Playshare Partners and Casino Rewards

[vinylweatherman]

The cashout I had pending from Casino Share during the changeover was put back into the casino, and I had to withdraw it again. I did this, and it was paid - no problem here.

BIG problem though, comp points are not the ONLY thing to have been confiscated. I have found that all accounts have been "factory reset". This means that if you had passports towards the bonus on Tomb Raider, or coins you wanted to save for the "massage bonus" on Wealth Spa, they have all been REMOVED!!!!

It seems MGS software does NOT necessarily preserve game state, not even overnight! With MGS releasing more slots that require you to accumulate "tokens" towards a bonus, this is a SERIOUS bug in the software, as this is no different really than the arbitrary removal of part of a balance overnight.

It seems this process also deleted ALL past history of deposits & withdrawals.

There is something VERY odd & somewhat "dodgy" going on here, since this is the kind of data that SHOULD NEVER be lost from a players' casino account.

So what EXACTLY happened here?

There is more to this than we have been told.


My theory - Playshare went BUST!! We are lucky to get even PART of our overall balances covered by Casino Rewards.

The casino accounts themselves were NOT "transferred" either, they were DELETED, and Casino Rewards recreated them on THEIR servers from the player data they received from Playshare - THIS is why all the data has been lost (deposits, withdrawals, passports, coins, etc....).

Fortunately, if you were AHEAD at one of the Playshare casinos before the transfer, THIS data has been lost too, and the software isn't going to try to compensate for the past payouts, so those who worry about this can play in a fresh "virgin" MGS account with no "memory" of their past action.

It also seems that Casino Rewards are not honouring any status that has been gained at Playshare, so VIP players are starting from scratch again, and former "scumbags" at CR are STILL going to be considered "scumbags" regardless of their status at Playshare.

 

[pevangel]

There goes my VIP status also, wow this stinks, played at Grand Mondial for years and Casino Share. I am not happy


pevangel

 

[ShayDrew]

The cashout I had pending from Casino Share during the changeover was put back into the casino, and I had to withdraw it again. I did this, and it was paid - no problem here.

BIG problem though, comp points are not the ONLY thing to have been confiscated. I have found that all accounts have been "factory reset". This means that if you had passports towards the bonus on Tomb Raider, or coins you wanted to save for the "massage bonus" on Wealth Spa, they have all been REMOVED!!!!

It seems MGS software does NOT necessarily preserve game state, not even overnight! With MGS releasing more slots that require you to accumulate "tokens" towards a bonus, this is a SERIOUS bug in the software, as this is no different really than the arbitrary removal of part of a balance overnight.

It seems this process also deleted ALL past history of deposits & withdrawals.

There is something VERY odd & somewhat "dodgy" going on here, since this is the kind of data that SHOULD NEVER be lost from a players' casino account.

So what EXACTLY happened here?

There is more to this than we have been told.


My theory - Playshare went BUST!! We are lucky to get even PART of our overall balances covered by Casino Rewards.

The casino accounts themselves were NOT "transferred" either, they were DELETED, and Casino Rewards recreated them on THEIR servers from the player data they received from Playshare - THIS is why all the data has been lost (deposits, withdrawals, passports, coins, etc....).

Fortunately, if you were AHEAD at one of the Playshare casinos before the transfer, THIS data has been lost too, and the software isn't going to try to compensate for the past payouts, so those who worry about this can play in a fresh "virgin" MGS account with no "memory" of their past action.

It also seems that Casino Rewards are not honouring any status that has been gained at Playshare, so VIP players are starting from scratch again, and former "scumbags" at CR are STILL going to be considered "scumbags" regardless of their status at Playshare.

Crikey! So am assuming I would need to start TSII again from the first feature as well, so to play the Raven feature I like will need to hit 15 bonus rounds.... glad I uninstalled Quatro as soon as I saw this thread!

 

[daera]

Where are you getting these facts from? Have you actually emailed Renee to ask her about this yourself?

