Playing at Slots Jungle

footdr

Banned User: PITA violations of the Forum Rules
Joined
Jan 13, 2006
Location
cyberspace
Wanted to comment that I have recently played at Slots Jungle and was required to submit a fax back form and ID docs berfore I could withdrawal my $1900.00 win. I did this immediately and within one day documents approved and allowed to make wiretransfer request. So far so go and support very helpful. Will post outcome and length of time to receive funds.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia

footdr

Banned User: PITA violations of the Forum Rules
Joined
Jan 13, 2006
Location
cyberspace
Max'd

yes I noticed that after withdrawing the "withdrawable amount" shown, the bonus remains in the "bonus box".

I questioned chat support regarding this and asked if I was suppose to subtract the bonus amount from my "withdrawable balance" or if the cashier would do this.

contradicting answer from CS, first said no cashier would do then said to contact cashier. So I did and best to my knowledge based on reply, once you make a withdrawal don't play, deposit or play comps until your withdrawal is processed.

Very strange procedure but I have left my balance alone and will wait until the bonus is removed upon completing my cashin and payment.

Do you have any further info that might be useful.

What exactly did you mean when you said "bonus terms persist". help please
 

Marie2473

Dormant account
Joined
Oct 2, 2008
Location
Sweden
I have played with them - I thught they were safe. However I have read so much about them now that I do not deposit anymore.
I have had one cashout, and it took longer than I am used to at other casinos - BUT I did get it!
 

footdr

Banned User: PITA violations of the Forum Rules
Joined
Jan 13, 2006
Location
cyberspace
Update on Slots Jungle the good and the bad

I did get paid as per my first post however I did have trouble getting them to pay the entire amount versus the $500.00 installments.

But, the email from the Casino confirming my withdrawal advised me that I "would not be able to receive bonuses anylonger". Apparently once you win finally you are not valued as a player anylonger. To my amazement I was also banned from receiving "comp points":mad:

Comp points reward play and keep players coming back; so, in my opinion this is simply a huge mistake by management. I have to wonder who is managing these casinos and whether or not they have any education in Management they obviously lack the skills.

Just my opinion.
 

danielg

Banned User -violation of forum policies of i-Gami
Joined
Sep 24, 2009
Location
Cyprus
Hi,

I don't have much influence on whether someone is bonus banned or not, but you're not banned from Comps.

Exactly as you said, comps are a money reward that you get for playing and you cannot be banned for them. The only thing is that you need to contact the support and ask them to redeem your comps, and not just redeem them in the cashier.

Please let me know if you have any problem doing that.

Best regards,
Daniel
 

footdr

Banned User: PITA violations of the Forum Rules
Joined
Jan 13, 2006
Location
cyberspace
Thank You Daniel

Hi,

I don't have much influence on whether someone is bonus banned or not, but you're not banned from Comps.

Exactly as you said, comps are a money reward that you get for playing and you cannot be banned for them. The only thing is that you need to contact the support and ask them to redeem your comps, and not just redeem them in the cashier.

Please let me know if you have any problem doing that.

Best regards,
Daniel

I contacted chat and they are going to forward my request to appropriate person. Chat didn't explain as well as you.
 
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