back to his reputable list of casinos. Can you call this behavior reputable? They can make it to any player!
Please, help me. I can't afford to lose that much money- i wasn't supposed to lose it like that ((

Addition: if i am a bonus abuser -and according to their TC i am only eligible to receive back my deposit-why i haven't received back my deposits at 22 other playtech casinos at which i lost my money and which use the same policy as New York casino, Swiss casino and Skykings casino ? Only because i lost there and won here?

 

[slotchik]

I would do a PIB..
I think as long as you wager what they want you to, that you are entitled to winnings. These casinos are pissing me off!!!

I never played at Playtech casinos before. I was afraid of them- because i heard from many people at the forums that their software is not fair. Anyway, several days ago i have decided to give this group of casinos a try by playing Video Poker. I deposited money at more than 25 playtech casino. My tactics didn't work that good- i have lost my deposit at 22 casinos and succeded at 3 only- Sky Kings, Swisscasino and New York casino. My overall
result was a slight minus (about 200$). Okey,i said to myself- at least i didn't lose a lot of money. In several days i was shocked to know that all of three casinos i won at returned me my deposits and confiscated my winnings-explaining me that i am a bonus abuser. The only reason why they can call me a bonus abuser is that i won at their casinos. Here is the letter i received from these three casinos-

-Dear xxxxx,

Before processing your withdrawal request we have noticed a pattern of
bonus abuse in your game sessions.

Due to this we have subtracted the bonus money that was given to you
and your winnings, processing only your original deposit.

We are truly sorry if there was any misunderstanding but we are
obligated to follow the company's policy.

The following is a statement directly from our "Terms of Use":

"The Casino reserves the right to refuse or rescind the bonus for any
reason including, but not restricted to, player abuse. In case of abuse,
the Casino reserves the right to discontinue player's membership and to
prevent the player from accessing the Casino in the future".

We do appreciate your interest in our casino and hope to see you at our
tables. However, we cannot credit any future bonuses to your casino
account.

Should you have any questions or concerns, please do not hesitate to
contact the Swiss Casino Support Team.

--------------------------------------------------------------------------

And what am i supposed to do now? I am 5000 dollars minus now and i don't understand why?
I played a fair game-casinos gave me the bonus. They could not to give me the bonus. But now they take the winnings from me and who will give me back my deposits that i have lost at other 20+ playtech casinos ???
I read that casinomeister placed Playtech casino back to his reputable list of casinos. Can you call this behavior reputable? They can make it to any player!
Please, help me. I can't afford to lose that much money- i wasn't supposed to lose it like that ((

 

[caruso]

This is bullshit. The claimed "term" is not enforceable. At least, not by any operation which wants to give the minimum impression of honesty.

File a complaint with Bryan:

https://www.casinomeister.com/

If Bryan is unsuccessful (which is unlikely), try the GPWA players' board - xxxhttp://www.gpwa.net/forum/forumdisplay.php?f=558 - they have many affiliated members.

 

[eichmann]

Hmm , this is exactly the same fraudulent approach currently being used by the Casinoblasters ( goldenpalace) chain. Take the money if you lose and return the deposit if you win. MAybe time to rerogue the whole chain

 

[nafanny29]

"The Casino reserves the right to refuse or rescind the bonus for any
reason including, but not restricted to, player abuse. In case of abuse,
the Casino reserves the right to discontinue player's membership and to
prevent the player from accessing the Casino in the future".

What a joke, it makes my blood boil to read that shit. This industry needs LasVegas style regulation and scum like this casino would be out of business within a week.

 

[mitch]

I never played at Playtech casinos before. I was afraid of them Anyway, several days ago i have decided to give this group of casinos a try by playing Video Poker. I deposited money at more than 25 playtech casino.

Alarm bells ringing!

First time poster who trys to portray himself as an internet casino novice and then deposits at 25 Playtech casinos in a matter of days (hours?)!!

How many people do this early in their internet gambling career? How many people do this ever?

Methinks this label of bonus abuser has a wider tale to tell than we have heard so far.

I bet Brian is really looking forward to handling this case (not).

Mitch

 

[nafanny29]

Good point Mitch but those T&Cs really pi$$ me off. Like a get out clause just in case the player has the audacity to actually win.

 

[sk2005]

Alarm bells ringing!

First time poster who trys to portray himself as an internet casino novice and then deposits at 25 Playtech casinos in a matter of days (hours?)!!

How many people do this early in their internet gambling career? How many people do this ever?

Methinks this label of bonus abuser has a wider tale to tell than we have heard so far.