Renee has all of her messenger id's listed in her profile, not to mention she can be emailed or pm'ed. I haven't seen anyone post that they've contacted Renee and SHE SAID blah blah blah. Renee would be the person to contact with these questions.

Here's the link to her profile:

https://www.casinomeister.com/forums/members/

 

[BBKPoker]

Please pull from accredited, they've had issues for years with stealing from advantage players, spamming, etc.

Another set of 4 great casinos down the Casino Rewards rogue drain.

 

[Nate]

Please pull from accredited, they've had issues for years with stealing from advantage players, spamming, etc.

Another set of 4 great casinos down the Casino Rewards rogue drain.

I was just about to ask if the Play Share Group will be removed from the Accredited Section.

I have not dealt or even played much at the Casino Rewards Group. Can anybody advise why they have such a negative reputation on this board?

@ Renee_RA - From your perspective, why is there so much distrust with the CR Group.

Nate

 

[vinylweatherman]

Where are you getting these facts from? Have you actually emailed Renee to ask her about this yourself?

Renee has all of her messenger id's listed in her profile, not to mention she can be emailed or pm'ed. I haven't seen anyone post that they've contacted Renee and SHE SAID blah blah blah. Renee would be the person to contact with these questions.

Here's the link to her profile:

https://www.casinomeister.com/forums/members/

I am getting these from my own accounts. I found that where I had saved a part progress towards a bonus round, such as on Wealth Spa or Tomb Raider, I was reset right back to the start, losing the progress tokens I had already achieved.

Comp points were there Tuesday, worth around £130, but gone Wednesday. I tried to redeem them as soon as Jetset posted the press release, but it was already too late, they had gone. It seems it was designed this way, as they only needed to wait one day in order to give players a chance to redeem comps for casino credits and have them transferred with the change, and even to play out any progress tokens towards bonus rounds. This is easy with Wealth Spa since lower bonuses can be played off to use up coins, but Tomb Raider has to be chased until the 5th passport lands.

Progress in games like Thunderstruck II have also been lost, but it is thought this is nothing more than "eye candy", and the higher levels pay no more on average than the lower ones.

This is partly the fault of MGS in NOT having a THOROUGH transfer process that retains all this internal progress data when a new group takes over a casino. Also lost seems to be all past transaction histories (Deposits, withdrawals, playcheck, etc).

I was just about to ask if the Play Share Group will be removed from the Accredited Section.

I have not dealt or even played much at the Casino Rewards Group. Can anybody advise why they have such a negative reputation on this board?

@ Renee_RA - From your perspective, why is there so much distrust with the CR Group.

Nate

CR gained the negative rep because they behaved as though CM "didn't matter" in the industry, and thus they had a policy of non-cooperation with any forum based players' group. They also believe only THEIR standards matter, and that players should not have a voice through other channels (such as this forum).

They answer only to Kahnawake, but this is more effective of late, and CR have had a "slap on the wrist" to the tune of $5000 after a recent player complaint.

Renee is a compromise, she is NOT a PLAYER rep in the normal sense, CR management will not allow any member of the player support team to participate. Renee looks after affiliates, but WILL pass on any player related matters to the relevant department.

CR are just too big to care about mere players, and you are either their "flavour of the month" or you are a "scumbag". Those classed as "scumbag" are screwed, their only recourse being Kahnawake if management stick to their "final decision".

CR are also predatory, deliberately sending "cross marketing" offers for the welcome bonus at their other casinos as soon as you sign up, BUT you are not actually ALLOWED to take up these offers at the times they are sent, you first have to "show loyalty" by playing a bit more at the first casino before trying others. You have to repeat this show of loyalty at each new casino before you move on. The advertisements say NOTHING about this, and are designed to make players believe thay have ALREADY been cleared by management to take up the offer through devices such as the fake "you have won......" or a bogus cheque from a made-up awards committee.

 

[Nate]

CR gained the negative rep because they behaved as though CM "didn't matter" in the industry, and thus they had a policy of non-cooperation with any forum based players' group. They also believe only THEIR standards matter, and that players should not have a voice through other channels (such as this forum).

