PlayHub Casino - accusing me of fraud on slots?

[Hamster 100]

You mean this here

View attachment 131360

That's the fella!

 

[pinnit2014]

Cracking Picture of Billy Bhoy there - what's he doing with his hands, trying to show the lengths they go to diddle folk?

He looks taller than i thought - probably standing on all the stolen winnings over the years.

 

[Hamster 100]

Cracking Picture of Billy Bhoy there - what's he doing with his hands, trying to show the lengths they go to diddle folk?

He looks taller than i thought - probably standing on all the stolen winnings over the years.

 

[Jono777]

I think there may have been a typo or misprint with regards to the surname here....

"Doormat" is a common English term used for those who get all the general crap thrown in their direction, in this guys case, complaints!

 

[Hamster 100]

@Jono777 Don't worry, it seems he handles everything else at PH too, he is the only person who has ever emailed me.

 

[Spikie]

Someone should track down the real William Doormat , or trace the picture to whatever stock photo library it came from ...

It is obviously one random name that all the customer service people use .

like all the Microsoft engineers from America (India) called Steve and John wanting remote access to your computer

 

[Hamster 100]

@Spikie I checked on LinkedIn and FB and there is nobody by that name at all...

 

[Hamster 100]

A reply today.

William Dornat (Usoft Gaming) May 18, 2020, 2:32:27 PM EDT Hi The team have concluded the investigation and you are banned from playing here. We will not reinstate your account and your funds have been refunded. Enjoy our casino experience!

 

[Borgie]

A reply today.

William Dornat (Usoft Gaming) May 18, 2020, 2:32:27 PM EDT Hi The team have concluded the investigation and you are banned from playing here. We will not reinstate your account and your funds have been refunded. Enjoy our casino experience!

You are banned from playing here.....

Enjoy your casino experience!! Ermmmmm

 

[Hamster 100]

William Dornat (Usoft Gaming) May 18, 2020, 2:41:59 PM EDT Hi Thank you for your reply. We believe and has good suspicion to label this as fraud, we are not giving out more details then this. But you are banned and will not be allowed to play on any of our brands. Enjoy our casino experience!

 

[Slottery]

A reply today.

William Dornat (Usoft Gaming) May 18, 2020, 2:32:27 PM EDT Hi The team have concluded the investigation and you are banned from playing here. We will not reinstate your account and your funds have been refunded. Enjoy our casino experience!

So you got your all winnings and not only deposits?

 

[Hamster 100]

So you got your all winnings and not only deposits?

I presumed he meant my deposit - but I will ask for clarity.

 

[thr0b]

They said they suspected and were confident or fraud. You won’t be getting your winnings. They suggest they’ll refund your deposits. You’re lucky.

 

[Hamster 100]

Hi

You are not an approved member.

You are suspected or collusion and fraud.

In our terms and conditions you will see all this is covered.

KR
Enjoy our casino experience!

 

[Slottery]

I presumed he meant my deposit - but I will ask for clarity.

Oh yes, looks like that when read second email as well Kind of joke if they are not asked to provide any reasoning to regulator either... which proves how useful these regulators there in Curacao make themselves if just saying "We feel there is fraud and/or collusion in here and not therefore not paying any winnings." gives them right to confiscate winnings.

 

[Hamster 100]

Suspected?? I want proof of what I've done as I know I've done absolutely nothing wrong! How am I lucky?! Also, I have not had a refund but he now claims that was sent when my account first went under review.

 

[Hamster 100]

William Dornat (Usoft Gaming) May 18, 2020, 2:51:58 PM EDT And FYI, you have already received the refunds...they were done the minute your account went into review. So there is no question there you already got those funds. Enjoy our casino experience! __________ He sounds so professional. No refund received.

 

[Luckyscouser45]

William Dornat (Usoft Gaming) May 18, 2020, 2:51:58 PM EDT And FYI, you have already received the refunds...they were done the minute your account went into review. So there is no question there you already got those funds. Enjoy our casino experience! __________ He sounds so professional. No refund received.

He’s a cheeky twat

 

[Hamster 100]

I have insisted on proof of my deposit being refunded. He is again adamant I have had my refund and will get the "payments team" to prove it. Absolutely no refund showing on my payment method with a live up to date status.

 

[brianleeporter]

Gutted for you.

Gang of robbing bastards!!

horrible horrible group!

 

[Hamster 100]

Gutted for you.

Gang of robbing bastards!!

horrible horrible group!

Thank you bud. I'm absolutely gutted. Not getting my deposit back will be the final straw.

 

[Hamster 100]

William Dornat (Usoft Gaming) May 18, 2020, 3:24:05 PM EDT Hi Thank you for your reply. We will get you all the proof, and you will see how it was already done when we said we would do it. And the only one trying to steal here is you. We will be in touch. Enjoy our casino experience!

 

[Spikie]

William Doormat (Usoft Gaming)
May 20 EST 2:00:30 EDT

Hi ,

Have a shit day , can’t be worse than mine as I am the only customer service staff working here , and all I get is grief from customers..

Enjoy our casino experience!

 

[brianleeporter]

What would be the script here then if the OP didn’t get her deposit returned?

Obviously they are saying they have sent it back but with them being crooks an all that what would they do next to actually get there deposit returned.

Get in contact with the bank possibly?

 

[sufferinsilence]

Chargeback possibly? I know that's frowned upon usually but in this case I would encourage it.