PlayOJO and LuckyMeSlots bonus ban

[helafast]

Just received e-mails from both of these casinos saying I was bonus banned - Strange thing Is I have never deposited at those casinos. If I play at SkillOnNet it's usually QueenVegas or Slotsmagic. I thought PlayOJO didnt even have bonuses?

Anyways, heads up to players that play at these two casinos. It's the first I've seen of this group bonus banning.

Hela

 

[colinsunderland]

Just got them from a load of their brands too. It's because you haven't made a deposit there. If you want some frustrating chat, go and try to close your account lol.

 

[brianmon]

I had emails from PlayMillion and MegaCasino, where I have deposited in the past.
But also from LunaCasino, where I've never deposited. since I don't think I've ever even registered there

 

[asidea]

Deposited at playojo and megacasino..received same email for all the other brands too lol..what asses
Never did used their bonuses too..except for the one instant they places fs in error at playojo..and ruddy site won't pay up either.
They have turned rogue anyway..screwing affiliates as well..primegaming ass.

 

[mariafbb]

they havent banned me but apparently you can play Bonanza at 0.5p a spin

 

[TheAverageGuy]

Ir's going around, I replied to the emails with a friendly "I see your bonus ban and raise you a cancel all of my accounts and cease and desist all contact"

;-P

 

[colinsunderland]

Ir's going around, I replied to the emails with a friendly "I see your bonus ban and raise you a cancel all of my accounts and cease and desist all contact"

;-P

They will refuse to close the accounts, and tell you you have to self exclude. Lets see about that

 

[TheAverageGuy]

They will refuse to close the accounts, and tell you you have to self exclude. Lets see about that

Yeah.. not getting caught in that web, self exclude then 6 months from now MT Secure Trade buys them out and I'm suddenly persona non grata at half of my depositing casinos lol

 

[colinsunderland]

Yeah.. not getting caught in that web, self exclude then 6 months from now MT Secure Trade buys them out and I'm suddenly persona non grata at half of my depositing casinos lol

Yeah exactly. I'll go down the data protection route instead

 

[spiker1977]

I had emails from PlayMillion and MegaCasino, where I have deposited in the past.
But also from LunaCasino, where I've never deposited. since I don't think I've ever even registered there

I got from luckyniki casino " Important Information regarding your newly registered account" Just one thing, i have never registered in that casino. but good to know that i cant use bonuses or ... .

 

[helafast]

Maybe @Krystal_EGO can give us more background on this?

 

[colinsunderland]

I got from luckyniki casino " Important Information regarding your newly registered account" Just one thing, i have never registered in that casino. but good to know that i cant use bonuses or ... .

The emails should have your user name in them, easy way to check is do a lost password request with that username

 

[EGO]

they havent banned me but apparently you can play Bonanza at 0.5p a spin

View attachment 104743

you mean 50p a spin , right ?
+ the moneyback win or lose
all wager free

they havent banned me but apparently you can play Bonanza at 0.5p a spin

 

[EGO]

They will refuse to close the accounts, and tell you you have to self exclude. Lets see about that

really ?
if any player wants to close their account they can , just contact Support and explain
yes of course they will ask you some questions about SE and stuff and they will try to keep you open, that's their job
but hey, if you are patient and answer their questions they will do it for you
In today's regulatory climate they need to make sure they get it right

 

[EGO]

Maybe @Krystal_EGO can give us more background on this?

i am not sure i can tell you anything more
As per our policy we may decide not to give bonuses to some players which we are allowed to do

 

[EGO]

The emails should have your user name in them, easy way to check is do a lost password request with that username

I got from luckyniki casino " Important Information regarding your newly registered account" Just one thing, i have never registered in that casino. but good to know that i cant use bonuses or ... .

your account username will be on the email/mailer
for sure you opened an account at some time otherwise you wouldn't have go it

 

[colinsunderland]

really ?
if any player wants to close their account they can , just contact Support and explain
yes of course they will ask you some questions about SE and stuff and they will try to keep you open, that's their job
but hey, if you are patient and answer their questions they will do it for you
In today's regulatory climate they need to make sure they get it right

Erm yes really. She refused point blank to close my account, told me she couldn't and the only way of closing it was to self exclude. When I said I had no gambling problems and I didn't want to self exclude she said it was the only way I could close my account. You are welcome to look at the chat log, it was with Olga.
Not sure how telling a customer with no RG issues to self exclude is 'getting it right'.