They answer only to Kahnawake, but this is more effective of late, and CR have had a "slap on the wrist" to the tune of $5000 after a recent player complaint.

Renee is a compromise, she is NOT a PLAYER rep in the normal sense, CR management will not allow any member of the player support team to participate. Renee looks after affiliates, but WILL pass on any player related matters to the relevant department.

CR are just too big to care about mere players, and you are either their "flavour of the month" or you are a "scumbag". Those classed as "scumbag" are screwed, their only recourse being Kahnawake if management stick to their "final decision".

CR are also predatory, deliberately sending "cross marketing" offers for the welcome bonus at their other casinos as soon as you sign up, BUT you are not actually ALLOWED to take up these offers at the times they are sent, you first have to "show loyalty" by playing a bit more at the first casino before trying others. You have to repeat this show of loyalty at each new casino before you move on. The advertisements say NOTHING about this, and are designed to make players believe thay have ALREADY been cleared by management to take up the offer through devices such as the fake "you have won......" or a bogus cheque from a made-up awards committee.

Thanks for the clarity VWM.... It is quite obvious that Casinos who do not want to accept complaints from 3rd Parties are stubborn at the very least. It also shows that they are not willing to investigate issues further and take the Security Departments word as final.

I have seen several issues with regards to the 'Locked Comp Point' scenario. They are absolutely holding players to ransom and forcing them to deposit for a lesser reward. Really unethical practice if you ask me.

I saw some positive reviews from the Playshare group and was considering signing up just this week. It's obvious that I will not touch this Casino with the change of ownership. Im also certain that the former Playshare group may lose credibility and players due to the CR aquisition.

I hope your issue is resolved and it think it would be fair if players are warned that Casino Rewards now owns the group.

Nate

 

[vinylweatherman]

Thanks for the clarity VWM.... It is quite obvious that Casinos who do not want to accept complaints from 3rd Parties are stubborn at the very least. It also shows that they are not willing to investigate issues further and take the Security Departments word as final.

I have seen several issues with regards to the 'Locked Comp Point' scenario. They are absolutely holding players to ransom and forcing them to deposit for a lesser reward. Really unethical practice if you ask me.

I saw some positive reviews from the Playshare group and was considering signing up just this week. It's obvious that I will not touch this Casino with the change of ownership. Im also certain that the former Playshare group may lose credibility and players due to the CR aquisition.

I hope your issue is resolved and it think it would be fair if players are warned that Casino Rewards now owns the group.

Nate

I'm OK since I am an even BIGGER VIP at CR than I was with Playshare. CR discovered their misjudgement when they bought out some Casino Action casinos and got a look at my level of "action" there. Suddenly, I went from "scumbag" to VIP, with my own VIP host grovelling to be given another chance
They KNOW what will happen if they lock my rewards account again, and Kahnawake are more active now in investigating player issues than they were back then

Unfortunately, players who were VIP at Playshare are NOT necessarily VIP at CR. A few might be "reviewed" if CR gets a look at their "action" with Playshare, and deems them profitable players.

The bigger problem is the reduction of choice for players who don't like CR, but prefer the better treatment they received from Playshare. CR could end up being the ONLY group offering MGS if this process continues, as it seems they are always the ones who take over the smaller groups. If CR doesn't take over, they just vanish.

 

[Mousey]

Ahhh yes.... assimilation into the CR collective continues....

And I'd still like to know what happens to the 'fine' white labels of casino share...

My CR (sc)rewards has been locked ... probably for years.... they like me as well as I like them, I guess.

 

[BBKPoker]

I was just about to ask if the Play Share Group will be removed from the Accredited Section.

I have not dealt or even played much at the Casino Rewards Group. Can anybody advise why they have such a negative reputation on this board?

@ Renee_RA - From your perspective, why is there so much distrust with the CR Group.