I bet Brian is really looking forward to handling this case (not).

Mitch

And where in my post i said that i am an internet casino novice??? Here is what i wrote in my first sentence-

-I never played at Playtech casinos before. I was afraid of them- because i heard from many people at the forums that their software is not fair. -

Never played at PLAYTECH casinos, not at internet casinos. So please, learn to read first and then come with your false alarms.

 

[tim5ny]

Alarm bells ringing!

First time poster who trys to portray himself as an internet casino novice and then deposits at 25 Playtech casinos in a matter of days (hours?)!!

How many people do this early in their internet gambling career? How many people do this ever?

Methinks this label of bonus abuser has a wider tale to tell than we have heard so far.

I bet Brian is really looking forward to handling this case (not).

Mitch

When I was new to internet gambling, I'd never heard of bonus abuse or anything like that... so I went to all of the casinos that were advertising sign up bonuses to new players. I must of went to more than 50 of them and took the bonus and signed up. How is one to know that this casino and that casino are in the same group or ownership? I didn't know it was wrong to do that, and this guy probably didn't think it was wrong either.

 

[mgibson99]

Have to agree with Mitch that something just doesn't seem right about this. Depositing into 25 different casinos in a short period of time, just to "give them a try" seems a bit unusual, and certainly has the appearance of someone who is strictly chasing bonuses and trying to make a quick hit.

 

[funeralparty]

What is even more odd about this is that he deposited at 25 Playtech casinos, and the only 3 he won at were Swiss, New York, and Skykings.

If im not mistaken, at least 2 of these belong to the same group (Swiss and NY)....not sure about Skykings

So, why do they all send him the same (generic?) email about bonus abuse?

 

[Casinomeister]

I never played at Playtech casinos before. I was afraid of them- because i heard from many people at the forums that their software is not fair. Anyway, several days ago i have decided to give this group of casinos a try by playing Video Poker. I deposited money at more than 25 playtech casino. My tactics didn't work that good-...

You were afraid of them, and then suddenly you make a deposit in more than 25 Playtech casinos??? C'mon now, whose chain are you yanking here??

How many casinos did you make a deposit at? How much and which ones? Feel free to list them in this thread.

 

[Casinomeister]

What is even more odd about this is that he deposited at 25 Playtech casinos, and the only 3 he won at were Swiss, New York, and Skykings.

If im not mistaken, at least 2 of these belong to the same group (Swiss and NY)....not sure about Skykings

So, why do they all send him the same (generic?) email about bonus abuse?

I believe all three are in different casino groups, but share the same support.

 

[bagofmaggots]

bonus abuse

finally a good example of a bonus abuser

 

[KasinoKing]

I would do a PIB..

SK2005: Have you done your PIB yet?
When you do - please can you let us know what PIB means?

 

[thelawnet]

finally a good example of a bonus abuser

Er yeah, really good example, the guy finishes up $200 down. Must be a real genius at milking dem bonuses. Sounds like the casinos are going to be going bust due to these evil bonus abusers any day now.

We obviously don't know the full story but sounds like he had some system for winning. We all know gambling systems sucked. If you were going to try such a system it makes sense to do a lot of casinos at once, because there will be no way to tell if the system was successful after only one trial.

It's a weird story, 25 casinos would surely take a while to download, signup to and play.

 

[thelawnet]

Have to agree with Mitch that something just doesn't seem right about this. Depositing into 25 different casinos in a short period of time, just to "give them a try" seems a bit unusual, and certainly has the appearance of someone who is strictly chasing bonuses and trying to make a quick hit.

Maybe he was, but given that casinos sell the dream of winning money, you can't really criticise a player for trying to do that.

If you don't like people taking bonuses, you have several choices:

1) change the terms (like Reef Club's 200x) so that they are not viable

2) don't offer the frigging bonuses telling people that they get '100% free money' 'double your deposit'

3) after the player has signed up to 13 casinos or so, tell him that he cannot receive any more bonuses BEFORE he starts playing

Not give them the bonuses, let them lose their deposits and THEN decide that the player is an abuser. Frankly with all the confusing terms and concepts that Playtech have on their bonuses 'sticky bonuses', 'only play these games' '25x wagering requirement', etc., it's difficult to see how they could be of interest to anyone other than 'bonus hunters', as the unwary player, and certainly many new players to internet gambling think that 100% bonus means just that, and are disappointed to find that you need a degree in gaming theory and a lawyer to play at these places.

So I don't think these casinos with their sharp practices should be surprised at players trying to win. They are certainly not going to win themselves more players by behaving like this. Quite simple: don't offer the bonus in the first place, or pay. There are no other choices.