 

[EGO]

The emails should have your user name in them, easy way to check is do a lost password request with that username

Yeah.. not getting caught in that web, self exclude then 6 months from now MT Secure Trade buys them out and I'm suddenly persona non grata at half of my depositing casinos lol

Erm yes really. She refused point blank to close my account, told me she couldn't and the only way of closing it was to self exclude. When I said I had no gambling problems and I didn't want to self exclude she said it was the only way I could close my account. You are welcome to look at the chat log, it was with Olga.
Not sure how telling a customer with no RG issues to self exclude is 'getting it right'.

what is your username ? i will check

 

[lockinlove]

Is getting bonus banned here a bad thing with 30x d+b

They have so many skins and so many bonuses it's probably pretty easy to get bonus banned here. I am pretty sure there is a system in place that does it automatically. I logged in and deposited for the first time in probably 2 years and I got an instant email saying Im bonus banned.

 

[asidea]

sending all this bonus ban trash onto my inbox..getting highly irritated by this..newly registered player????.
How many skillonnet casinos are there anyway..wait i have to google.Whoever the rep is turn off ur auto system ffs, if u can't even fixed this why run a casino?I am considering reporting your group of casinos for spam and soliciting if you will not stop!!!

Furthermore all this bonuses and fs is offered by u casinos in the first place to lure in and entice player, why bother with this bonus ban s h i te, if u cannot handle player's from wiinning from your so said offered promotions.Now u come up with bonus banned..indeed..what a sholve off state.

 

[colinsunderland]

what is your username ? i will check

I will PM you it. Funnily enough, after you posted here I got an email telling me I could close my account after all. However I did the same on a different one of your sites, got the same chat agent. This time, she did eventually agree to email me to close the account without using SE, but this is the chat up to that point. You can see she clearly told me to self exclude after I told her there were no RG issues. As it was the same agent as the night before I'm sure she could guess where the conversation was going next so just gave up and said she would email me. The chat at LuckyNiki will show you she completely refused to close the account when you check it.



I've also emailed all your other casinos who sent the emails on Monday but had no replies, how long does it take you to reply to support emails?

Why do the emails say I'm a newly registered player too? I'm not at any of the sites?

 

[bluebirdy]

I will PM you it. Funnily enough, after you posted here I got an email telling me I could close my account after all. However I did the same on a different one of your sites, got the same chat agent. This time, she did eventually agree to email me to close the account without using SE, but this is the chat up to that point. You can see she clearly told me to self exclude after I told her there were no RG issues. As it was the same agent as the night before I'm sure she could guess where the conversation was going next so just gave up and said she would email me. The chat at LuckyNiki will show you she completely refused to close the account when you check it.

View attachment 104838 View attachment 104839 View attachment 104840 View attachment 104842

I've also emailed all your other casinos who sent the emails on Monday but had no replies, how long does it take you to reply to support emails?

Why do the emails say I'm a newly registered player too? I'm not at any of the sites?

i was told the same thing when i went to live chat and even had same response form the rep on this site after i sent a message to them. they did not think the live chat person said anything wrong

 

[colinsunderland]

So after being told they would close the account, I get this email, that tells me its been suspended.

Thank you for your reply to our queries regarding your request to close your account with us.

As per your request I have now suspended the account, you are also unsubscribed from our promotional offers.

Kindly note that as advised before the suspension is not equal to self exclusion which means that you still be able to create accounts and play on another casinos registered on our license

Wishing you a pleasant day

Should you have any further questions do not hesitate to contact us

I didn't request the account be suspended, I requested it to be closed.