Nate

They frequently steal from advanatage players, have infinite issues with their loyalty programs, and are pretty much completely unresponsive to player complaints. If you have an issue here you are out of luck, ecogra is pretty much useless as a complaint channel as they will just rubber stamp whatever Rewards decides (which will be to steal).

 

[BBKPoker]

I'm OK since I am an even BIGGER VIP at CR than I was with Playshare. CR discovered their misjudgement when they bought out some Casino Action casinos and got a look at my level of "action" there. Suddenly, I went from "scumbag" to VIP, with my own VIP host grovelling to be given another chance

Please give your action to any other site, seriously.

 

[hakapuku]

My guess is Casino Rewards has a deal with Microgaming regarding micro casinos going out of business. Possibly, Casino Rewards is owned by Microgaming itself.
I don't know exactly what is the point for CR to have 22 casinos at its list but I can find some point for Microgaming. Probably, Microgaming wants to make an impression that it has the biggest and ever growing customers list, so instead of just closing the casinos going out of business- they add it to the list of its best friend- Casino Rewards. Not sure that CR pays a dime for that. Anyway- it stinks. Casino Rewards stinks. And all this tendency stinks too. Less and less good and independent casino groups , more and more dead casino rewards casinos.

 

[vinylweatherman]

Please give your action to any other site, seriously.

I did do this, but CR keep taking them over and I end up back at CR again, just like I did last Wednesday.


The odd thing is, I seem to be so far up the VIP chain that I get quite a few "specials" that I NEVER see elsewhere. TWICE they have just dropped £500 as a "VIP free chip" into my last played account. Their rewards system is also "full of holes", but this is not necessarily a BAD thing

I deposited £3000 into Jackpot Factory earlier, and another £2000 the last couple of weeks (going after Six Bomb), and I have not only NOT received any "specials", I am not even deemed worthy of the Friday and Monday "deposit £100 for £150" offers.

I am also familiar with the CR "tricks of the trade", and they have no chance of tricking me with their usual fare.

If they try to pin "advantage player" on me, they will struggle to support the claim with evidence, and it would turn out very BAD for them.

IF Bryan saw fit to throw them into the Rogue pit though, I WOULD start to uninstall their casinos, and remember : "I've started, so I'll finish".

 

[lauram]

I fully know what it is like when a casino changes over. But i have had no issues at all with the change. As i said i had cashouts the first one was put back due to my error. I tried to place the withdrawal under a different means of deposit. Logged in with chat after they told me what i did a few hours later they paid me. The next one was 49 hours 1 hour after the 48 hours hold.
As far as comp points, give them some time with this. I am sure they will look after their players. I also found they have their bonus area set up so it is much easier on players to use it.
The last thing this group wants to do is loose their regular players because of the change.

 

[weplant]

I was having all kinds of issues..First my withdrawl was missing, I was told to uninstall casino and reinstall, and I am not able to reinstall..Being from the US has made it even more difficult..

HOWEVER, I must say, everyone I have talked to on the phone or live chat and pm's to Renee, have been very nice, very helpful..I feel like they really want to fix it for me..

They have now put my withdrawl back into my account, so I have to request the withdraw again, unfortunately I cannot download the casino to do that..But I have faith it will happen..And yes, it means I have to wait again, go through the pending time again (which I feel I should not have to), but I am just glad they were able to locate my payout..Everything is up in arms right now and I for one will try and continue to be patient.

As long as they are easy to communicate with you and trying to resolve the problems, I am happy and will give them a chance.

 

[Simmo!]

Response from Casino Rewards

As this thread has lots of SPECULATION and assumptions about this deal based largely on HEARSAY, I received some clarification on a few points directly from Casino Rewards last night.

Here is some information DIRECT from the horse's mouth (my accentuation):

As you can imagine, we have been inundated with comments and questions in the last few days.

I would just like to clarify that all casino funds, cashins and loyalty points will be honoured. Please do allow a little time for the migration of data across to our systems - the two companies run on different infrastructures and we therefore need to sort through all outstanding matters and make sure all players are looked after.

