PlayHub Casino - accusing me of fraud on slots?

Hamster 100

Full Member
PABnononaccred
Joined
May 7, 2020
Location
Cambridgeshire
Suspected?? I want proof of what I've done as I know I've done absolutely nothing wrong! How am I lucky?! Also, I have not had a refund but he now claims that was sent when my account first went under review.
 

Hamster 100

Full Member
PABnononaccred
Joined
May 7, 2020
Location
Cambridgeshire
William Dornat (Usoft Gaming)
May 18, 2020, 2:51:58 PM EDT
And FYI, you have already received the refunds...they were done the minute your account went into review.

So there is no question there you already got those funds.
Enjoy our casino experience!

__________

He sounds so professional.
No refund received.
 

Luckyscouser45

Head honcho
MM
Joined
Aug 13, 2018
Location
No mans land
William Dornat (Usoft Gaming)
May 18, 2020, 2:51:58 PM EDT
And FYI, you have already received the refunds...they were done the minute your account went into review.

So there is no question there you already got those funds.
Enjoy our casino experience!

__________

He sounds so professional.
No refund received.
He’s a cheeky twat
 

Hamster 100

Full Member
PABnononaccred
Joined
May 7, 2020
Location
Cambridgeshire
I have insisted on proof of my deposit being refunded. He is again adamant I have had my refund and will get the "payments team" to prove it. Absolutely no refund showing on my payment method with a live up to date status.
 

Hamster 100

Full Member
PABnononaccred
Joined
May 7, 2020
Location
Cambridgeshire
William Dornat (Usoft Gaming)
May 18, 2020, 3:24:05 PM EDT
Hi

Thank you for your reply.

We will get you all the proof, and you will see how it was already done when we said we would do it.

And the only one trying to steal here is you.

We will be in touch.
Enjoy our casino experience!
 

Spikie

Experienced Member
Joined
Dec 5, 2016
Location
Uk
William Doormat (Usoft Gaming)
May 20 EST 2:00:30 EDT

Hi ,

Have a shit day , can’t be worse than mine as I am the only customer service staff working here , and all I get is grief from customers..

Enjoy our casino experience!
 

brianleeporter

Full Member
Joined
Jul 4, 2014
Location
liverpool-England
What would be the script here then if the OP didn’t get her deposit returned?

Obviously they are saying they have sent it back but with them being crooks an all that what would they do next to actually get there deposit returned.

Get in contact with the bank possibly?
 

RichyJ75

Has been a very naughty boy ...
PABnonaccred
Joined
Apr 3, 2015
Location
Kent
Damn, if I was wrongly accused of fraud and had been left out of pocket through their unaccountable actions, I would be engaging a solicitors to defend myself and recover all sums due. And surely if they have proof of fraud, they are duty bound to report it to the necessary authorities? I would be asking for more details on this for sure.
 

sufferinsilence

Senior Member
MM
Joined
Dec 13, 2017
Location
Belgium
Damn, if I was wrongly accused of fraud and had been left out of pocket through their unaccountable actions, I would be engaging a solicitors to defend myself and recover all sums due. And surely if they have proof of fraud, they are duty bound to report it to the necessary authorities? I would be asking for more details on this for sure.

Guess you could try to find a lawyer who'll accept this case and make a deal he gets a part of the winnings if he's able to retrieve it. A commission so to speak.
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Damn, if I was wrongly accused of fraud and had been left out of pocket through their unaccountable actions, I would be engaging a solicitors to defend myself and recover all sums due. And surely if they have proof of fraud, they are duty bound to report it to the necessary authorities? I would be asking for more details on this for sure.

Are you kidding yourselves? Do you think these people are greenhorns who are going to fall off the cliff the soon a player complains or has a lawyer sending the casino some letter? :confused:

Or do you even believe that William Dornat is a real name? And what authorities? Their friends in Curacao? :rolleyes:

The legal jurisdiction is Curacao, the company is based in Cyprus. Do you really think there is any chance whatsoever to get a case through the courts?

