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PLAYTECH AND EMPIRE WON'T PAY

Discussion in 'Online Casino and Poker Complaints - old section' started by BLONDIE, Apr 2, 2006.

    Apr 2, 2006
  1. BLONDIE

    BLONDIE Dormant account

    Occupation:
    disabled
    Location:
    united states
    HELLO I AM NEW TO THIS SITE SO PLEASE BARE WITH ME
    I WON A LOT OF MONEY...A LOT ON ONE OF EMPIREONLINE'S CASINO..THEY REQUESTED COPIES OF SO MANY DOCUMENTS/ NOTORIZED ETC..I FULLFILLED THAT....EMPIRE CALLED AND OFFERED ME A VERY LOW AMOUNT OF MONEY ON A MONTHLY BASIS..I SAID NO I WANT ALL MY WINNINGS WIRED TO MY BANK ACCT. THEN THEY UPPED THE AMT A FEW DOLLARS..WE PLAYED THIS CAT AND MOUSE GAME FOR DAYS..THEY USED THIER SCARE TACTIC..ILLEGAL, IRS PROBLEMS, ETC..I NOTIFIED THE CASINO MANAGER BUT NO RESPONSE. I EMAILED THE CEO OF EMPIRE NO RESPONSE..AND GUESS WHAT PLAYTECH CALLED ( A VERY YOUNG GIRL) AND UPPED THE FIRST PAYMENT TO DOUBLE THE FIRST OFFER THE CASINO OFFERED ME.WHEN I SAID NO I WANT ALL MY WINNINGS AT ONCE WIRED TO MY BANK ACCT SHE HUNG UP ON ME!.....NO WHERE IN THEIR TERMS AND CONDITIONS AT HE CASINO DOES IT STATE THAT PROGRESSIVE HAS TO TAKE PAYMENTS ON A CONTRACT. tHEY ONLY HAVE TO PAYOUT $10,000 A MONTH ON NON-PROGRESSIVE'S...HOW IS A CONTRACT ENFORCED IN ANOTHER COUNTRY!..SO HERE I AM WITHOUT MY WINNINGS...THE CASINO STILL SHOWS THEY OWE ME THIS MONEY IN THEIR TRANSACTIONS SITE..SO NOW WHERE DO I GO TO ENFORCE THEN TO PAY MY WINNINGS AND TRANSFER OF ALL MY WINNINGS..
    USA - CALIFORNIA
     
  2. Apr 2, 2006
  3. nektar4d

    nektar4d Dormant account

    Occupation:
    sales
    Location:
    European Union
    Start a new clear thread on this

    As advised in another of your post, start a new thread with a clear title and with all possible details. Which game was it?
     
  4. Apr 2, 2006
  5. liquidsoap

    liquidsoap Dormant account

    Occupation:
    my self
    Location:
    home
    Blondie id say pitch a bitch with casinomeister first,
    also TAKE AS MANY SCREEN SHOTS AS HUMMANLY POSSIBLE
    take screenshot of the T & C's, if your balance, or the chat, everything you got, you must take a screen shot of

    Also COPY's of all email's
    and start a new thread too
     
  6. Apr 3, 2006
  7. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Jeez, Blondie I sure wish you could find that damned caps lock LOL!!

    Anyway - I'm sure your problem is not in the least a laughing matter so let me try to explain about the progressives. These are run across a whole bunch of casinos, under different owners and managements in many cases and the software provider behind the progressive - in this case Playtech - holds the funds (probably through an insurance or escrow account arrangement) The casino owners participating in the progressives "network" each pay a fee or percentage for the facility.

    Providers like Cryptologic and Microgaming have the financial stability and integrity to pay out progressives in one cash transaction, accompanied by free legal and financial advice should you wish it. Once they have established the lucky player's bona fides (because these wins can be as high as well over a million and a half dollars) there is usually not too much fuss or delay.

    I don't know about other providers - RTG for instance - but I'm sure someone here will know.

    I don't know what the Playtech policy is, but I've always assumed that they followed the one payment route, because they have claimed to have had some major progressive wins yet I have never seen complaints about partial payments.

    If they are pulling this sort of stunt on you, then imo they are making a major marketing blunder because there are few players who would prefer instalments to a one cash payment.

    Monaco Gold and its stablemates in Empire Online (an Israeli company run by a thirty-something guy called Noam Lanir who has made hundreds of millions in this industry) does not have a good reputation, and a search of the archives at the major portals will turn up more than a few complaints.

    However, in this case it's Playtech who are responsible for the payout.
     
  8. Apr 3, 2006
  9. scrollock

    scrollock Senior Member

    Occupation:
    google
    Location:
    boro, uk
    not exactly a complaint, but this shows its standard policy at monaco gold to only pay in installments.


    http://www.casinomeister.com/forums...y-cow-i-cant-believe-it.html?highlight=monaco

    as pointed out in the thread, playtech pay the money to monaco gold, so why the hell should monaco gold hold onto the money, in contradiction to their own terms.

    You are aware of and agree that the maximum amount that a Player can cash-out is $10,000 USD (or the equivalent amount in EURO or GBP currency) per month. This provision will not apply on the progressive Jackpot winnings.

    given how many playtechs have turned rogue in the past year, what happens if you they decide they are going to stop paying after a few months? well the simple answer is your F***ed, because you can be sure as hell that playtech wont step in to help you.
     
  10. Apr 3, 2006
  11. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
  12. Apr 3, 2006
  13. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Looks like she's going to be paid in full - no installments. Either I or she can update you when the money hits the bank :D
     
  14. Apr 3, 2006
  15. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania

    Awesome Bryan. Amazing that this was resolved so fast...especially considering this is Playtech we're talking about :thumbsup:
     
  16. Apr 3, 2006
  17. caruso

    caruso Banned User - repetitive violations of 1.6 - troll

    Occupation:
    Casino apologist
    Location:
    England
    One word: Iris.
     
  18. Apr 3, 2006
  19. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    Way to go Bryan! :notworthy Always love a happy ending and congrats to you BLONDIE on your big win! :thumbsup:
     
  20. Apr 3, 2006
  21. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I can't take the credit for this since as soon as I contacted Playtech, the ball was already in motion to have her paid in one lump sum.

    Looks like it's a win of just under $1 m.

    Congrats BLONDIE!!! I hope you invest it well :thumbsup:
     
  22. Apr 3, 2006
  23. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    wowowwowow SWEET hit! No wonder they wanted to pay in installments. Can you imagine the interest the casino would have made after they recieved the funds from playtech? Or playtech themselves.....seems they also wanted to do installments at first.

    Glad you stuck to your guns Blondie and contacted playtech regarding this!!!

    PS: POST A SCREENSHOT!!! :D
     
  24. Apr 3, 2006
  25. thelawnet

    thelawnet Dormant account

    Occupation:
    programmer
    Location:
    UK
    Hopefully she can use some of it to buy a keyboard where the capslock key isn't stuck :)
     

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