 

[jinnia]

This person made their deposit, accepted a bonus, played and lost at 22 of the 25 casinos - was the wagering requirements met at the 3 he/she did win at? If yes, then how in the hell can they call it 'bonus abuse'?

THEY make the rules on wagering requirements, then use it to STEAL your winnings, when you meet those requirements!

To HELL wih any casino who does this, and I wish them a speedy trip there!!

 

[realwtfsup]

Are they returning the money from the 22 casinos that he lost his deposit in?

If not then they should give him his winnings.

If they refuse to give him his winning then return all his deposits.

These casinos cannot have it both ways.

 

[sk2005]

You were afraid of them, and then suddenly you make a deposit in more than 25 Playtech casinos??? C'mon now, whose chain are you yanking here??

How many casinos did you make a deposit at? How much and which ones? Feel free to list them in this thread.

I am not a bonus abuser. I don't know what that means! I just signed
up at several casinos that give bonuses, played allowed games and
cashed in my winnings.If you pay attention to the next sentence from
the casino email i received you will understand that they only blame
me on the fact that i won:

'Before processing your withdrawal request we have noticed a pattern of
bonus abuse in your game sessions'

And my game session consisted solely from playing allowed game-video poker. Nothing else.


And also,as i told already, my overall results were not good.Actually-
i think that these casinos are 'USER'S DEPOSIT ABUSERS'.

Casinomeister,

I thought that i found some system that will let me win. I practiced a lot in playtech
offline mode and it worked fine. But when i tried the same in real money mode-it sucked.
Here is the list of Playtech casinos i deposited at :

Magic Box casino
Swiss
DIamond Deal
Casino MB
Mapau
Cityclub
New York
Usa
Kiwi
SkyKing
Goldgate
Maxima
LasVegas Usa
Casino Las Vegas
Casino King
Casino Del Rio
Casino Tropez
Club Dice
Monaco Gold
Vegas Red
Casino Europa
Prestige
Playgate
DIamond Club
Sports Interaction
Megasport

I lost my deposits at all of the casinos ,excluding 3 mentioned above.

Please, explain me what i did wrong. Where in casinos terms and conditions
it says that i cannot sign up at the casino for bonus and play video poker? I am very dissapointed.

 

[thelawnet]

I am not a bonus abuser. I don't know what that means! I just signed
up at several casinos that give bonuses, played allowed games and
cashed in my winnings.If you pay attention to the next sentence from
the casino email i received you will understand that they only blame
me on the fact that i won:

'Before processing your withdrawal request we have noticed a pattern of
bonus abuse in your game sessions'

And my game session consisted solely from playing allowed game-video poker. Nothing else.


And also,as i told already, my overall results were not good.Actually-
i think that these casinos are 'USER'S DEPOSIT ABUSERS'.

Casinomeister,

I thought that i found some system that will let me win. I practiced a lot in playtech
offline mode and it worked fine. But when i tried the same in real money mode-it sucked.
Here is the list of Playtech casinos i deposited at :

Magic Box casino
Swiss
DIamond Deal
Casino MB
Mapau
Cityclub
New York
Usa
Kiwi
SkyKing
Goldgate
Maxima
LasVegas Usa
Casino Las Vegas
Casino King
Casino Del Rio
Casino Tropez
Club Dice
Monaco Gold
Vegas Red
Casino Europa
Prestige
Playgate
DIamond Club
Sports Interaction
Megasport

I lost my deposits at all of the casinos ,excluding 3 mentioned above.

Please, explain me what i did wrong. Where in casinos terms and conditions
it says that i cannot sign up at the casino for bonus and play video poker? I am very dissapointed.

Hi. What strategy did you play? Are you talking about a betting strategy?

My understanding of video poekr is there is basically only one optimal strategy, which can be determined by analysing the cards in the deck for the best return.

So I guess you had some funky betting strategy? What was it?

 

[sk2005]

Yeterday i wrote emails to casino Swiss. Here it is:

Sirs/Madams

What happened to my winnings? What do you call bonus abuse? When somebody wins at your casino? I played special tactics- i lost at other casinos with this tactic and won at your one. Now you take all my winnings from me-and who will give me back my lost money at other casinos??? It is really win/win situation for the casino and lose/lose situation for me as a player.I ask you to pay me my winnings...

And here is the reply:

Dear Sadat,

Thank you for choosing Swiss Casino.

This is Cara with the support team.

With reference to your email, first let me apologize for this unfortunate situation, but because you have violated one of the terms and conditions of the casino you are unable to cashout your winnings.