We have flown a team of people from the Casino Rewards office to the Playshare offices to handle all these matters and make sure that we receive all correct and up to date data.

Our team at the Casino Rewards office is working around the clock to make sure that the player transition goes through smoothly.

If you have any specific questions please feel free to get in touch with our support team who are available 24/7 and should be able to answer specific queries:

You do not have permission to view link Log in or register now.

I appreciate that the management of Casino Rewards have chosen not to participate in forums so it is understandable to an extent that speculation on issues like this will exist.

However reading this thread, it strikes me that some people are mistakingly treating SPECULATION as fact.

I think this is probably an opportune time to advise all Meister members that while its fine to speculate, it doesn't reflect well on them, or on Casinomeister itself, to be treating unconfirmed information as factual until it is proven.

Cheers,

Simmo!

 

[jetset]

I believe the problem here is one of communication - or the lack thereof.

If you create a vacuum of information, it will inevitably be filled by speculative comment.

These two companies should have planned and prepared a clear and comprehensive communication program before announcing the takeover...that would have saved everyone a great deal of time and guesswork.

 

[weplant]

Update

Just wanted everyone to know all my issues have been resolved...I was finally able to download the casino again and my money is back in my account. I will now put in for another payout..

Again, I have to say everyone was extemely helpful, curtious and concerned about my needs..I am certainly going to continue playing there and give them the benefit of the doubt...

 

[vinylweatherman]

I believe the problem here is one of communication - or the lack thereof.

If you create a vacuum of information, it will inevitably be filled by speculative comment.

These two companies should have planned and prepared a clear and comprehensive communication program before announcing the takeover...that would have saved everyone a great deal of time and guesswork.

The ONLY communication was the email sent by CR about the changes. This said all would be complete "in 48 hours". There has been NO further update, despite that fact that some aspects are STILL incomplete 8 DAYS later, such as outstanding comp points.
Given that when Casino Action was taken over, there was NEVER any honouring of comp points, there is every reason to believe that the same would apply this time, and that if the comps didn't turn up by day 8, it was a policy decision, not something that would take longer.

What made it even worse was the complete lack of notice so that players had a chance to get their affairs in order BEFORE losing access altogether to their past histories, and their comp point accounts.

Players can no longer even LOOK at their data, so cannot know what they are owed in this respect.

Given the experience CR have in taking over entire casino groups, I would have expected them to get this almost 100% right, and leave NO room for speculation.

Why did PLAYSHARE not communicate the change to players, it looks like they just "bailed" overnight, leaving Casino Rewards to pick up the pieces. Even BEFORE the change was officially announced, no-one at Playshare was there to field queries from the players when they first noticed some odd things happening with their software, such as opted in bonuses not being credited, and loss of access to game and transaction histories, along with pending withdrawals not being processed.

Why didn't Playshare leave in an orderly fashion, taking responsibilty for withdrawals already in the pipeline, and designing their promotions to terminate the day before the takeover. We STILL don't have "official" answers for this, only speculation as to why this was achieved as an "overnight flit", rather than a clearly planned and executed change over.

This is EXACTLY how the take over of Casino Action happened, a "midday flit" with a last withdrawal being paid that morning, and everything "locked down" a couple of hours later that afternoon. Not ALL players saw their money either, only the CASINO players.

It's like turning up at the bank one day, finding it closed and in darkness, and no notice on the door telling you WHY, and what has happened to your money.

Had I not logged back into my account, I would NOT have known that my £1800 withdrawal had been returned, rather than being processed, and I had requested it CORRECTLY, back to my deposit method, and exactly the way I have ALWAYS requested withdrawals.

 

[vinylweatherman]

Loyalty points migrated in last couple of hours.

It's done.

This happened not too long ago - history view makes it pretty obvious.

The complete LACK of communication to players that this would NOT be done anywhere NEAR the 48 hour timescale they promised did not help.

It has taken 8 days from the takeover to complete this, and it seems the correct VALUE has been calculated, rather than a simple like-for-like move of the NUMBER of points.