For a final and last time people. These are standard tricks of rogue operators to avoid paying large winnings as that is coming out of their pocket and hurts them financially. Has been done a gazillion times before and unfortunately, will be done gazillions of times in the future as long as unwitting players are lured to their casino sites and deposit.

DO YOUR RESEARCH and STAY AWAY from such sites! After all, you are not buying a new car without having a test drive or at least a look under the hood. :rolleyes:
 
Last edited:

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
William Dornat (Usoft Gaming)
May 18, 2020, 3:24:05 PM EDT
Hi

Thank you for your reply.

We will get you all the proof, and you will see how it was already done when we said we would do it.

And the only one trying to steal here is you.

We will be in touch.
Enjoy our casino experience!

Sorry to hear that it has taken the turn I and others predicted. But, TBH, it was entirely predictable.

They will tell you that they can't give you any evidence of fraud because that would uncover their procedures to detect fraud in the first place. Standard answer and no court will ever ask them to give you such documents, well, not one in Curacao for sure.
 

Hamster 100

Full Member
PABnononaccred
Joined
May 7, 2020
Location
Cambridgeshire
Thanks for the support guys and as much as almost every fibre of me wants to defend myself and fight this, I'm afraid I am resigned to the wisdom of @Harry_BKK that this will be a dead end no matter what I'd try and do. I don't even think a PAB is worth wasting the time of @Casinomeister frankly.

I had a further email from my friend Billy last night who finally included confirmation of my refund being sent back to my deposit method (£450). Without any apology for all his rude bravado over the preceding emails of "you've already had your funds", he then confirmed that it had only been processed yesterday (probably after his emails) so it will show up with me in a day or so. I will confirm here when received.
I will simply have to be grateful for my refund and watch my dreams (that I can assure you I'd stupidly planned to bring to life for with the money) turn into a pile of dust.

Please, please let this be a stark warning to everyone -
Please stay the HELL away from PLAYHUB CASINO and ALL of its sister brands!!!! They have stolen £50,000 in winnings from a genuine depositing player under the accusation of fraud without any proof. There are many similar stories. Learn from my horrible experience and don't go anywhere near any of these casinos. You will not get your winnings. Customer Service is horrible, rude and sarcastic. Take your hard earned money somewhere reputable and don't be stupid like me!
:( :( :( :( :(
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Thanks for the support guys and as much as almost every fibre of me wants to defend myself and fight this, I'm afraid I am resigned to the wisdom of @Harry_BKK that this will be a dead end no matter what I'd try and do. I don't even think a PAB is worth wasting the time of @Casinomeister frankly.

I had a further email from my friend Billy last night who finally included confirmation of my refund being sent back to my deposit method (£450). Without any apology for all his rude bravado over the preceding emails of "you've already had your funds", he then confirmed that it had only been processed yesterday (probably after his emails) so it will show up with me in a day or so. I will confirm here when received.
I will simply have to be grateful for my refund and watch my dreams (that I can assure you I'd stupidly planned to bring to life for with the money) turn into a pile of dust.

Please, please let this be a stark warning to everyone -
Please stay the HELL away from PLAYHUB CASINO and ALL of its sister brands!!!! They have stolen £50,000 in winnings from a genuine depositing player under the accusation of fraud without any proof. There are many similar stories. Learn from my horrible experience and don't go anywhere near any of these casinos. You will not get your winnings. Customer Service is horrible, rude and sarcastic. Take your hard earned money somewhere reputable and don't be stupid like me!
:( :( :( :( :(

Again, truly sorry to see such winnings going down the drain. :oops:

Will tag @maxd to see whether a PAB would be in any way helpful but I highly doubt it.
 

danofthewibble

Senior Member
Joined
Jan 2, 2018
Location
UK
There's very few reputable casinos licensed out of Curacao, and none of the reputable ones take UK players. We tend to assume they're all rogue, with a few honourable mentions (e.g. Bitstarz etc).
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Regarding a PAB:

No problem, I'd be happy to try though the chances of a happy ending are obviously not great. ;)

That said, if they fail to cooperate or are unable to substantiate their claims against the player then, of course, a Casinomeister Warning and possible Rogue listing are the likely result.
 
Top