The special tacties you have used is what we term as "bonus abuse". Therefore you were refunded your initial deposit and your accounts has been closed. Again I do apologize.

Thank you for gaming with us and have a good evening.

Should you have any questions or concerns, please do not hesitate to contact Swiss Casino Support Team. We are available 24 Hours a day, 7 days a week.

With Best Regards,

Cara
Swiss Casino
----

And where, where in their website it says that one cannot play video poker
by doubling? They are looking for any excuse not to pay me.

 

[sk2005]

Hi. What strategy did you play? Are you talking about a betting strategy?

My understanding of video poekr is there is basically only one optimal strategy, which can be determined by analysing the cards in the deck for the best return.

So I guess you had some funky betting strategy? What was it?

My strategy was doubling any winning hand until 1000+ units in my account. And i only reached that target in three cases- which made my overall results almost even.

 

[thelawnet]

Yeterday i wrote emails to casino Swiss. Here it is:

Sirs/Madams

What happened to my winnings? What do you call bonus abuse? When somebody wins at your casino? I played special tactics- i lost at other casinos with this tactic and won at your one. Now you take all my winnings from me-and who will give me back my lost money at other casinos??? It is really win/win situation for the casino and lose/lose situation for me as a player.I ask you to pay me my winnings...

And here is the reply:

Dear Sadat,

Thank you for choosing Swiss Casino.

This is Cara with the support team.

With reference to your email, first let me apologize for this unfortunate situation, but because you have violated one of the terms and conditions of the casino you are unable to cashout your winnings.

The special tacties you have used is what we term as "bonus abuse". Therefore you were refunded your initial deposit and your accounts has been closed. Again I do apologize.

Thank you for gaming with us and have a good evening.

Should you have any questions or concerns, please do not hesitate to contact Swiss Casino Support Team. We are available 24 Hours a day, 7 days a week.

With Best Regards,

Cara
Swiss Casino
----

And where, where in their website it says that one cannot play video poker
by doubling? They are looking for any excuse not to pay me.

what bullshit. There are plenty of casinos who says that 'low risk bets' will not count. E.g., you deposit $100 and get $100 bonus and bet odd and even and zero to fulfil the wagering requirements. It's quite clear to anyone what a 'low risk bet' means. This policy is pretty fair because it stops people simply taking the casinos money without entering into the spirit of gambling.

But simply saying that doubling is bonus abuse? How? Why?

This is anything but a low-risk strategy, in fact it could hardly be higher risk, and for this it should be welcomed, as gambling to win big is what casinos are about.

So if they provide a gamble feature, they shouldn't be upset when people use it. And determining retrospectively that a given strategy is abusive when it's not stated or obvious that they will determine it so is unacceptable.

If they don't like people doubling, SAY SO, spell it out before the players signs up. Next thing they will arbitrarily deciding that martingaling is not allowed, or any other strategy.

 

[johnsteed]

I'm getting so sick of online gambling these days, based on all the restrictions. Even if you follow there rules perfectly, they can come up with various reasons to keep your money. I bet most people that withdraw these days, lose sleep wondering whether or not they're going to get paid. Very frustrating, and the gambling has more to do with the getting paid on time, rather than what used to be the games part of it. They go above and beyond their T & C's, but they aren't overly strict on their own rules and time frames for players getting paid (like those listed on their main pages). I think there should be a hefty stalling penalty (in credit), but this idea will never come into fruition UNTIL there's more marshalling within the gaming community (although Casinomeister does an EXCELLENT job ).

I'm sure that everyone has a suggestion or two, but I'll tell you what I do these days. Deposit small, withdraw small (at least on your 1st withdrawal and 1st deposit). See who gives you an easy time, and who gives you a hard time. Build a relationship up with those casino's that you're most comfortable with (yes, it sounds corny), and you "shouldn't" have to deal with the B.S. side of online gambling.

Personally, I don't think that sk2005 did anything wrong. I've played at each one of those casino's (this is prior to my joining Casinomeister), and... excuse me... (John Steed vomits while thinking about his results over at PlayTech casino's) Cue Steed I also did the thing of joining up at 10 casino's over a 48 hour period (although on $500 USD divided by 10). Who cares how many casino's he joined-up on at once, even if he'd signed-up at every casino listed over at BonusRating.com within the same week, if they're offering the initial deposit bonus individually, he should be able to claim them at each one. Now, I say SHOULD, doesn't mean it'll work out this way. Abuse... in what context? Very very vague. There are too many variables to this word under their loose T & C's.