Playojo - withdrawal

Lobo

Repeated violations of rule 1.18 - being a PITA
PABnoaccred2
Joined
Apr 21, 2018
Location
Scandinavia
Please, for the love of God, Allah and Buddahhhh - remeber to verify your account as soon as you register and before depositing.
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
They are really slow in what ever they are doing. Within this timeframe at least update that they are still working with something or waiting for reply should have been sent.
 

samdog21

Senior Member
PABnononaccred
PABaccred2
PABnoaccred2
MM
Joined
Dec 9, 2017
Location
jacksonspoint ontario canada
it's very unusual for ojo to be like that, iam Canadian and to get withdraw in under 24hrs is why I play there. also ok chat is not 24hrs but when they are on they fix what ever issues I have which is hardly none except when freespins you get dont work. boom go on chat fixed, ojo been good to me.
 

steveyboy

Experienced Member
Joined
Jul 16, 2010
Location
manchester england
it's very unusual for ojo to be like that, iam Canadian and to get withdraw in under 24hrs is why I play there. also ok chat is not 24hrs but when they are on they fix what ever issues I have which is hardly none except when freespins you get dont work. boom go on chat fixed, ojo been good to me.
i dont know if its my computer but chat is very slow and when they pass you to another op you have to go through everything you have spent the last 20 minutes talking with previous rep,why they cannot pass chat log over i dont know,i must admit they are very very slow at addressing an issue though,and updates on what is happening forget it.
 

bruinsdude

Senior Member
PABaccred
mm1
Joined
Nov 25, 2013
Location
Canada
so weird, ive w/d twice in the past two weeks, both times things went very fast. They don't process on the weekend, but other than that easy peasy…..CS was a breeze too....sorry to hear you are going through that with them. I know they are sticklers for ID and docs being in color...not sure if that is the issue here.
 

steveyboy

Experienced Member
Joined
Jul 16, 2010
Location
manchester england
so weird, ive w/d twice in the past two weeks, both times things went very fast. They don't process on the weekend, but other than that easy peasy…..CS was a breeze too....sorry to hear you are going through that with them. I know they are sticklers for ID and docs being in color...not sure if that is the issue here.
no the problem is there was a letter L missing from post code/zip,but i want to know why this was not picked up when they verified docs why wait till withdrawal to highlight prob why not tell me when i was depositing in the following 2 weeks.
 

Halvor

Experienced Member
Joined
Apr 3, 2018
Location
Malta
all i request is service and an explanation as to WHY when they had my docs verified they did not ask the question then or is it we will save that problem for when a withdrawal is made still happy to take deposits though.and i appreciate that some people dont work sunday,but at least on next working day they let you know what they are doing is that not providing a service.and will you stop using the word fraud thanks
generally speaking, this is a public fourm. the reps are afaik not expected or required to reply within the time-frame you seem to expect.

instant replies are always better from support, as for extra checks they will take their time.
 

steveyboy

Experienced Member
Joined
Jul 16, 2010
Location
manchester england
generally speaking, this is a public fourm. the reps are afaik not expected or required to reply within the time-frame you seem to expect.

instant replies are always better from support, as for extra checks they will take their time.
i dont expect instant response but if you think 5days without info or courtesy to say they are looking into complaint is ok rock on.
 

steveyboy

Experienced Member
Joined
Jul 16, 2010
Location
manchester england
hi all update just had email from ojo management apologiseing for the events that occured on 8/2/2020 that the verification was not in line with our usual and quick processing times,and we have restored the amount back into your account that you were trying to withdraw.a result i was not expecting as that was not my goal i just wanted to know why this happened.but thanks to ojo and Krystal the rep. so this is now resolved.
 

Raman2202

Newbie member
Joined
Aug 7, 2020
Location
London
playojo are slow as anything same with all their sister casinos. However, it does seem now that they require verification before depositing which is a good thing. I don't play their much but they don't let me deposit through paypal anymore and have never given a reason why...
 

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