Playojo issues - having a hard time trying to withdraw

[sophark88]

Hi, has anyone else having a hard time trying to withdraw?? I have sent every document possible to verify myself, in fact I sent more than what they have asked for so I am completely covered!! Customer service doesn’t exist and according to the bot chat they need a copy of my bank card which I have sent twice!! It’s an absolute nightmare trying to talk with anyone! I completely understand documentation is needed but I have never had such a hard time sending documents than I have with Playojo!


Click here to find the full review of this casino

 

[maxd]

Hello,

Have you contacted the casino rep here on the forums? They are @EGO , send a Private Message and they should be able to help you get this resolved.

- Max

 

[sophark88]

Thanks max, I have popped him a private message

 

[Sylvieb]

Thanks max, I have popped him a private message

Just wodering I have issues also have yours been resolved

 

[K2024]

Hi, has anyone else having a hard time trying to withdraw?? I have sent every document possible to verify myself, in fact I sent more than what they have asked for so I am completely covered!! Customer service doesn’t exist and according to the bot chat they need a copy of my bank card which I have sent twice!! It’s an absolute nightmare trying to talk with anyone! I completely understand documentation is needed but I have never had such a hard time sending documents than I have with Playojo!


Click here to find the full review of this casino

It's just moved to Processing. Sorry for the rant ?

 

[GourdFollower]

It's just moved to Processing. Sorry for the rant ?

Hello @K2024

Just a friendly reminder that as you now have an active PAB, our Player Arbitration Policies and Procedures require that you refrain from posting in public while we assist you with your complaint.

Thanks for your cooperation.

Regards,
GourdFollower
PAB Coordinator