PlayHub Casino - accusing me of fraud on slots?

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
I think there may have been a typo or misprint with regards to the surname here....

"Doormat" is a common English term used for those who get all the general crap thrown in their direction, in this guys case, complaints!
 

Spikie

Experienced Member
Joined
Dec 5, 2016
Location
Uk
Someone should track down the real William Doormat , or trace the picture to whatever stock photo library it came from ...

It is obviously one random name that all the customer service people use .

like all the Microsoft engineers from America (India) called Steve and John wanting remote access to your computer
 

Hamster 100

Full Member
PABnononaccred
Joined
May 7, 2020
Location
Cambridgeshire
A reply today.


William Dornat (Usoft Gaming)
May 18, 2020, 2:32:27 PM EDT
Hi

The team have concluded the investigation and you are banned from playing here.

We will not reinstate your account and your funds have been refunded.


Enjoy our casino experience!
 

Borgie

Paleo Meister (means really, really old)
MM
Joined
Jul 19, 2011
Location
United Kingdom
A reply today.


William Dornat (Usoft Gaming)
May 18, 2020, 2:32:27 PM EDT
Hi

The team have concluded the investigation and you are banned from playing here.

We will not reinstate your account and your funds have been refunded.


Enjoy our casino experience!

You are banned from playing here.....

Enjoy your casino experience!! Ermmmmm
 

Hamster 100

Full Member
PABnononaccred
Joined
May 7, 2020
Location
Cambridgeshire
William Dornat (Usoft Gaming)
May 18, 2020, 2:41:59 PM EDT
Hi

Thank you for your reply.

We believe and has good suspicion to label this as fraud, we are not giving out more details then this.

But you are banned and will not be allowed to play on any of our brands.
Enjoy our casino experience!
 

Slottery

Meister Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
A reply today.


William Dornat (Usoft Gaming)
May 18, 2020, 2:32:27 PM EDT
Hi

The team have concluded the investigation and you are banned from playing here.

We will not reinstate your account and your funds have been refunded.


Enjoy our casino experience!

So you got your all winnings and not only deposits?
 

danofthewibble

Meister Member
Joined
Jan 2, 2018
Location
UK
They said they suspected and were confident or fraud. You won’t be getting your winnings. They suggest they’ll refund your deposits. You’re lucky.
 

Hamster 100

Full Member
PABnononaccred
Joined
May 7, 2020
Location
Cambridgeshire
Hi

You are not an approved member.

You are suspected or collusion and fraud.

In our terms and conditions you will see all this is covered.

KR
Enjoy our casino experience!
 

Slottery

Meister Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
I presumed he meant my deposit - but I will ask for clarity.

Oh yes, looks like that when read second email as well :( Kind of joke if they are not asked to provide any reasoning to regulator either... which proves how useful these regulators there in Curacao make themselves if just saying "We feel there is fraud and/or collusion in here and not therefore not paying any winnings." gives them right to confiscate winnings.
 

Hamster 100

Full Member
PABnononaccred
Joined
May 7, 2020
Location
Cambridgeshire
Suspected?? I want proof of what I've done as I know I've done absolutely nothing wrong! How am I lucky?! Also, I have not had a refund but he now claims that was sent when my account first went under review.
 

Hamster 100

Full Member
PABnononaccred
Joined
May 7, 2020
Location
Cambridgeshire
William Dornat (Usoft Gaming)
May 18, 2020, 2:51:58 PM EDT
And FYI, you have already received the refunds...they were done the minute your account went into review.

So there is no question there you already got those funds.
Enjoy our casino experience!

__________

He sounds so professional.
No refund received.
 

Luckyscouser45

Head honcho
MM
Joined
Aug 13, 2018
Location
No mans land
William Dornat (Usoft Gaming)
May 18, 2020, 2:51:58 PM EDT
And FYI, you have already received the refunds...they were done the minute your account went into review.

So there is no question there you already got those funds.
Enjoy our casino experience!

__________

He sounds so professional.
No refund received.
He’s a cheeky twat
 

Hamster 100

Full Member
PABnononaccred
Joined
May 7, 2020
Location
Cambridgeshire
I have insisted on proof of my deposit being refunded. He is again adamant I have had my refund and will get the "payments team" to prove it. Absolutely no refund showing on my payment method with a live up to date status.
 

Hamster 100

Full Member
PABnononaccred
Joined
May 7, 2020
Location
Cambridgeshire
William Dornat (Usoft Gaming)
May 18, 2020, 3:24:05 PM EDT
Hi

Thank you for your reply.

We will get you all the proof, and you will see how it was already done when we said we would do it.

And the only one trying to steal here is you.

We will be in touch.
Enjoy our casino experience!
 

Spikie

Experienced Member
Joined
Dec 5, 2016
Location
Uk
William Doormat (Usoft Gaming)
May 20 EST 2:00:30 EDT

Hi ,

Have a shit day , can’t be worse than mine as I am the only customer service staff working here , and all I get is grief from customers..

Enjoy our casino experience!
 

brianleeporter

Dormant Account
Joined
Jul 4, 2014
Location
liverpool-England
What would be the script here then if the OP didn’t get her deposit returned?

Obviously they are saying they have sent it back but with them being crooks an all that what would they do next to actually get there deposit returned.

Get in contact with the bank possibly?
 
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