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PlayHippo

Discussion in 'Online Casinos' started by urgeflaske, Feb 12, 2016.

    Feb 12, 2016
  1. urgeflaske

    urgeflaske Non-Gambler

    Occupation:
    Carpenter
    Location:
    Oslo
    Hi guys!

    Does anyone have experience with this casino? I won some money earlier this week and did a cashout on tuesday. It still hasnt been processed. I contacted their support (they only have email support, no phone or live chat) on wednesday and they still havent replied, and its been 48 hours now. Is there any possible way to contact them?

    Hope someone can clear this up.
     
  2. Feb 12, 2016
  3. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
  4. Feb 12, 2016
  5. urgeflaske

    urgeflaske Non-Gambler

    Occupation:
    Carpenter
    Location:
    Oslo
  6. Feb 12, 2016
  7. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    No problem. Keep us updated
     
  8. Feb 12, 2016
  9. slotter999

    slotter999 Senior Member

    Occupation:
    Player
    Location:
    UK
    Unfortunately, I've recently been on the receiving end of some fairly slack support from these guys. I'd be interested in hearing how this works out because I did wonder if my experience was unique.

    Good luck
     
  10. Feb 12, 2016
  11. urgeflaske

    urgeflaske Non-Gambler

    Occupation:
    Carpenter
    Location:
    Oslo
    Well, still no reply from their supportteam or rep. However, i did contact their owner EveryMatrix Ltd and they said they will find a solution to this. Fingers crossed :thumbsup:
     
  12. Feb 13, 2016
  13. Matti

    Matti Senior Member MM

    Occupation:
    Business Development Tech
    Location:
    Sweden
    They are not own by Everymatrix. They just use their platform and license.

    They are listed on one of the smaller stock exchanges in Stockholm. Here is a link:

    You must register/login in order to see the link.
     
    1 person likes this.
  14. Feb 13, 2016
  15. urgeflaske

    urgeflaske Non-Gambler

    Occupation:
    Carpenter
    Location:
    Oslo
    Hmm.. This is what i got from Everymatrix support:

     
  16. Feb 13, 2016
  17. slotter999

    slotter999 Senior Member

    Occupation:
    Player
    Location:
    UK
    Urgeflaske,

    Anything payment related will involve every matrix and I wouldn't be surprised if that is the source of the actual problem. In my case it was but playhippo just made the whole thing worse by almost flat out ignoring me.
     
  18. Feb 13, 2016
  19. urgeflaske

    urgeflaske Non-Gambler

    Occupation:
    Carpenter
    Location:
    Oslo
    Oh ok, now i get it. Did Playhippo ever get back to you? And how long did it take?

    They say on their website:

    I wonder what i will get in this case :rolleyes:
     
  20. Feb 13, 2016
  21. slotter999

    slotter999 Senior Member

    Occupation:
    Player
    Location:
    UK
    Yes you can safely ignore that :) I ended up emailing them daily and after one week I got a reply with some fob of along the lines of it's not our fault we were waiting for every matrix. As I pointed out at the time...even a one line response to say "we are aware and dealing with" would have been suffice...but complete radio silence....extremely poor.

    My personal issue was actually dealt with by every matrix in the end (not in my favour) which left me wondering exactly what playhippo were....some kinda brand of every matrix who seemingly have no control over decisions taken by every matrix.

    I assume you are a UK player right?
     
  22. Feb 13, 2016
  23. urgeflaske

    urgeflaske Non-Gambler

    Occupation:
    Carpenter
    Location:
    Oslo
    Wow.. what can i say. It doesnt sound like PlayHippo is the most serious casino out there. Just my luck tho, been running bad lately, but won some of the losses back on PH. I guess i will need to verify my identity aswell, but thats kinda hard when i have no idea who i should send the docs to (i can just imagine how long that verificationprocess will take...).

    Im norwegian :)
     
  24. Feb 14, 2016
  25. urgeflaske

    urgeflaske Non-Gambler

    Occupation:
    Carpenter
    Location:
    Oslo
    Finally they got back to me on email. Cashout went instantly with no need to verify, and they also gave me 100 freespins. Happy ending :thumbsup:
     
    1 person likes this.
  26. Feb 14, 2016
  27. slotter999

    slotter999 Senior Member

    Occupation:
    Player
    Location:
    UK
    Glad to hear it was a happy ending :)
     

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